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Sport Chek Reviews

1.6 Rating 483 Reviews
14 %
of reviewers recommend Sport Chek
1.6
Based on 483 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Sport Chek 1 star review on 19th August 2024
Zhuyun Ai
Sport Chek 1 star review on 5th December 2022
Anonymous
Sport Chek 1 star review on 16th August 2022
Wendy
Sport Chek 1 star review on 21st March 2022
Janet
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 13th September 2021
Sarabjit Kaur
11
Anonymous
Anonymous  // 01/01/2019
I purchased a pair of shoes online. In my proper size but a different brand than I usually buy. They did say final sale. However I just wanted to exchange for a different size and they absolutely would not help. Just told me they are final sale. That's it. I could understand if I asked for a refund but I just wanted a different size when there was not an option to try on before buying. I will not shop here again. Every other store is accommodating due to covid. Not this one.
Helpful Report
Posted 3 years ago
Ordered a pair of shoes online and received an email two days later saying the package was delivered - I have a porch-cam and there was no delivery at the time claimed. What's more, they werent using canada post or some other verifiable service. I'm now out $120 and good luck getting anything. Their online is just a scam. Ill never buy from this place again.
Helpful Report
Posted 3 years ago
Looking online, used the filters for available in store and size. Clicked on items, all were NOT available. Why have the filters if they aren't going to work? Very disappointed.
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Posted 3 years ago
I went in today looking for some clothes for my daughter and I and the two young ladies working did an amazing job helping us out and making sure we found everything we needed and more! Great workers, they both stopped what they were doing to help us out!
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Posted 3 years ago
For a sports store, they carry very little in the way of sports equipment or clothing. More of a casual wear store. Go elsewhere if you want sports clothing or equipment.
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Posted 3 years ago
Ordered 4 items online, 2 were in new shape. 2 pairs of shoes were wrong, one pair they had given us two different sizes..and the other pair just one of the shoes was clearly worn and dirty and returned like that. Do you have no quality control? Avoiding like the plague next time as i think they are going bankrupt
Helpful Report
Posted 3 years ago
I will never order anything from Sportchek again as their customer service is horrible. I had subscribed which indicated that a 10% discount would apply to my next online order. When I went to place my second online order, I forgot about the 10% discount so I contacted Sportchek by email to see if they can adjust my invoice. After waiting over a week with no response, I decided to call them and spoke to a rep who showed very little regard about my situation. He was not helpful and by looking at all the other complaints from other customers, it's no wonder they have such a poor review. Avoid!
Helpful Report
Posted 3 years ago
Actually, I would only give 0 to sport chek for customer service but I only gave 1 because two of the three customer service people that i talked to were ok. Sport chek took my money for items NOT delivered, ordered about a month ago, and have yet to get my money back! The items were lost in transition and Sport chek reps claim they are so busy and not able to address my refund, i just have to keep waiting... right. BS is what this is. I want my money back for items i did not receive but they won't give it. I just have to wait...
Helpful Report
Posted 3 years ago
discovered that item ordered online had the incorrect billing and shipping information and yet sportchek was still able to charge my card!? Called in and spoke to agent who stated they can't do anything about it and i had to wait for the item to be shipped to the incorrect address and then hope that it was returned in order to receive a refund??? never buying anything from sportchek again, worst customer.
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Posted 3 years ago
My order never arrived. Canada post investigated and noted the file that it was their fault and sport Chek should issue a refund, but they simply left my complaint in "investigation" status and left me on hold every time I try to follow up.
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Posted 3 years ago
Interesting to be on hold for over 30 minutes with Sportchek customer service, listening to a recording asking people to be kind. When my call was finally answered with a 'nothing we can do' attitude, and the representative stating in a condescending manner 'sorry, you don't understand', I was left being pretty well told I was stupid from a representative who didn't give a damn. Kindness works both ways. Teach your people how to find solutions instead of being nasty. I will make sure to spread the word on your poor customer service philosophy.
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Posted 3 years ago
Lost package through shipping. Will take 10-15days for an investigation. And then another x amount of days for a refund. Absolutely atrocious, Amazon is much better.
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Posted 3 years ago
If I could give zero stars I would. Anna is the worst costumer service rep I’ve dealt with. Asked to speak to a supervisor, she says NO, and tells me it’s not going to change anything. Completely rude and unprofessional on the phone. I am a paying costumer, my order has been paid for in full yet no one can tell me where it is. Continually told loomis has picked up my order yet it’s still sitting in the damn warehouse. Worst experience shopping with sportchek. They’ve forever lost my business. #teamfootlocker at least you’ll get your order on time and not be treated like scum
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Posted 3 years ago
I really enjoy shopping at this particular store in South Common....the staff there have been so nice to deal with ✌🏼 Absolutely loved the front staff ZOYA and KEMI they made it such a great experience....oh and definitely ETHAN as well ;)
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Posted 3 years ago
Order my shoes from them it took way longer to deliver than expected. When they did the shipping company delivered on the wrong address. Not being enough, I’ve waited 10 days for a management team to give me a call and update me on the cases. All I got was a we don’t have the shoe anymore and didn’t offered anyway to assist me. Honestly, any interaction with every single customer representative sounded so burocrático and lack of knowledge of what I seems to be a very straight foward scenario.
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Posted 3 years ago
You can only use two gift cards online at once and they do not combine balances for gift cards through customer service. The people who work at customer service lack in the customer service and intelligence department or is that the company itself? Take your business elsewhere.
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Posted 3 years ago
I just ordered a series of things online roughly a week ago due to the lockdown and retail stores being closed. I just received my order today and unfortunately there's no receipt or return label instructions whatsoever inside my package. I tried on my items and unfortunately have to return them because I have a long torso and all of these medium sized shirts are too small in length. I called customer service and explained my situation and they stated that due to COVID they aren't including these things inside packaging. Why? This makes absolutely no sense whatsoever! All other companies include this so why not Sport Chek? This is actually making a lot more work for the customer to then have to reach out to you and then request an email version. The representative sent me the email but there's then a link inside the email for the return label which he didn't know about or know how to navigate to get to the actual return label. I then asked him if it's free return label and then he said no that I would have to pay for the return out of pocket. For a company/companies NOT offering this especially during these unprecedented times due to COVID and lockdowns and restrictions is unbelievable! I personally will never order online with Sport Chek ever again!!!
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Posted 3 years ago
Went specially to sports check to encourage a Canadian company. Research the product I wanted, selected the size, then payment...2 days later to get an email that my order was cancel as the product was not available...went through that whole exercise for nothing...what a waste of my time. If a product is not available...take it off your selection...and this is not the first time this happens...but this is last...I’ll shop somewhere else.
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Posted 3 years ago
"Item only available for in store purchase." Only curbside pickup is allowed though...how am I supposed to purchase the item?
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Posted 3 years ago
Very poor service. Ordered online for tennis kit including tennis racket, bag , dampener total around 170$. Firstly ,received just half order,in which babolate racket have some issues with the sound since day 1. Remaining order they tried to deliver after 1 month, but not received- they use loomies express for online delivery! Had to call 15 times to retrieve order (to find my status of the order) When tried to call sports check they told me call loomies express, when called loomies express, was told to call sports check again as they cancelled the order. Moreover, they put the note on my account saying, customer not at home(did not received call from deliver,nor my door was knocked). Did not get satisfied answer and after 1.5 month got my half money back in the account.
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Posted 3 years ago
Sport Chek is rated 1.6 based on 483 reviews