Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,344 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for next day delivery for an item which I wanted to forward on to Brisbane with my Grandson when he was flying home on Sunday morning at 0930 next day delivery should have arrived on Friday as it was ordered on Thursday the cost was £9 plus this cost should be reimbursed we stressed and waited all day Friday up until 1400 on Saturday fortunately we did get it on the plane with my Grandson on Sunday morning the whole mess should be looked at as you sold a service and didn’t provide it.”

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Posted 2 years ago

“Do not buy gift cards from sports direct they take your money then tell you something has gone wrong and the money will go back into your account but it never does how do they get away with ripping people off this I have been to the store a number of time and spoke to the manager and all I get is an apology but I still waiting for my money back the phone number isn’t manned so that’s a waste of time and the web chat just keeps saying failed when I get try to explain what has happened I will never use sport direct ever again”

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Posted 2 years ago

“I bought a tracksuit for my nephew and there was an item missing. The agent basically treated me like I was lying. I am absolutely gutted and so upset with the service I have recieved. Do not order from them as there is obviously a lot of deception in their dispatch and warehouse team. I am going to the police as this needs investigation.”

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Posted 2 years ago

“Poor customer service. Cannot refund items instore that are purchased online you have to pay postage to return - tracked. Automated email responses if you have an issue with order which I did. Haven’t received £40 vouchers for Black Friday deal despite emailing customer service team. Will Not use again.”

Helpful Report

Posted 2 years ago

“After trying the trial model, I bought the gelert brand shoes from Sports Direct. When I got home, I took the shoes out of the box and put them on and went out. However, when I went out, I realized that it was too tight and I went back inside without even walking 20 meters. I went back to the store to exchange or return the shoes and buy a different model, and I explained my negative experience. They told me I left the shoes dirty, though it was much cleaner than the popular trial pattern. And they denied my exchange/return request. I told them that I would lie if I wanted, but that I had told the truth about everything that happened, and I said that what they did was not fair. Also, I think these shoes might be wore before as when I opened the box one of shoes looked like that, but I think it is normal for me. I checked the policy of exchange or return. It is not clear. I don't think it's my fault that the shoes I wear are incompatible with the trial model in the store. I have bought many items from there for three years, but I will never buy anything from there again. If it is in the policy, I will just complain the policy of Sports Direct, find them right, and I will celebrate them due to doing a good job by hoping that they treat everyone the same.”

Sports Direct 1 star review on 24th November 2022

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Posted 2 years ago

“Just bought multiple trainers for Christmas presents. Good quality and delivery was on time. Im very happy with my purchase.”

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Posted 2 years ago

“Sport’s Direct very fair prices on many items and availability generally good. My only complaint is that you have to pay to collect from store, when you are going to them using your petrol. It’s a no brainier to pay for delivery, maybe this is their intention. Delivery is expensive compared to many stores.”

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Posted 2 years ago

“FANTASTISKT! Köpte dessa för en vecka sedan. Ännu finare i verkligheten. Färgen är perfekt. Storlek till storlek och bra kvalitet, allt jag någonsin drömt om.”

Helpful Report

Posted 2 years ago

“Es war ein Geschenk für meine Tochter, und ich freue mich, dass sie so begeistert davon ist. Es hat ihr sehr gut gefallen, deshalb möchte ich Ihnen für Ihre tolle Arbeit danken.”

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Posted 2 years ago

“I would like you to delete all the data you are holding for me. Thank you Vasileios Karapatis”

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Posted 2 years ago

“Sports direct Hounslow Very very very pathetic experience .The staffs are superbly .I had gone to buy a waterproof jacket .The staff took 40 mins to give information on warmth and finally they couldn't do so.The lady staff was abusive , bad in her tone .When I finally identified what I need to purchase without help and went to the counter. SHE asked the billing counter not to bill and she said that I will THROW you out .. Very pathetic experience .Never went through such experience. I can get the jacket anywhere but customers will not come. I will share at as many platform as I can”

Helpful Report

Posted 2 years ago

“Terrible customer service and a nightmare ordering anything online and getting it delivered. I placed an online order and its been over a month and still did not get my package, their terrible delivery service with EVRI is an embarrassment. They have no form of contact or getting in touch the the driver. The delivery man put the parcel in the bin and i was not notified in any way that it was put in the bin and this was not requested upon ordering my items, in fact i was still getting emails telling me when i am going to receive my order. it has now been over 2 months and i have opened a case to get a complete refund. Never ordering from their website again, disgusting service!”

Sports Direct 1 star review on 7th October 2022

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Posted 2 years ago

“This company is a total scam. Avoid at all costs. I never received a refund for my faulty trainers I sent back using their postage label. Customer service is absolutely appalling they won't answer any quesions and try and go round in circles.”

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Posted 2 years ago

“My husband and children went on a last minute break and we forgot to pack his swimming shorts. So we purchased two pairs. I checked at the counter in Skegness with the sales assistant if I would be able to return the items should they not fit. She told me I would with the receipt. I then returned home to be told that a new policy (as if a few months) no lo get permits swimwear being returned. So I emailed customer services explaining the situation. I was told the policy no longer allows returns on swimwear and I should take it up with the local store where I purchased the item. I replied they should read the detail... I will not be driving 2 hours to discuss their mistake. In this current climate with the cost of living going up, I would have thought large companies would be doing their best to protect their customers. But it appears they simply don't care. I fail to see where I could have done more. I asked the question, double checked at the till. Kept the receipt and returned as soon as I could. To be told our mistake you will have to pay for. Not even a genuine apology. I will not be using sports direct again.”

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Posted 2 years ago

“They delivered my package to a completely different address. Never received, I have now emailed 10 times and just received an email asking for all my details AGAIN. They just don't respond to you. Its astonishing. Please submit complaints to advertising standards agency they are breaking customer law.”

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Posted 2 years ago

“Sports Direct used a courier to which my items where delivered but left my package on my front door step to which I wasn’t in . When I came back my parcel had been stolen. I have been passed from pillar to post through emails both from the courier and now sports direct . My order was placed on the 30th July and I am still waiting on a refund. Customer services is a joke and do not value their customers what so ever. I will never be using them again”

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Posted 2 years ago

“Expérience plus que décevante. Prix mensongers. Responsables chaussures et textiles malhonnêtes et irrespectueux envers les clients. Ils vous traitent comme des menteurs et des voleurs si vous voulez avoir vos articles au prix affiché comme l’exige la loi. Je plains les employés qui doivent s’excuser à la place de leurs responsables pour leurs comportements arrogants, agressifs et impolis envers les clients.”

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Posted 2 years ago

“No reccomend, they sold me shoes Merrell £75 and after 2 weeks right shoe was not comfortable, foot flies inward, manager said they cant return monet or exchange cause I used shoes. it is unacceptable, I will be I will appeal to a higher authority.”

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Posted 2 years ago

“When my parcel arrived the trainers weren’t in the box and the box was all broken aNd battered. Spoke to Amira at customer services, who was so unhelpful. Don’t know how they’re still operating robbing customers blind. Shameful.”

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Posted 2 years ago

“Terrible service and customer service. Paid for an order, received missing an item. Asked for company to look into this and they messaged back for me to dispute with my payment provider. My money was sent and received!!! This is awful experience and won’t be using again!”

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Posted 2 years ago

Sports Direct is rated 3.7 based on 746,344 reviews