Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,344 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sports direct good if you buy in store but online service very poor. £5 for a return … Better with @ASOS who do all the same gear but no return cost.”

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Posted 1 year ago

“top assoluto”

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Posted 1 year ago

“What is cheating? According to Oxford dictionary, Cheat means an act of dishonesty or unfairly in order to gain advantage, also it’s Flirting with another person is not as serious as having sex outside the marriage.But you should always be sensitive to the feelings of your partner.If you can not handle this flirting behavior , you should talk about this with your partner and seriously ask him to put an end to the flirting.If he does not do that, because he somehow thinks it is his right as a man to flirt with other women(??!!), you are in serious trouble and you both need relational therapy or a hacker (to verify your claim)to get your marriage or relationship on the rails against, In this Century right now cheating is becoming so common and normal, I don’t seem to understand why we as a people have to live our life’s that way. So much heartbreaks, you meet someone you fall in love with,which was not even genuine in the first instance, like it’s a normal way of life now. People find it hard to stay committed again. It’s becoming a thing. Getting information & data you need is quite not a big deal. Sometimes the truth needs to be unveiled by whatsoever means necessary. SUPPORT@HACKERSPYVILLE.COM”

Sports Direct 5 star review on 11th February 2023

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Posted 1 year ago

“Ordered football boots for grandson. Qr code can’t print off from my phone. Aske sports direct for help . Just keep sending more qr codes . So now stuck with the boots and no help from them . Customer service atrocious”

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Posted 1 year ago

“The first piece of advice I will give is for you to have a ‘clear the air’ discussion with her on how her conduct has affected you emotionally. If this does not work out as you would expect, then the next step is to spy on her and I mean to spy on her discreetly. How can you track your wife’s phone without her knowing what you are up to? If you are feeling double-minded about it, you need to be honest with yourself about this. Even if she lets you handle her phone how often will you be able to keep up with the activities, she may be involved in without raising her suspicions? If you feel you are ready to face the truth by spying and tracking her phone, then I have good news for you. I will recommend you a reliable hacker who can discreetly track your wife’s phone without her ever finding out how you did this. SUPPORT@HACKERSPYVILLE.COM”

Sports Direct 5 star review on 4th February 2023

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Posted 1 year ago

“Sports direct refusing to refund for item which was never delivered! A garmin watch was ordered on 8th january and payment taken from my account on 9th January. The order was due to be sent to the local.sports direct shop in portlaoise. I contacted sports direct on 18th January to query delivery date. They replied on 19th to advise item was with the courier and if not received by 30th to get back in touch. The item did not arrive. Sports direct have since advised that the order is showing as return to sender, they don't know why it is being returned, possibly it could be damaged in transit but until it is received back to their warehouse they will not process my refund. This is unacceptable, i have not received my item. I have queried if the courier does not return my item do I not get back my money - I await that response! Customer service is appalling!”

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Posted 1 year ago

“When it come to hacking, I know of a very good hacker that can help you with any types of hacking services, either phone or computer, my husbands was so smooth at hiding his infidelity so I had no proof for months, I was referred to this ethical hacker and decided to given him a try, the result was incredible because all my cheating husband text messages email Facebook and even phone conversation was wired directly to my cellphone, JOSE helped me put a round the clock monitoring on his and I got concrete evidence of his escapades. SUPPORT@HACKERSPYVILLE.COM”

Sports Direct 5 star review on 27th January 2023

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Posted 1 year ago

“I enquired about an order I placed within one hour of placing the order. I placed an order for 2 products. Customer service responded on the 4 th day after I enquired. I enquired about a pick up option and not delivery as I was not given an option to pick up. The order was processed approximately 16-17 hours after I placed the order. When they contacted me on the 4th day they said they cannot do anything as it has already been dispatched. I asked them to cancel it and they said they can’t because it is already delivered. Yes it was delivered by the time they responded to my emails. They don’t have calling service and only emails. I assumed I can’t cancel because it is delivered. A part of the order was canceled by them due to less/no stock and I was still charged 19.99 for delivery of one product which I think is unfair. At no time they told me I could cancel within 14 days, I would have if they had informed me. They are misleading and have horrible service. The photo attached shows what appeared on the screen when I was placing the order. No delivery charges were shown. And I went ahead with Apple Pay and was directly charged 75 and I didn’t know why until later. Second photo is what I got after my Apple Pay.”

Sports Direct 1 star review on 25th January 2023

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Posted 1 year ago

“£149.00 spent with sports direct in 27th Dec online and they do not send the goods or make a refund. Several emails and they are still ‘investigating’. Customer Service is shocking, no delivery of goods and just keep your money ..didn’t realise they were such a bad retailer until now..never again and I will tell as many people as possible before others place an order they will never receive”

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Posted 1 year ago

“On 25-11-2022 i returned 2 pair of runningshoes to sports direct till today ive had more than 15 times contact with costumers service. I send proof that the goods were delivered at their warehouse. Problem is they cant find them so no refund. Ive send more then 7 times a complete historie including all my personalia and they Do Nthing With It...yust a next day message sorry can you send anything else. This is absolute the last time i ordered at SD. Even a one star is much much to high for their costumers service that dont desirve that name. They only keep you on hold. Bad vey bad experiance....”

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Posted 1 year ago

“This is my 2nd order with sports direct that I haven't received and this is due to their courier service FAST WAY which will not answer the phone when trying to contact then I pay for delivery and did not receive my orders”

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Posted 1 year ago

“Received a pair of shoes which were used and i returned them back. And they did not accept the return saying that i wore them !!”

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Posted 1 year ago

“The product i ordered was fine, no issue with that. I will never order from Sports Direct again as the Jacket i wanted in my size was in stock so why cant they send to the shop when they have a delivery, which they have every week. I had to pay £4.99 delivery and then as it didnt fit i then had to pay £6.85 to send it back. Of course i got a refund for the item but it ended up costing me £11.84 for the priviledge of trying on a coat and sending back.”

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Posted 1 year ago

“all great :))”

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Posted 2 years ago

“If you're this article you probably want to learn how you can see your husband phone calls and text messages without touching the phone there are a lot of reasons you might want to hack and see someone's phone activities without access to their phone. It could be because you're a concerned parent a worried spouse or even a suspicious employer in all of these cases you probably have a good reason to want to hack phone calls and text messages without access to phone. The best way to hack someone calls and text messages without touching the phone is to use JOSE this is one of the latest and best monitoring expertise in the world, i have make use of their service which worked out for me the way i expected it to be that's why I'm using this opportunity to thank them once again for their well-done job. SUPPORT@HACKERSPYVILLE.COM”

Sports Direct 5 star review on 10th January 2023

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Posted 2 years ago

“Ordered an e-gift card well in time for Xmas, for a relative - still not received despite contacting customer support and being promised it would be re sent, how difficult is it to send an email ( and yes they have checked spam/ junk mail and verified their email address). Would not use again or recommend”

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Posted 2 years ago

“Exceptionally bad customer service. Rude store manager at Aintree br. had no intention of helping me. Would not recommend store . Can’t believe the way they treat customers”

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Posted 2 years ago

“Very hit and miss. There have been several occasions now, where once you have placed an order, for instance something that has been advertised as pre-order, they cancel your order. Another issue is that they misrepresent some brands, and send you a completely different item to what is advertised. And they do this quite often!”

Helpful Report

Posted 2 years ago

“Utterly shameful company - 1 hour of my time spent at the store in Brent cross today trying to make a simple exchange of an item. I knew before this is it at this company was unlike almost any other in the UK and open the operated a 'weve got it, we keep it' policy with reference to any money that the customer is spending. This means that it is one of the only companies in the UK that will under almost no circumstances give you your money back and do very little other than offer a small sign at the till saying we only take exchanges. I was told in the store that the manager had to authorise the exchange and as soon as I bought my alternative items I had to wait 10 minutes at the till 1 nobody even interested in serving. Finally we got to the exchange and when I provided feedback about how appalling it is that it's taken me 40 minutes to do the exchange the staff look totally unaffected and unsurprised and disinterested. The overwhelming impression was that this happen every day and customers in doing an exchange must be at the bottom of the list. Serving customers in general seem to be a very low priority. All customers in the store were making serious complaint about wasting time and no staff in the store were even interested in replying to any questions post to them about the unacceptable service. I have come across outrageous media articles about this organisation and how it is run, and it seems to be fully proven in store. I've wasted almost an hour of my time without compensation doing a single exchange of an item, I should have taken 10-minutes. I will avoid this company at all costs in the future and would recommend the same to anybody else do expects even the smallest amount of professional integrity, basic corporate values, service, courtesy and consideration. It is clearly a company focused only on protecting whatever it has acquired from customers at all costs and making it as difficult as possible for customers to have any form of return or exchange.”

Helpful Report

Posted 2 years ago

“Order never received for one month. SPORTD DIRECT UK Continued to email they where looking into the problem. After one month contacted my credit card and filed a dispute. Now getting conflicting responses from SD. BAD CUSTOMER SERVICE”

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Posted 2 years ago

Sports Direct is rated 3.7 based on 746,344 reviews