Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,327 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 4 star review on 26th November 2024

524

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks it is good job”

Helpful Report

Posted 1 year ago

“Avoid at all costs! Paid extra for next day delivery. Took over a week to deliver. Once delivered found item was wrong! Contacted CS on Twitter. Waste of time as they keep saying I had not sent DM when I had screenshot proof I did. Managed to find CS email and send complaint. Took days to reply for them to say they believe they had sent the correct item. Replied with proof of order confirmation and photos of item received vs order confirmation photos. They are not replying to my request for a refund. Stores will not accept returns/refunds from online purchase. Next stop is trading standards under Trade description act. I will never use this company ever again as they lie through their teeth.”

Helpful Report

Posted 1 year ago

“Placed ordered only received part of order customer service took ages to reply kept saying would hear within 48 hours this happened twice with no update .Messaged them again as no phone number to call .To be told they have cctv which confirms my order was packed an basically my complaint has been rejected .I’m not the only one this has happened to an don’t appreciate being made to feel like I’m a liar when I did not receive all of my order . I will never buy from here again !”

Helpful Report

Posted 1 year ago

“Why the website dosen’t open in my device,?”

Helpful Report

Posted 1 year ago

“I purchase a pair of golf shoes that turned out to be faulty - a seam opened up after 3 or 4 rounds of golf in the first 3 weeks. Customer services felt it was wear and tear and did not feel that replacement or refund was appropriate! Customer service is very poor with little regard for consumer rights it seems. I will not be buying from Sports Direct again and recommend others reflect on my poor experience.”

Sports Direct 1 star review on 25th November 2023

Helpful Report

Posted 1 year ago

“My sons Adidas football boots were not fit for purpose after starting to fall apart (only 2 months old) Customer services are not interested in replacement or refund Avoid at all costs”

Helpful Report

Posted 1 year ago

“I spent £230 with sportdirect and used a £100 gift card. When I returned ONE item for £56, they refunded this as a gift card despite me keeping items worth £174 which is absolutely ridiculous. I do not know any other retailer that would do this and it’s purely a way to force customers to spend even more money with them. Their customer service team have been useless. They simply keep repeating its company policy to do this. I will not be buying from Sports Direct again and I advise all customers to never buy a gift card from sport direct as it’s incredibly inconvenient and a poor customer experience.”

Helpful Report

Posted 1 year ago

“Terrible quality. Purchased a pair of boots 4 weeks ago, sole already coming off one boot, selling products that are not fit for purpose isn’t great.”

Helpful Report

Posted 1 year ago

“Basically stole money from me, missing item that they are not replacing or refunding”

Helpful Report

Posted 1 year ago

“0* Stars - Customer services are absolutely appalling. Bought trainers online and never received the package although was at home at the time of the delivery. Raised a case with Sports direct and courier company took responsibility for leaving package outside unattended. Filled in all forms required and still after 5 weeks I have not received a refund. No one is responding via email and their automated messenger cannot help you as the case is now older than 30 days and there is no on to call. Get it together Sports Direct, this is a joke!”

Helpful Report

Posted 1 year ago

“DO YOURSELF A FAVOUR AND DO NOT SHOP FROM THEM. They deserve -5 stars. Arrogant, ineffective and completely out of their depth. Cannot handle a basic order, miscommunicate and now still no refund after 4 weeks. Contacting my credit card provider. Customer Service a joke!”

Helpful Report

Posted 1 year ago

“Be careful of online orders, you’ll be paying for the delivery & return If for any reason you had to to return your item.”

Helpful Report

Posted 1 year ago

“Bought an umbrella. Got home to find it's broken. Too much hassle to go back to the shop as it's out of my way. What an absolute scam. Do not buy an umbrella from this dump. I will never set foot in a store again.”

Helpful Report

Posted 1 year ago

“The whole experience is frankly miserable. In the Brent cross store at 3.30pm it's busy and 20 people queuing for two cashiers. Staff generally disinterested you can see in their eyes that wish for a better job/career. All that wins is price. Quality is a different question”

Helpful Report

Posted 1 year ago

“Hello I’ve got this email saying how was my shopping I brought a item and said it would be here by the 6th September but still haven’t received it , I’m really unhappy with the service can’t find any other emails either”

Helpful Report

Posted 1 year ago

“BE AWARE OF SPORTS DIRECT MALPRACTICE. I've been trying to return an order since the day it has arrived because Sports Direct sent me the wrong product. They delayed to answer me, never provided any help and now they are refusing to take it back. I'm so stressed, I DON'T recommend Sports Direct to no one, they were very disrespectful, worse post selling service and I feel that they are joking and wasting my time. Take care before ordering anything from this company.”

Helpful Report

Posted 1 year ago

“Trainers arrived with security tag still attached.”

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Posted 1 year ago

“Appalling. Automatically chose an old address, despite providing new one. Order placed on a Friday late night, claiming order already packed and shipped in “less than 6 hrs- told them i won’t receive as not at that address. Unwilling to listen, going on with the same disgusting line( agent called ‘Mohd’). No number, impossible to contact.Have lost around £80 , will never be shopping from these thieves again. Sadly cannot give 0 starts.”

Helpful Report

Posted 1 year ago

“Good and cheap”

Helpful Report

Posted 1 year ago

“Brilliant service”

Helpful Report

Posted 1 year ago

Sports Direct is rated 3.7 based on 746,327 reviews