Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,344 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The company issues vouchers which they don't honer. They claim the voucher has already been used. The customer service absolutely waste of time. I would never ever shop with them again. A word of caution!!!!! Pay a little extra some were else. Worst ever company to shop with. Stay away”

Helpful Report

Posted 10 months ago

“Where are my trainers? I have been waiting for over a month?”

Helpful Report

Posted 11 months ago

“Awfull company to deal with may as well burn your money rather than give to these idiots”

Helpful Report

Posted 11 months ago

“Awful company to deal with, non existent customer service who refuse to offer any help, refund or replacement for 'lost' parcels. Absolute bunch of thieves - AVOID AT ALL COST.”

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Posted 11 months ago

“Customer service at Swan Centre Birmingham - Almin ( sorry if I spelt it wrong ). Gave me and my son advice regarding our credit note. Served us a few times and he’s always helpful. Much appreciated!”

Helpful Report

Posted 11 months ago

“I placed an order on Saturday 27th January, and I put 4 items into my basket. I checked the items were there before proceeding to pay. I paid £9.99 for Next Day Delivery. But I only received one of the items. Somehow, between me adding them into my basket and paying, the system removed 3 items without me knowing. I tried to get a refund, to be told I need to pay £4.99. I went on Live Chat, for their agents to disconnect on me 3 times and refuse to listen or help. I’m not paying £4.99 for their system glitching. I’ll never use them again. Lesson learnt.”

Helpful Report

Posted 11 months ago

“Products were not suitable and the returns process is terrible. Cant return to a store for a refund. So returned by post . Had confirmation return was received 14 days ago. Still no refund. On line chat just said I now have to wait a further 7 days. Very poor. 1st and last time order from me. RUBBISH SERVICE”

Helpful Report

Posted 11 months ago

“Appalling Service! Will never be using this company again! Ordered 2 pairs of joggers, received only one. Raised a query straight on arrival, was asked for pictures of parcel and missing item???!!!. Provided pictures! Was told that the item has been registered by the scan machine at the packing facility and definitely sent to me?! Is it another Horizon malfunction? :-( . And, in the end, was basically called a liar for £15 joggers! Wow! Sports Direct! What an experience! Never again!!!”

Helpful Report

Posted 11 months ago

“Deprived of both the purchased item and the 40€ I paid for it – outright thieves. I am utterly disappointed with Sports Center's customer service and their handling of my recent purchase issue. Despite the courier's claim of a compliant delivery, I never received the €40 item. After a thorough investigation, Sports Center dismissed my claim without consideration, leaving me without the product I paid for and causing both inconvenience and financial loss. Their refusal to address the possibility of a delivery error or any other issues is disheartening. This experience reflects a complete lack of accountability and customer care. Beware of their dismissive approach and think twice before making a purchase on their website.”

Helpful Report

Posted 11 months ago

“Ordered a coat, website says 18 (xxl), arrived and the tag says 24-26 (2xl). Paid 9.99 for next day delivery. Customer service saying they delivered the size I ordered, screen shotted and showed the website and they still won’t admit fault. And I now have the privilege of returning to them at my own cost.”

Sports Direct 1 star review on 17th January 2024

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Posted 11 months ago

“Their system is full of flaws, and customer service is pathetic. First they sent the wrong size, kept emailing me textbook answers instead of addressing the problem, and then they claim the order is not in my name despite the order confirmation email clearly showing my name! Save your time and money - this circus is not worth it”

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Posted 1 year ago

“Shocking, avoid at all costs. Customer services is horrendous”

Helpful Report

Posted 1 year ago

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Posted 1 year ago

“The Under Armour tops themselves were of reasonable quality, however I ordered two sizes to try as experience has shown that different brands come up different sizes. Having paid a £4.99 delivery charge, I was very dissapointed to have to pay another £4.99 in order to return the top that was the wrong size. The fact that one of the return options is “ordered extra sizes” I would assume this is something that happens frequently. I do alot of online shopping and this is the first time I have been charged for returning an item. I will not shop at Sports Direct in future as this has cost me an extra £10 on an overall spend of £40”

Helpful Report

Posted 1 year ago

“The first and last time purchasing online from Sports Direct resulted in only a partial refund - £40 out of £120. Dealing with the customer service is a nightmare - via emails only - they claim they only received 4 items and did not provide any proof or a solution. I am still £80 short and there is no one to talk to. An absolute nightmare.”

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Posted 1 year ago

“Bought coat online and needed to swap to smaller size. Took receipt and coat to Watford to exchange to smaller size. Watford management refused to swap. Went to borehamwood who couldn’t be more helpful. No issues. Swapped it in line with company policy. Watford operating their own policy”

Helpful Report

Posted 1 year ago

“I ordered two pairs of khaki coloured trousers but received green trousers with labels on that said khaki. When I asked customer service if you do indeed sell the khaki colour clearly shown on your online listing (I needed to know this so I could decide if I needed a return or replacement), I was told no it couldn't be guaranteed I'd receive any item I ordered owing to picking errors. My question was ignored! I asked what the complains procedure is, as I wanted to make a formal complaint about this. This question was also ignored. The entire returns process was traumatic and I had to wait many days for responses to every message. I have sent off my return but received no indication of when I'll receive my refund. As a result of this experience, as things stand, I will never again order from sports direct.”

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Posted 1 year ago

“Thanks it is good job”

Helpful Report

Posted 1 year ago

“Avoid at all costs! Paid extra for next day delivery. Took over a week to deliver. Once delivered found item was wrong! Contacted CS on Twitter. Waste of time as they keep saying I had not sent DM when I had screenshot proof I did. Managed to find CS email and send complaint. Took days to reply for them to say they believe they had sent the correct item. Replied with proof of order confirmation and photos of item received vs order confirmation photos. They are not replying to my request for a refund. Stores will not accept returns/refunds from online purchase. Next stop is trading standards under Trade description act. I will never use this company ever again as they lie through their teeth.”

Helpful Report

Posted 1 year ago

“Placed ordered only received part of order customer service took ages to reply kept saying would hear within 48 hours this happened twice with no update .Messaged them again as no phone number to call .To be told they have cctv which confirms my order was packed an basically my complaint has been rejected .I’m not the only one this has happened to an don’t appreciate being made to feel like I’m a liar when I did not receive all of my order . I will never buy from here again !”

Helpful Report

Posted 1 year ago

Sports Direct is rated 3.7 based on 746,344 reviews