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Sports Direct Reviews

3.7 Rating 746,357 Reviews
100 %
of reviewers recommend Sports Direct
3.7
Based on 746,357 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 5th February 2025
John
Sports Direct 1 star review on 5th February 2025
John
Sports Direct 1 star review on 9th December 2024
Kate
Sports Direct 1 star review on 9th December 2024
Kate
Sports Direct 1 star review on 9th December 2024
Kate
Sports Direct 2 star review on 6th December 2024
Hilary Price
Sports Direct 4 star review on 26th November 2024
Maron Kelly
530
Anonymous
Anonymous  // 01/01/2019
Products and prices good .web page could be improved for better access
Helpful Report
Posted 3 years ago
I ordered my item a week ago, and paid for next day delivery at 9 pounds. 3 days went by with no parcel, so I asked to be reimbursed the delivery charge and be provided an update on when the item will arrive. I received a 3 pound reimbursement and told the item will arrive within 3-5 instead. 7 days now passed without an update on delivery, it is now past the birthday party I ordered the item for.
Helpful Report
Posted 3 years ago
Excellent service & quality
Helpful Report
Posted 3 years ago
Paid £9.99 for next day delivery, the goods were despatched 3 days later on a 3 day service. Customer service just lied and blamed the couriers. When I had to buy from elsewhere customer service dances around cancelling the order (even though it had not yet been despatched) but I did get a 3 quid refund though…6.99 for 6 day delivery. Unsurprisingly this lot are charlatans. And not the popular northern Britpop band either. Just go somewhere else, please, and avoid the blood pressure.
Helpful Report
Posted 3 years ago
Terrible company with no Customer Service. Pay NEXT DAY delivery as SHOES were VERY urgent (NO other reason). Failed to deliver next day despite courier saying at 19.00 that they would still be delivered on time. Hermes manage to say expect delivery by early afternoon on the following day (arrived 11.46) HERMES class the delivery as a SUCCESS - nobody knows how long standard delivery may take. Sports Direct say thanks for paying the excessive fee but uou did get the shoes eventually - SO WE BOTH WIN. Or at least if the Customer Service even had the courtesy to reply (now more than a week!), they may have said something like that. Others I have spoken to confirm this is standard for Sports Direct. Two previous attempts to leave feedback were 'moderated' for criticising Sports Direct.
Helpful Report
Posted 3 years ago
Item arrived as promised the next day brilliant service
Helpful Report
Posted 3 years ago
Quick efficient. Easy ordering site. Good service
Helpful Report
Posted 3 years ago
Easy to order and received very quickly. Trainers were of good quality.
Helpful Report
Posted 3 years ago
I have been charged but no order has gone through their system. Second purchase and second issue - rubbish customer service, I advise you to stay away and read reviews.
Helpful Report
Posted 3 years ago
Still haven’t received my shirt which I ordered over a week ago
Helpful Report
Posted 3 years ago
Never had a problem fantastic service
Helpful Report
Posted 3 years ago
Cant fault the customer service. Perfect. Swapped out a slightly faulty first pair. Quick replies via email Trainers are very good and waterproof
Helpful Report
Posted 3 years ago
Still waiting for order to arrive!
Helpful Report
Posted 3 years ago
Excellent
Helpful Report
Posted 3 years ago
Good quality quick delivery.
Helpful Report
Posted 3 years ago
Placed my order easily and delivery was quicker than expected, unfortunately the order was for a neighbour who gave me the wrong size so have had to return for an exchange and hopefully there won't be any problems.
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Posted 3 years ago
Excellent!
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Posted 3 years ago
impressed with products and delivery
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Posted 3 years ago
Don’t even get me started
Helpful Report
Posted 3 years ago
Very easy to find the item I was looking for, fast check out system and delivery was very quick - two days before the estimate. Recommended.
Helpful Report
Posted 3 years ago
Sports Direct is rated 3.7 based on 746,357 reviews