“Sports scene Heidelberg Mall’s service is very very poor...this is the second time experiencing this. Find matured sales associates to run that business because woooow it’s like a play ground place.”
“Visited Sportscene with my wife today ... both of us wanting to purchase trainers. Music was excessively loud, gansta rap with lewd lyrics. Really excessive, and we are no prudes. After about 10 minutes no sales assistant even aproached us to assist...the many sales assistants there seemed more interested in dancincing and having a good time... what a scumhole.”
“Received the best service from Thando today at sportscene Eastgate mall the guy is amazing 5stars are not enough for him heis brilliant I was not in the mood of buying(my mood was spoiled when I tried to shop at foshini) I ended up buying @sportscene I was welcomed by a great smile 😃 and the cashier I forgot ur name(short chubby with faux locks 🥰I heart u guys keep it up”
“Im super upset.
I was in the store to het my account card with my sms andnmy drivers licens as i was writing exams and forgot my ID with my books in the CAR literally in the car.
The guy i think his name is Awieolelo not sure if im spelling it right. He put in my details I showed him an ID copy of myself on my phone with my physical Dtivers licems next to my phome he got all my details on the computer. Just before he actually helps me, he now gonna find out if he can actually help me with out my physical ID
Now he was told not to help me. I had to literally walk 20 minutes to the car and back to get my ID.
Sportscene really now ! The other cashier who then helped me said that they were supposed to help me.
Im so disgusted with this customer service all of this happend today at canalwalk sportcene at 13.00pm
I would really like to get more educated people behind your tills.
Literally in the whole of South Africa every where I go.
You kan use your Drivers Licens if your ID is not with you.
Because most of the time i dont even walk with my purse only my phone where my drivers license is at the back.....
So much effort and a wast of time.”
“Did a purchase order online and received incorrect item. When returning it to the store, I was told that they can't take it back as their stock will not balance. This is a sportscene branch so I should be able to take a return to any store. I will not pay for an incorrect item supplied and store does not want accept my return. This is the Kuilsriver branch in the mall.”
“Horrible customer service
I bought the phone at Sportscene Durban 393 West Street on the 1 May 2023 , and today is 03 May 2023 the phone doesn't pick up network and it's also have a poor battery quality that doesn't even last for 3 hours. I bought the handset because it a tablet and I want to use for work purpose however it's not working all day I don't have network, actually I am having a toy brand new phone. What is the purpose of buying a phone if I can't use it.
Today I took it to the store,I asked them for exchange or refund and refuse to exchange or give me a refund. The floor manager and store manager were very rude, not helping,the don't want to listen to my concern,no sympathy, no respect at all. I waited for a manager for more than Hour.
I am disgusted and I now wants my money back this phone give me problem within 3 days meaning it's won't even last a year
Please come and take your phone I need my money
Desired outcome: Please refund me”
“Ordered sneakers from the Bash app for collection but the adidas size cut was too small so I had to exchange the sneaker for a bigger size at Sportscene. Went to Mall of the South, Southgate then Sandton and I received the best service ever. No hassles everyone was willing to assist. I’m really impressed by the customer service I received from the staff, from all three Sportscenes!!!”
“Sportscene orange farm eyethu mall i bout a t-shirt when i washed t the next day as i was coming from a function the Redbat name was peeling off ,wen i went to complain in the store the manager didn't bother coming out of the office the staff talking all sort of nonsense,,the area manager contacted me i went back the manager was rude and one staff member laughing at me yoooo wat a poor service i ended up demanding for my money back”
“Ordered on two occasions from Sportscene and both my orders only took at the most three days to be delivered. I'm super happy with the service I've received. Please keep up the good work 👌👌”
“I bought a phone from Sportscene Alex mall June, after 2 months of using it, it starts giving me problems, so I decide to return it back so they can either replace it or fix it.
I’ve been going in and out of the shop trying to understand why I still don’t have my phone.
I gave them an alternative number to contact me but even till this day, I still don’t have my phone and they do not even bother contacting me.
I’m very disappointed at your service and lack of care. I have to travel all the way there just to check what’s the hold up!?
Should I go as far as calling your head office?
I still don’t have my phone.”
“You order online they take your money and week later your order is cancelled. So disappointed. Will never order from the TFG Sportscene again first and worst experience”
“This online store is a total Rip off , I ordered a pair of Nike Air Force 1s on the 4th August 2022 ,Nd I've been waiting ever since for my order to be delivered but nothing , when I try to track my order , it tells me that my order was cancelled , I didn't receive a call , text or email to let me know that they were cancelled, the worse part is that they blocked my account , I don't know how cause I can't even check whether they refunded me or not .
Sportscene is the Worst Store when it comes to customer satisfaction and being reliable.”
“Purchased something online on the 15 July item was out of stock i was told I will be refunded it takes 1-10 working days after multiple emails and calls that nobody can assist with I am still on the 1 August left with no refund. Poor service and pathetic.”
“I ordered a pair of Airforce 1s from them online and was sent a faulty pair. When I asked from an exchange they informed me that they don’t do that and I’d have to make a plan myself. I went to the Vincent park branch and they were friendly enough. They kept promising to help me and week after week excuses kept coming up or the staff would forget. They found a pair for me and asked it to be sent and it was never sent or followed up. Another staff member has been helping me for 3 weeks now and I am yet to hear anything back. I have been dealing with them for over a month and keep getting pathetic excuses for the poor service delivery.”
“Ordered in the 20th of Decemeber for Christmas. Even to date nothing and they will keep quiet wothout explaining. I'm very much dissapointed and will never order again. Ever!!”
“Regarding Account Application, the store is not realistic about time promises you to wait...briefly it's a poor service Regarding Account applications!!”
“Neve rpurchase online two different orders on different dates were both canceled, and no explanation on anything,whatsoever most frustrating experience.”
