Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,114 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,114 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My original order was lost by the USPS. The Sprinkler Supply Store reshipped the order no questions and no charge. I was very pleased with the service.”

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Posted 7 years ago

“The valve worked perfectly, delivery was timely. All other hardware was used in installation making it a successful project.”

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Posted 7 years ago

“You had the product I needed, at a good price, and shipped very quickly. I had a question on he order and the staff were very helpful. A good experience - I will continue to use the Sprinkler Supply Store and recommend it. Thanks, FRF”

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Posted 7 years ago

“the order was shipped quickly and accurately”

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Posted 7 years ago

“Good prices and customer support”

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Posted 7 years ago

“Great service and fast. Product was as described”

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Posted 7 years ago

“Easy access to wonderful priced merchandise, had what I wanted for what I wanted to pay.”

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Posted 7 years ago

“Super great to work with-- Quick shipping--- Love the free shipping codes--”

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Posted 7 years ago

“A. I was being asked to review my shopping experience before the sprinkler part I ordered even arrived, which was almost a week later. B. The thread on the sprinkler part (condenser?) I received is different from the one I have, so the part I received is unusable.”

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Posted 7 years ago

Hi Jacinto, thanks for your review. My apologies for any confusion, the first review request is just asking how your shopping experience on the website was. We send out another request once the order has been received. Please get in touch with me regarding the valve that you purchased the solenoid for and we'll help you get the correct item. Denny ~ Customer Service Manager

Posted 7 years ago

“Service was good. Communication regarding purchase and return was good. I now consider your company as very reputable and would recommend you to others. Only one minor complaint. Your shipping cost is too high especially since you do not refund shipping and you charge a 20% restocking on returns. I returned the parts to you through USPS for $3.03 but your charged $8.00 to ship it to me originally. So I calculate you profited $5.00 on shipping and 20% on restocking. That is a really good profit margin for not making a conclusive sale. I would hope you make adjustments to these charges to be more fair to your customers. Edward Strittmatter”

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Posted 7 years ago

“They can definitely improve on the packing when shipping a large quantity in a single box, however their was absolutely no hassle or questions when I sent a note telling them of what got damaged in the shipment. They promptly shipped replacement items and communicated immediately that status. When you are in the same class of customer service as Amazon, you are sure to be successful. Will be ordering more from them.”

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Posted 7 years ago

“This is a very good internet shopping and buying experience. They have good choice of products and ordering is simple. Received products quickly and in good condition.”

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Posted 7 years ago

“Because of your well stocked inventory, very reasonable pricing, and ultra quick shipping I was able to restore a twenty year old in-ground sprinkler system to like new. Your company will definitely be my new go to supplier for any new sprinkler issues. Thanks”

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Posted 7 years ago

“Great pricing and quick shipment. This was my second order. Will order again for a new home that I will be building.”

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Posted 7 years ago

“I needed a control valve for my hunter system and you were able to help me out and solve my problem thank you for your help”

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Posted 7 years ago

“good prices”

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Posted 7 years ago

“Good communications and timely delivery”

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Posted 7 years ago

“Great pricing, ordering has been easy, prompt delivery...what more can one ask for? I'm just a home owner, not a regular shopper/professional installer, but this is the place I come to for all my sprinkler needs.”

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Posted 7 years ago

“Very knowledgeable assistance with courtesy. Received the product exactly as described.”

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Posted 7 years ago

“It was so good to receive my ROAM replacement transmitter. I hadn't realized how much I used it until my first one didn't work any more. Problem solved!”

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Posted 7 years ago

Sprinkler Supply Store is rated 4.7 based on 5,114 reviews