SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 411 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like this complaint to go to the manager of the accounts team. I contacted the accounts team on Thursday 23rd December 2021 at approximately 14:10 to discuss my final bill where I believe was owed a credit. I have been appalled at the customer service. I moved from my address on 18th April 2019 and provided final meter readings on the last day. I spoke to a lady that very politely told me that the cheque had been stopped on 8th December 2021 and she would need to speak to a manager. She then placed me on hold but somehow the music cut out after approximately 10-15 mins and I could hear her at her desk for the next 45 minutes talking to her colleagues about staff being pregnant etc. She then said quite clearly to her colleagues that she had no intention of going back to the caller she had on hold because she couldn't be bothered and that she had gone to the toilet and returned and was going to leave me on hold (the whole time unaware that I could hear her as I was shouting out "hello" with no response. I even set off a siren sound from my phone on the off chance she would hear the sound from her headphones). Hearing this unprofessional person not caring to even deal with the call was infuriating. So I called through again from another phone, while still on hold... I went through to the accounts team, speaking to someone different and after giving my account number asked to speak to the day manager. I have been put on hold and (thus far while writing this complaint been on hold for 20 minutes).”

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Posted 2 years ago

“Is one month now I m trying to get bill summary as PDF in my email,cause my account was inactive from the beginning of contract, terrible customer service and instead of their job they pass the case to debt collection”

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Posted 2 years ago

“Shocking. Abhorrent. Im not paying these con artists another penny. They will go bust soon enough judging by the reviews & people i speak to.”

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Posted 2 years ago

“I've only been with SSE 2 weeks. And already I've switched over to EDF due to the problems I was having.SSE customer service is disgusting. You get told someone will call you back. But nobody does. Nothing but lies.”

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Posted 2 years ago

“I am trying to set up an account...going round in circles...passed from one department to another ...online no good either”

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Posted 2 years ago

“Usless people lack of the English vocabulary think sse employ people with bad English so there can play thick when owe you money back charged me for gas when I didnt have a gas line to my home only had electricity with them and wouldn't give me my 540.00 credit refund I was owed due to my faulty key meter”

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Posted 2 years ago

“5 calls later and over 30 minutes on each time, mainly on hold to different departments and I am still owed several £100 in monies taken after I left the property.”

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Posted 2 years ago

“I moved and tried to cancel my account with SSE It’s been nearly a week there’s no one who can sort out. They has transferred for a lot of numbers I wasted my time. Very disappointed I spoken to some people they have lied to me over the phone , and di not close my account Very very disappointed with SSE . I could die on cold weather but never use SSE any more.”

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Posted 2 years ago

“WORST SUPPLIER EVER ! no electricity for a few days now and they haven’t bothered to send anyone out to fix it. Been on the phone to them alllllllll day and they keep transferring me and no one is doing anything for me. Waste of time can’t stress how bad they are.”

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Posted 2 years ago

“The worst supplier ever - you call and the customer service reps either put you on indefinite on hold or even hang up the line. Absolutely horrendous. If possible, stay away.”

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Posted 2 years ago

“SSE…. I’m still waiting for the money YOU owe me it’s been 4 months, ombudsman twice and numerous correspondence between all parties and you still withhold a good amount of money from 2 years over charging. I really hope you go bankrupt and pack up. I’m sure managers have had a nice bonus this year on all the money you have stolen from your prey… I mean customers. Just pay me what YOU owe so I can find a more competent, better ran and cheaper energy supplier. Donald trump would be more appropriate management for SSE.”

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Posted 2 years ago

“I've only had my smart meter 48 hours. And it's showing I've used £14 electric in 2 days in a one bedroom flat. I am on economy 7 (which supposed to be cheaper at night) but when I go to bed. And then wake up (7 hours sleep) it's showing I've used £5. I switch on the hot water boiler before I go to bed. And turn it off when I get up. Something ain't right somewhere. How can this be cheaper at night. When I'm just using around £2 in the day? I called regarding this. And was told just ignore it. Because it's still taking the reading from the old meter. And it should be ok in a few days. How ridiculous is this for an excuse. I will cancel my direct debit. And NOT pay a penny until this is investigated.”

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Posted 2 years ago

“The worst company I have ever had the misfortune to have contact with. ABSOLUTELY DREADFUL. We moved into a property over two months ago and they still can not sort out the account. Wait over 40 mins for anyone to even answer the phone. We have been without power (gas and electricity)for over five days now and no one prepared to resolve this. The coldest weekend of the year with no heating and no lighting, unable to make a hot drink or food. Absolutely criminal.”

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Posted 2 years ago

“I left SSE in December 2020. They continued to take payment for gas until March 2021 when I cancelled the direct debit. Initially they were very helpful and explained there had been a mix up but it was going to be resolved in the next few weeks. It is now December 2021 and I am still receiving bills threatening legal action for a gas supply that they are no longer providing and haven't been for a year now. The level of customer service they provide is more or less no existent I appreciate I have left the company but all this situation does is reaffirm that leaving SSE was a good decision and I will not be returning at any point in the future. This is now escalated to the Ombudsman as it has taken well over the 3 months that it should take for them to effectively handled what should be a very simple task of closing an account.”

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Posted 2 years ago

“This is one of the worst companies I've had to deal with in terms of customer services. We needed to get the power and heating on as a matter of urgency, and cannot speak to anyone. Expect each call to incur an average of an hour to an hour and a half of waiting, at which point you will either be disconnected without explanation, connected to a service representative who forwards the call to another department or gives you advice that turns out to be incorrect. We just need the power back on, the problem isn't yet resolved and we've an average of 90 minutes per call before being disconnected whilst waiting. Yesterday, we were even forwarded to an answerphone message saying that the department would be closed to calls today. Never use this company.”

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Posted 2 years ago

“Lived in 1 bed room flat. With electric only. And always cared about using electricity. And got. Charge over £350 a month didn't even used heater in that month. And use boiler only twice a week for like 2 hours. And now got a bill to pay for £900+ for 3 months. If I calculate full KW usage since had smart meter. It should come at like £1526 till the last reading. And we have been charged like £1800-1900.. was big mistake to go from key top-up to smart meter.”

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Posted 2 years ago

“Just had a smartmeter installed very professional team and friendly, would recommend them 10 out of 10. Good job well done!”

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Posted 2 years ago

“The worst customer service i I’ve ever seen i been over 2 our and still not solved the matter”

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Posted 2 years ago

“I wish there was a 0 star rating I could give. This company is the definition of trash! I've been trying to switch over to direct debit for my gas for 2 years since moving into the property, because the current pay as you go system has me paying close to £70 PER WEEK! during the winter! That's £280 per month just for the gas! For a 2 bedroom flat! Understandably at first, they said it was due to Covid-19. But after they opened back up their engineers simply didn't show up twice! Now they're telling me I need to wait until the 5th of Jan 2022 to get my next appointment! Like what! I'm currently on the line with them as they're transferring me back and forth from department to department with neither having a clue of what they're doing. Utter nonsense!!”

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Posted 2 years ago

“By far the worst electric company I've come across. And I'm NOT even with them. Stay clear from these people. Nothing but lies that come out of their mouths”

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Posted 2 years ago

SSE is rated 1.1 based on 411 reviews