Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 536 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 26th November 2024

Jamie

Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service don’t give refunds dress was cheap and didn’t fit properly it just wasn’t cut right Avoid do not buy from this company”

Helpful Report

Posted 5 years ago

“Avoid avoid avoid they have zero customer service they are based in China and refuse refunds on standard size dresses I wish they were based here I would have wiped the floor with them. Please don’t buy from the they are con artists”

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Posted 5 years ago

“Hated the dress all tailored wrong. Refusing return and customer service appalling. Avoid this company”

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Posted 5 years ago

“Awful..bad dress and faulty no refund..avoid!!"”

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Posted 5 years ago

“Awful..bad dress and faulty no refund..avoid!!"”

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Posted 5 years ago

“Quality of dresses is poor, sizing doesn’t match the charts, useless customer services, unable to get a refund, feed you a load of rubbish even after sending sufficient evidence. Would never ever buy from here again and have warned lots of people to do the same. Absolute con of a company! Now £120+ down on a dress I had bought for my daughters wedding.”

Helpful Report

Posted 5 years ago

“Shocking avoid at all cost !!! Dress was awful material rubbish didnt fit and nothing like photo 9 times i emailed them for refund to be ignored then they have cheek to say i could have 10 percent back there the worst company i have ever dealt with and im still fighting now to get a refund what ever you do DONOT USE THIS SITE”

Helpful Report

Posted 5 years ago

“Appalling terms and conditions for returns and refunds. Outrageous misrepresentation re purchasing. There are 2 options for dresses standard or custom. One would assume that standard is off the peg and ready, so I purchase standard. That way, the product has not been tailored and could be returned, right?? WRONG. Then came the emails requesting measurements for a tailored dress. Utterly confused I stated that I only wanted standard size and had not paid or chosen for a custom. They then replied stating that everything is made to order and therefore the process has started. After complaining a number of times demanding immediate cancellation and full refund, no more replies from them. It is utterly stressful and upsetting when you know your money has been taken over a very poorly worded and misleading website and set of terms. Upon demanding a cancellation and refund (and this was within 8 hours), the messages went dead. No replies and now an onwards battle. Looking into their website further, immediate cancellations request on 90% refund plus your P&P. I can deal with the P&P but 10% loss is disgusting. Seriously, if you have any doubt whatsoever on colour, style or size, you've pretty much had it. The silence from customer services once a complaint was raised was utterly unacceptable. We are now short of bridesmaid dress options will very little spare time. Utterly upsetting and no sign of cancellation or refund. Do yourself a favour, read all of the terms and conditions, and don't expect standard returns if it it just doesn't suit you, which let's be honest, it quite a normal thing.”

Helpful Report

Posted 5 years ago

“This is not a company. They are cheats, liars, cowboys and thieves. They have no standards. They are not in business. They steal from people who trust in them. They have not returned my money for a dress that does not fit. They will not return my money. This is not a company. The website lies. DO NOT USE THEM. YOU WILL REGRET IT”

Helpful Report

Posted 5 years ago

“This company has made my wedding a nightmare. I ordered my wedding dress and had it customer made. When it came the quality of the material was disgusting. They use cheap material and the finishing was appalling. It looked nothing like the dress advertised. They wont refund me or even replace the dress free of charge. They are only offering a discount on another order. I would not order from them unless you have the money to donate to them. I am now left without a dress and out of pocket. I am having to pay to take them to a small claims court. I just wish I could upload photos of product to make you more aware.”

Helpful Report

Posted 5 years ago

“Please please please do not order from this company! They are rude and dishonest and don’t stick to their own returns policy. I ordered a bridesmaids dress, I did need four but luckily thought I would just order one and see what it was like before ordering more. It was late arriving and when it did arrive it looked nothing like on the website, the fit was also terrible. I contacted the returns team only to be told they don’t take returns only if faulty, this is NOT what it says on there returns policy which I have read over and over. I sent many emails but I just got the same response, they even offered to send more material to fix the problems! But nothing was going to change the wrong colour and bad fit. I am now left with a dress I can’t use and £103 gone from my wedding fund. I wish I had read more reviews before I purchased, I think a lot of there good reviews are made up. Give this company a big misswhen looking for something for your special day, they have caused me nothing but misery. They do not follow any part of there returns policy , please please avoid!”

Helpful Report

Posted 5 years ago

“AVOID !!!! Dreadful customer service . Sent a dress totally different in colour and now refuse to refund . They have a duty to refund online standard items that aren’t made to measure and the customer is not satisfied with but after numerous emails I’m now being offered £10 !!! Just ridiculous how they can still be operating - total scam - should be closed down !! All return info is hidden away in their website with no address to return anything.”

Helpful Report

Posted 5 years ago

“Ordered a wedding dress it's awful nothing like the picture they won't give me a refund even tho I just ordered a standard UK size 12 dreadful customer service very rude avoid this company”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY, I ordered a dress last July for my sons wedding, which was absolutely disgusting and badly made! no refunds offered even though promised. this week I receive an invoice from customs that 32 dresses have been ordered in my name and got a very hefty vat bill which I am now having to fight. They have used my name and address to commit fraud. I know its them as that's the first time I ordered from china and even though they tried to hide it their address, some of it is present! Please keep away!!!!”

Helpful Report

Posted 5 years ago

“I wouldn’t even give this company a one star . This company is not based in the UK the dresses come all the way from China , this becomes an inconvenience if you want to return the dress . I ordered a dress from here and it looked nothing like the picture they provided . I’m black and had the dress been made the way it was advertised then it would have looked nice but it wasn’t . The dress was clearly made for someone without coloured skin and it looked very bad on me . I payed a lot for it and they didn’t give me a refund even after I sent pictures to show how bad it was . I do not at all recommend this shop .”

Helpful Report

Posted 6 years ago

“i received the dress with a huge spot on the neckline. the company refused to take a refund and return. offering me some silly compensation amount 10 pounds later on bargaining and offering 10 more up to 55pounds. they also asked me to wash the dress myself. which I actually tried to do despite the fact the dress was brand new. I went to dry cleaners and they refused to take it claiming the fabric fault. stacees customer service is horrible they do not listen to you. they do not give a f..ck about their return policy. they use fake information and reviews on their website. actually buying reviews for 10 pounds. they claim to be in uk but they are in HK or china and you cannot find their contact details. cheating on people. hope they go bust soon. Wont leave it like that and will fight till i receive my money back.”

Helpful Report

Posted 6 years ago

“Awful..bad dress and no refund..avoid!!”

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Posted 6 years ago

“The dress that arrived was nothing like the one I ordered! Offered £5 refund Dreadful service, they really don’t care - STAY AWAY,,,”

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Posted 6 years ago

“Most disgusting and outrageous customer service they told me the dress had been shipped but it wasn't and then they told me that the dress was going to be shipped and another 2 days later they called saying they will now ship it which it will come a day after my engagement. They were very rude over the phone and didn't listen to anything I said PLEASE DONT BUY FROM HERE.”

Helpful Report

Posted 6 years ago

“I ordered my wedding dress and it stated 25 working days for arrival. I had sent my exact measurements and the dress came within the given time. Great workmanship and looks like the picture. I was worried about the measurements but it actually fits perfectly. Great job! Thank you! :)”

Helpful Report

Posted 6 years ago

Stacee's is rated 1.2 based on 536 reviews