Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 536 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 26th November 2024

Jamie

Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID cheap material, zip didn't work, requested a refund 9 TIMES 2 days after it arrived, still won't and now having to report to trading standards and my credit card company. Really horrible behaviour and unnecessary stress before our wedding.”

Helpful Report

Posted 2 years ago

“If I could give a lower score I would If I could give a lower score I would. Bunch of crooks who refuse to refund on faulty goods and make ridiculous offers such as £10 good will payment in compensation on dress over £100.00! with the further suggestion that I sell the faulty dress second hand to retrieve my hard earned money. What a bunch of jokers and not abiding by UK law. Shocking customer service and will be taking further action to get refund.”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY!!! STACEES....what a joke! I ordered two outfits to try as mother of the bride. Total £235. Items very poor quality, ill fitting, awful material. Requested a refund, the customer service and returns are a joke finally offered 70% after many email exchanges and live chat, but that didn't include the £29, shipping cost I paid for in the first place or the return fee of £11 to a warehouse in Doncaster. Unbelievably they offered silly refund amounts £20, £50, £70.... I argued all the way but finally had to accept £144 of total £235! Totally unacceptable, unlawful terms and conditions in UK law and against the UK consumer rights act. I don't know how they've not been prosecuted and clearly make their money by offering paltry refund amounts. I don't know of any other online retail companies who do this. So PLEASE PLEASE do not use STACEES And read the small print of refund policy. I wouldn't have gone near them if I'd read it closely. I'll believe it when I see the refunded money back in my account!!”

Helpful Report

Posted 2 years ago

“I ordered a standard size dress but they emailed insisting that it was made to measure, what a disappointment! It was not made to the measurements I sent and had 2 holes in it!! The company need to do something about their customer services, despite several emails and requests they refuse to send me a returns form, instead they offer nominal amounts to compensate, £20 is a joke considering I spent £164. It seems impossible to get a refund! I will never use this company and I will do my best to make sure I tell everyone NOT to use this company!”

Stacee's 1 star review on 15th November 2022

Helpful Report

Posted 2 years ago

“I wouldn't give any stars. Ordered a dress of a size 18. The dress is more like a 12. Tried emailing to return the dress, spent a fortune on the dress, battling to get return for refund. Still haven't had it. Absolutely disgusted”

Helpful Report

Posted 2 years ago

“DON’T BOTHER! I wouldn’t even give them 1 star. The dresses come up smaller than the measurements shown. Wedding dress finish is awful with big holes in the lace. The customer service is shocking. I started my return in July 2022 and to this day i still haven’t got my refund nearly 5 months later. The email battle commences but for anyone who is in the same situation don’t let them fob you off that you have to send the items back to china. THEY HAVE A UK RETURN ADDRESS IN PRESTON! Please don’t wasted you time and money of these people”

Helpful Report

Posted 2 years ago

“I would give Stacees no stars if I could. I ordered a dress with was supposed to be Tea length yet it is past my ankles. I was assured I could return the dress if it wasn't right. it's the same story as the others, send pictures and update the ticket on your account, after sales service will be in touch. Appalling Customer Service, would never recommend or use them again. I live in hope of a refund! Trading Standards should be doing something about this Company and Companies like them.”

Helpful Report

Posted 2 years ago

“Buyers beware!! Stacees.co.uk Horrendous company. Do not waste your money... check out their reviews ... shocking!!”

Helpful Report

Posted 2 years ago

“Very bad customer service The dress quality and work is very bad . No chance of refund.This company is fraud beware you will only suffer loss n frustrating by purchasing from them.”

Helpful Report

Posted 2 years ago

“£237 to have a custom wedding dress made after confirming with them they accept returns and offer returns etc if the dress is poor quality or not what I was expecting. I was promised 15 days turn around, 27 days later it finally came and is unwearable! My ivory dress was delivered with 3 random pieces of white appliqué that stand out like a sore thumb, all with plastic threads hanging off/out. The tulle skirts are a solid 3 inches longer than the base skirt and not cut straight so they are all wonky and different lengths to each other. One of the cups is sewn in to the side instead of the front creating a weird gaping effect that apparently is my body rather than their obviously wonky sewing. When I requested a refund they went back on what they had previously told me and refused it, according to Scamees they sent me a perfect dress and even included a picture of said perfect dress in their email. The dress pictured was white, my dress is ivory. They then offered me £20 for me to take my dress to a seamstress to fix their errors or for an additional £50 they will remake the whole thing! Utterly awful, I took a gamble trying to get a cheap wedding dress for my small and low key wedding and it did not pay off.”

Stacee's 1 star review on 20th September 2022

Helpful Report

Posted 2 years ago

“You've got to be joking, they should not be in business, ripping people off”

Helpful Report

Posted 2 years ago

“Terrible refund process. I ordered two dresses and spent £17 on shipping only for them to arrive late and miss the event. The refunds process is really difficult and now after reading these reviews, I am not holding out hope of getting any of my £200 back. They offered me a refund of £35 and have said 'we might not even receive the dresses' when I send them back which doesn't fill me with hope. I am so upset, £200 down the drain and a terrible refund process. I will be contacting Trading Standards/anywhere else I can find as I think the process is disgusting.”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY! Ordered a bridesmaid dress and after it taking 3 weeks to arrive, the dress that arrived was nothing like it was advertised. Awful quality and and awful shape. Looked like a curtain!! When I tried to return they have this backwards policy where you can only claim 70% of your refund back? How is that allowed? When they finally replied to me after weeks of emailing them, they said If I went for the 70% refund I would still have to pay half for delivery and that’s without a guarantee they would receive it! Ultimately they gave me no other option than to accept a £25 refund. I have attached the photo of what dress they advertised compared to what arrived! Awful! They are a shocking company with shocking customer service!! Do not buy from here!!”

Stacee's 1 star review on 11th September 2022

Helpful Report

Posted 2 years ago

“We should take legal advise all together and stop them not only from selling but from existing!!! No reply, no refund what a joke you are.”

Helpful Report

Posted 2 years ago

“Shocking customer services! worse dress I’ve ever seen ! Zip broken and they just don’t bother replying to my ticket or email. I understand that you pay for what you get but my god is the dress just awful! Absolutely disgraceful not even try to resolve the broken zip issue let alone the excuse of a dress. You’ve not heard the last STACEES !”

Helpful Report

Posted 2 years ago

“WORST COMPANY EVER quality is embarrassing, costumer service doesn’t exist, thieves and liars REFUND IS A JOKE, you will NEVER receive a refund under any circumstances. I will be taking legal actions DO NOT WASTE YOU MONEY”

Helpful Report

Posted 2 years ago

“I collaborated with Stacees in the Miss British Isles Elegance 2022 competition. I had purchased a sky blue ball gown from the company and I looked like an absolute princess. The material was made out of high quality material and the dress fitted me perfectly. I contacted Stacees and asked if they would like to collaborate with me in the Miss British Isles Elegance 2022 competition and I received an email from the manager saying that they were very interested and said that their designer would make me my very own dress for the final for free. During my collaboration with Stacees, I have received great communication throughout and the company could not do enough for me day or night. I am looking forward to wearing their dresses in the final in September. I would definitely recommend Stacees despite all their awful reviews. I had a great experience while collaborating with Stacees! DON'T LET THESE BAD REVIEWS PUT YOU OFF FROM BUYING FROM THIS COMPANY!!!!! Thank you for everything you have done for me in the Miss British Isles Elegance 2022 competition!”

Stacee's 5 star review on 25th August 2022

Helpful Report

Posted 2 years ago

“Excellent service. Quick delivery. The dress was stunning. The price of dresses is unbelievable for the amount of material and workmanship gone into making them. Highly recommend Stacees 💯”

Helpful Report

Posted 2 years ago

“I ordered a lovely dress, standard size unfortunately it came and had been customised and did not fit I contacted stacees and sent photos of the dress with tags and a description where it did not fit like they asked for ….. but have no reply to my emails even though I have contacted them several time … the dress was for my daughters wedding and I couldn’t wear it …. I am thoroughly disappointed in there customer service as the dress was not cheap.”

Stacee's 1 star review on 23rd August 2022

Helpful Report

Posted 2 years ago

“SHOCKING SERVICE SHOCKING ITEM DO NOT USE THESE PEOPLE - EVER 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 I ordered a made to measure dress and specified a date that I needed it by as I was going to a special event and I wanted to look amazing. (6th August 2022). I emailed more than once and did not materialise . They had promised in writing an estimated delivery date for 4th Aug I had also asked that if they couldn’t get it to me by that date then I wouldn’t order. It finally arrived 11th August - far to late for my event and on further inspection the dress is awful, all the seams are pulled and the material is cheap and tacky and the finishing is dreadful.👎👎. I had emailed on 6th August to ask where it was and to get a refund. Also my postman brought to my attention that they had not even used my correct address, it’s only that my postman knows my name that it actually arrived. I’m still waiting for my FULL REFUND £125.00 even after asking more than 5 times. They’re quick enough to take your money but don’t give it back. DO NOT USE THIS COMPANY THEY ARE APPALLING. Don’t even reply to emails. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎”

Helpful Report

Posted 2 years ago

Stacee's is rated 1.2 based on 536 reviews