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Stacee's Reviews

1.2 Rating 521 Reviews
5 %
of reviewers recommend Stacee's
1.2
Based on 521 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 49%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Stacee's 1 star review on 7th November 2024
DYLAN
Stacee's 1 star review on 22nd October 2024
Maggie
Stacee's 1 star review on 22nd October 2024
Maggie
Stacee's 1 star review on 22nd October 2024
Maggie
Stacee's 1 star review on 16th October 2024
Jeanne
Stacee's 1 star review on 16th October 2024
Jeanne
Stacee's 5 star review on 30th August 2024
Anonymous
119
Anonymous
Anonymous  // 01/01/2019
You've got to be joking, they should not be in business, ripping people off
Helpful Report
Posted 2 years ago
Terrible refund process. I ordered two dresses and spent £17 on shipping only for them to arrive late and miss the event. The refunds process is really difficult and now after reading these reviews, I am not holding out hope of getting any of my £200 back. They offered me a refund of £35 and have said 'we might not even receive the dresses' when I send them back which doesn't fill me with hope. I am so upset, £200 down the drain and a terrible refund process. I will be contacting Trading Standards/anywhere else I can find as I think the process is disgusting.
Helpful Report
Posted 2 years ago
DO NOT BUY FROM THIS COMPANY! Ordered a bridesmaid dress and after it taking 3 weeks to arrive, the dress that arrived was nothing like it was advertised. Awful quality and and awful shape. Looked like a curtain!! When I tried to return they have this backwards policy where you can only claim 70% of your refund back? How is that allowed? When they finally replied to me after weeks of emailing them, they said If I went for the 70% refund I would still have to pay half for delivery and that’s without a guarantee they would receive it! Ultimately they gave me no other option than to accept a £25 refund. I have attached the photo of what dress they advertised compared to what arrived! Awful! They are a shocking company with shocking customer service!! Do not buy from here!!
Stacee's 1 star review on 11th September 2022 Stacee's 1 star review on 11th September 2022
Helpful Report
Posted 2 years ago
We should take legal advise all together and stop them not only from selling but from existing!!! No reply, no refund what a joke you are.
Helpful Report
Posted 2 years ago
Shocking customer services! worse dress I’ve ever seen ! Zip broken and they just don’t bother replying to my ticket or email. I understand that you pay for what you get but my god is the dress just awful! Absolutely disgraceful not even try to resolve the broken zip issue let alone the excuse of a dress. You’ve not heard the last STACEES !
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Posted 2 years ago
WORST COMPANY EVER quality is embarrassing, costumer service doesn’t exist, thieves and liars REFUND IS A JOKE, you will NEVER receive a refund under any circumstances. I will be taking legal actions DO NOT WASTE YOU MONEY
Helpful Report
Posted 2 years ago
I collaborated with Stacees in the Miss British Isles Elegance 2022 competition. I had purchased a sky blue ball gown from the company and I looked like an absolute princess. The material was made out of high quality material and the dress fitted me perfectly. I contacted Stacees and asked if they would like to collaborate with me in the Miss British Isles Elegance 2022 competition and I received an email from the manager saying that they were very interested and said that their designer would make me my very own dress for the final for free. During my collaboration with Stacees, I have received great communication throughout and the company could not do enough for me day or night. I am looking forward to wearing their dresses in the final in September. I would definitely recommend Stacees despite all their awful reviews. I had a great experience while collaborating with Stacees! DON'T LET THESE BAD REVIEWS PUT YOU OFF FROM BUYING FROM THIS COMPANY!!!!! Thank you for everything you have done for me in the Miss British Isles Elegance 2022 competition!
Stacee's 5 star review on 25th August 2022
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Posted 2 years ago
Excellent service. Quick delivery. The dress was stunning. The price of dresses is unbelievable for the amount of material and workmanship gone into making them. Highly recommend Stacees 💯
Stacee's 5 star review on 25th August 2022 Stacee's 5 star review on 25th August 2022
Helpful Report
Posted 2 years ago
I ordered a lovely dress, standard size unfortunately it came and had been customised and did not fit I contacted stacees and sent photos of the dress with tags and a description where it did not fit like they asked for ….. but have no reply to my emails even though I have contacted them several time … the dress was for my daughters wedding and I couldn’t wear it …. I am thoroughly disappointed in there customer service as the dress was not cheap.
Stacee's 1 star review on 23rd August 2022 Stacee's 1 star review on 23rd August 2022
Helpful Report
Posted 2 years ago
SHOCKING SERVICE SHOCKING ITEM DO NOT USE THESE PEOPLE - EVER 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 I ordered a made to measure dress and specified a date that I needed it by as I was going to a special event and I wanted to look amazing. (6th August 2022). I emailed more than once and did not materialise . They had promised in writing an estimated delivery date for 4th Aug I had also asked that if they couldn’t get it to me by that date then I wouldn’t order. It finally arrived 11th August - far to late for my event and on further inspection the dress is awful, all the seams are pulled and the material is cheap and tacky and the finishing is dreadful.👎👎. I had emailed on 6th August to ask where it was and to get a refund. Also my postman brought to my attention that they had not even used my correct address, it’s only that my postman knows my name that it actually arrived. I’m still waiting for my FULL REFUND £125.00 even after asking more than 5 times. They’re quick enough to take your money but don’t give it back. DO NOT USE THIS COMPANY THEY ARE APPALLING. Don’t even reply to emails. 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
Helpful Report
Posted 2 years ago
Horrendous customer services! Extremely easy to talk to them when you're placing an ordering and they're taking your money BUT as for returns and refund they are virtually non-responsive. I've tried contacting them via social media, emails and WhatsApp without success. I am kicking myself that I didn't check the horrendous reviews before buying!!! Looks like alot of unhappy customers saying the same thing. Shame on you!
Helpful Report
Posted 2 years ago
I ordered my bridesmaids dress for my friends wedding in September, i am always a little sceptical about ordering online as you never know what to expect!! All i can say is wow wow wow!! It arrived today after ordering about 3 weeks ago everything about it is spot on!!! Would highly recommend 😊😊👍
Stacee's 5 star review on 9th August 2022
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Posted 2 years ago
Good customer contact service, lovely quality dress for my daughters prom and at a great price. I did have to have some alterations made as it was a little too big but that was not a problem. Would certainly use this company again.
Stacee's 4 star review on 20th July 2022
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Posted 2 years ago
Avoid like the plague.... Disgusting customer service. I wasn't happy with the product and wanted to return it. I (eventually, after chasing up a WhatsApp number to contact) got a return email with a massive guilt trip about how long had been spent making it. They gave me the option of £35 towards someone else adjusting it or to pay them another £70 for a new dress, which for me admits fault. The last email I sent requested a return address in exchange for a refund and I have been ignored. Absolutely disgusting!!! I am resigned to the fact I am not getting a refund and hope no one else is put in the same position.
Stacee's 1 star review on 15th July 2022 Stacee's 1 star review on 15th July 2022 Stacee's 1 star review on 15th July 2022 Stacee's 1 star review on 15th July 2022
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Posted 2 years ago
Stunning dress made to measure fit absolutely perfect will not be looking anywhere else in future
Stacee's 5 star review on 14th July 2022 Stacee's 5 star review on 14th July 2022 Stacee's 5 star review on 14th July 2022
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Posted 2 years ago
Stacee's were fantastic, my daughter looked stunning! The dress was better than we ever could of imagined. Extremely well made, heavy and such a beautiful colour.
Stacee's 5 star review on 7th July 2022 Stacee's 5 star review on 7th July 2022
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Posted 2 years ago
Perfect dress exactly what i ordered i am so in love with it!
Stacee's 5 star review on 30th June 2022
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Posted 2 years ago
I ordered a prom dress for my daughter. It was a gamble but it paid off. The dress arrived and fitted like a glove. They kept me updated via email. They wanted so many measurements . It's her orom tonight and she looks beautiful
Stacee's 5 star review on 29th June 2022
Helpful Report
Posted 2 years ago
SHOCKING! My daughters prom dress arrived, late, and didn't fit. I contacted 'Cassie' using the 'chat' function and was asked to send an email to customer services, which I did. 'Wendy' then asked me to send photo's of the dress. This company is a complete SCAM and clearly never intend to give refunds. I will be taking this as far as I can as it is totally unacceptable for this company to be operating and ripping people off.
Helpful Report
Posted 2 years ago
After looking online at different dresses for my daughter's prom, trying to find a cheaper alternative to some of the pricier prom shops here in the UK, my daughter fell in love with a beautiful blue prom dress on the Stacees website. Trusting that we would have enough time to refund it if it wasn't right, we took the plunge and ordered it. Communication was great right from the beginning and we ordered it on the 18th May and it arrived exactly the day it was estimated, yesterday the 6th June. I am overwhelmed with how beautiful it is. It looked amazing in the pictures, but I didn't really expect it to be so good in person. There is a lot of material, so doesn't feel cheap. The dress is so well made and the detailing on it is beautiful. We ordered a UK size 8 and it feels as if it was made for her. I wish I had taken the offer of having the length altered as it would have been for free, as it's a little to long (she's 5ft 6in) but that's nothing that can't be sorted and it might be fine with heels. I really did not expect such a high quality dress and would have had to pay probably 3 times the amount if I'd purchased a dress from a store here. I would highly recommend if people are looking for a well made and beautiful dress to look at Stacees. The colour is exactly at it looked on the website too. I have already told a friend who is getting married to take a look at what they have because they have a lot of choice. I am extremely happy and so proud that my daughter looks amazing. And for a 16 year old girl to say "Mum, I feel so confident in it. It's my dream dress. I love it!" then it must be good! Very happy customers and I will definitely purchase again through them in the future. Thank you x
Helpful Report
Posted 2 years ago
Stacee's is rated 1.2 based on 521 reviews