Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT order from this company, if the dress doesn't look good on you, doesn't fit properly, etc., you are stuck with it. They will only refund your money if the item is defective or damaged, period, end of question. I'm out $150.00 for an ill made, ill fitting unflattering dress! Don't waste your time or your money!”

Helpful Report

Posted 5 months ago

“Zero stars should be an option. Dress I ordered looked nothing g like the website picture. After multiple emails back and forth, explaining the dress was not acceptable, and despite there policy of full refunds, they refuse to refund. DO NOT order from this company!”

Helpful Report

Posted 5 months ago

“f I could give 0 stars I would ! If I could give 0 stars I would !! I bought an off the peg dress which when arrived did not fit . They advertise easy returns within 14 days . The dress arrived on 18th may and after 21 emails back and forth and them trying everything they can to not let me return the address !! I have been offered another dress at a lesser cost and told it would be £30 to ship the dress back . I don not want another dress and nor does it say anywhere in their return policy it is £30 shipping to return !! They said if I return it they would give me 75% refund . Again nowhere on their policy does it say you only get 75% refund . They make it up as they go along ! I have provided them with pictures of the dress as requested and still they are obstructing the return and trying to get me to sell the dress on a second hand website!! Do not use this company they do not stick to their return policy and now I am stuck with a dress I do not want and have tried in vain to return !! Absolutely terrible company avoid at all costs and I wish I had read the reviews before making my purchase . I am now left penniless and unable to afford to buy another dress for my 50th birthday . I am so upset !”

Helpful Report

Posted 5 months ago

“Poor Customer service. Dress arrived later than promised and would not let me return it. Save yourself a lot of hassle and spend your money elsewhere.”

Helpful Report

Posted 5 months ago

“Buyer BEWARE! You cut dress too short all the way around. My measurements were correct and you refused to correct this or refund when I sent you proof! Had to Spend twice the price to get a new dress last min. Somewhere else! Paypal will not help either Any Money. were co”

Helpful Report

Posted 5 months ago

“DO NOT PURCHASE YOUR DRESS FROM STACCESS. THEY WILL NOT ISSUE YOU A REFUND NO MATTER WHAT IT SAYS FROM THEIR WEBSITE. THEY SAY EVERYTHING IS CUSTOM TO ORDER EVEN THOUGH THEY SAY YOU HAVE 14 DAYS TO RETURN. IT HAS BEEN A PAIN FOR ME TO RETURN A DRESS THAT DOESNT FIT ME. DO NOT PURCHASE FROM THEM.”

Helpful Report

Posted 5 months ago

“If I could give zero stars I would. As everyone else has articulated, run, run as fast as you can away from this website. IMPOSSIBLE to get a refund for a falsely advertised item. They need to go away.”

Helpful Report

Posted 5 months ago

“I would give 0 stars if I could! Ordered my daughter’s prom dress and it arrived nothing like on the photos-it was supposed to be floor length all round but arrived ridiculously short at the front and long at the back. I contacted them 3 weeks ago with no response. DO NOT BUY FROM THEM if you don’t want an upset daughter right before her prom. Shocking company”

Helpful Report

Posted 5 months ago

“Awful Awful Awful customer service! Do not buy from this brand. I bought bridesmaid dresses for my 15 and 13 year old step daughters and the dresses did not fit. We asked politely on several occasions for a refund and they would not accept. Their offer was to spend another £40 to buy two more dresses and to get rid of the current ones! Very wasteful and not what we wanted. I could not trust them to take their offer. If they had offered an exchange, I would have happily paid for the shipment to exchange fit a larger size. A brand that does not agree to a refund due to the incorrect fit, is not a brand that cares about their customers.”

Helpful Report

Posted 5 months ago

“Terrible! Do not buy from this website. I bought some bridesmaid dresses, the colour does not match the photo so I want to return and they are making it so difficult. I paid £164 and they are trying to negotiate with me how much they return, been offered £15, £30 and £40 so far. This is surely not legal? They are saying it will cost me £60 to return the dress. I was considering getting a different colour but definitely not now. Completely scam. Avoid! Especially if you’re saving for a wedding. Order number: SS0427691473”

Helpful Report

Posted 5 months ago

“Do not order from this website as they do not accept returns and the quality of the dresses is terrible!!!! They say they will custom fit them but they still don’t fit. I have been trying to place my return for weeks with no luck . How can i report them ?????”

Helpful Report

Posted 5 months ago

“DO NOT ORDER FROM HERE! Awful Customer service, and will not allow you to return items.”

Helpful Report

Posted 5 months ago

“If I could give them a negative, I would!!!! This company is the very worst!!!!! I am reporting them to the Better Business Bureau and disputing it with my credit card company because they do not honor their return policy no matter what you do!!! STAY AWAY!!!!!”

Helpful Report

Posted 5 months ago

“Horrible horrible. The dress was ok but not like the picture and I’ve been trying to return for over 2 months. They won’t give an address and then have offered me 10%, 30% and now 70% back with a ton of conditions. I have yet to get the address and I’m so unhappy! How can we report them?!?”

Helpful Report

Posted 5 months ago

“I agree with everyone else. Do not order from this company. I was told i could return if there was problems but they are telling me I cannot return the dress. I have also been charged for a dress I cancelled with them in the beginning and didn't receive. When I contacted Stacees they told me i had to contact 'after sales' but they do not have their contact details...? What a SCAM. Do not order!!”

Helpful Report

Posted 5 months ago

“DO NOT ORDER from this company. Their return policy is a nightmare, still trying to return a dress for over 1 month. Offered less than 50% of the value. Customer service is ridiculous.”

Helpful Report

Posted 5 months ago

“Will never buy from them again. Paid for custom sizing, and asked for extra length. It came 4 inches from touching the ground. After two months of back and forth, them lying, photo proof, etc I was only given a third of my money back.”

Helpful Report

Posted 5 months ago

“Paid $174 for a prom dress that wasn't the same design or fit when it was delivered. I followed all their return policy requests to include pictures and they offered $70 for us to keep the dress and finally offered 70% of the full amount to ship it back. Taken over a month just to get some response. Already escalated the issue with PayPal.”

Helpful Report

Posted 5 months ago

“Staaces refuse to accept returns despite their return policy. They take days to respond to any messages making the whole return process an absolute nightmare. Would not order from them again!!”

Helpful Report

Posted 5 months ago

“My daughter ordered her prom dress from Stacees. The dress took several weeks to come and did not fit her. She tried to return the dress and has gotten nothing but hassle! She cannot order a different size and have it here in time for prom. This company is refusing to take the dress back! I feel like this is a complete scam!!”

Helpful Report

Posted 5 months ago

Stacee's is rated 1.2 based on 521 reviews