Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 536 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 26th November 2024

Jamie

Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought my dress for my sons wedding from stacees and I must admit the dress is stunning and my future daughter in law has just bought her wedding dress from stacees and the attention to detail is outstanding such a beautiful dress so I've just ordered my dress for my other sons wedding from stacees I can't rate this company enough stacees is a fantastic company”

Helpful Report

Posted 7 months ago

“Absolutely horrible customer service. They keep suggesting I resell the dress to make money on it and not bothering to return it. What kind of company does that? It clearly says worry free returns on their site - and let me tell you it has been a complete hassle. I am pretty sure they have no intention of letting me return this dress and I'm sure I won't see the money back. They should be closed down - what a joke. It's been 3 months and we have gone back and forth with messages - they are at a point where they are willing to give me $50 back. unacceptable.”

Helpful Report

Posted 7 months ago

“What a nightmare do not order from them!!! Ordered a dress for a wedding. It looks nothing like the dress in the picture on their website. The color was wrong and the material looks and feels like a curtain from the 70s. I’m been trying to return it and get a refund and they’ve been giving me the runaround for 2 weeks now and telling me to keep the dress and try to resell it. Who does that?”

Stacee's 1 star review on 12th June 2024

Helpful Report

Posted 7 months ago

“I wish I could give zero stars. Bought a dress and it looks nothing like the picture! It’s also too small even though I measured myself. I’m trying to return but they are dodging me. I spent a lot of money on this dress! They are horrible and a scam. Do not buy from this company. Biggest regret ever!”

Helpful Report

Posted 7 months ago

“Do NOT purchase from this store! The dress I needed for a wedding was completely different than what they showed on their website in both material and color. I needed a gold dress and received an oversized bright yellow dress for $156. I contacted Stacees about my issue and uploaded pictures. They responded once telling me to keep the dress and pay $50. I did not want the item, just to simply return and receive a refund as stated on their website. They fail to add on their site that these "hassle free returns" actually mean you shipping the dress internationally to China. International shipping from the US to China is outrageous. Almost the cost of the dress at $121 with DHL. Its been a month and im still disputing the charge with Paypal. I never leave bad reviews but maybe this will save someone the headache and hassle! Worst experience and no accountability by the company for advertising completely different products. Purchase at your own risk.”

Helpful Report

Posted 7 months ago

“Terrible return policy. I’m stuck with a dress that does not fit. I called to return within 30 days.”

Helpful Report

Posted 7 months ago

“DO NOT ORDER! It’s a SCAM SITE!! They dragged me along for months, not wanting to return my dress or exchange it or get my money back after months and months of communication they deleted all of our communication and ghosted us.”

Helpful Report

Posted 7 months ago

“**DO NOT BUY FROM THIS COMPANY** They do not honor their return policy and make all kinds of excuses for not providing a return label. This is a horrible company!! Please buy your dress somewhere else!”

Helpful Report

Posted 7 months ago

“If I could give this a negative 20 stars I would. My dress has snags all over it and they offered me $30 or to pay for dry cleaning! I paid $220 for a dress I can’t wear! I should have believed the reviews!”

Helpful Report

Posted 7 months ago

“Nightmare of a company for customer service and returns. Ordered 2 bridesmaids dresses, colour and style not as appears on website. Wanted to return both and they just keep offering me to pay another 90 and then 80 to have new dresses in different sizes made. They just tell you to sell the dresses and returning is expensive! Numerous times I've told them I just want a refund and now they have stopped responding. Reluctant to give me the return policy. Going to try claim back off credit card as luckily paid on that and I am using resolver to try and help me make a complaint and get my money back or at least some...it's principle. Run a mile from this shambles of a company!”

Helpful Report

Posted 7 months ago

“Do NOT order from this company, if the dress doesn't look good on you, doesn't fit properly, etc., you are stuck with it. They will only refund your money if the item is defective or damaged, period, end of question. I'm out $150.00 for an ill made, ill fitting unflattering dress! Don't waste your time or your money!”

Helpful Report

Posted 7 months ago

“Zero stars should be an option. Dress I ordered looked nothing g like the website picture. After multiple emails back and forth, explaining the dress was not acceptable, and despite there policy of full refunds, they refuse to refund. DO NOT order from this company!”

Helpful Report

Posted 7 months ago

“f I could give 0 stars I would ! If I could give 0 stars I would !! I bought an off the peg dress which when arrived did not fit . They advertise easy returns within 14 days . The dress arrived on 18th may and after 21 emails back and forth and them trying everything they can to not let me return the address !! I have been offered another dress at a lesser cost and told it would be £30 to ship the dress back . I don not want another dress and nor does it say anywhere in their return policy it is £30 shipping to return !! They said if I return it they would give me 75% refund . Again nowhere on their policy does it say you only get 75% refund . They make it up as they go along ! I have provided them with pictures of the dress as requested and still they are obstructing the return and trying to get me to sell the dress on a second hand website!! Do not use this company they do not stick to their return policy and now I am stuck with a dress I do not want and have tried in vain to return !! Absolutely terrible company avoid at all costs and I wish I had read the reviews before making my purchase . I am now left penniless and unable to afford to buy another dress for my 50th birthday . I am so upset !”

Helpful Report

Posted 7 months ago

“Poor Customer service. Dress arrived later than promised and would not let me return it. Save yourself a lot of hassle and spend your money elsewhere.”

Helpful Report

Posted 7 months ago

“Buyer BEWARE! You cut dress too short all the way around. My measurements were correct and you refused to correct this or refund when I sent you proof! Had to Spend twice the price to get a new dress last min. Somewhere else! Paypal will not help either Any Money. were co”

Helpful Report

Posted 7 months ago

“DO NOT PURCHASE YOUR DRESS FROM STACCESS. THEY WILL NOT ISSUE YOU A REFUND NO MATTER WHAT IT SAYS FROM THEIR WEBSITE. THEY SAY EVERYTHING IS CUSTOM TO ORDER EVEN THOUGH THEY SAY YOU HAVE 14 DAYS TO RETURN. IT HAS BEEN A PAIN FOR ME TO RETURN A DRESS THAT DOESNT FIT ME. DO NOT PURCHASE FROM THEM.”

Helpful Report

Posted 7 months ago

“If I could give zero stars I would. As everyone else has articulated, run, run as fast as you can away from this website. IMPOSSIBLE to get a refund for a falsely advertised item. They need to go away.”

Helpful Report

Posted 7 months ago

“I would give 0 stars if I could! Ordered my daughter’s prom dress and it arrived nothing like on the photos-it was supposed to be floor length all round but arrived ridiculously short at the front and long at the back. I contacted them 3 weeks ago with no response. DO NOT BUY FROM THEM if you don’t want an upset daughter right before her prom. Shocking company”

Helpful Report

Posted 7 months ago

“Awful Awful Awful customer service! Do not buy from this brand. I bought bridesmaid dresses for my 15 and 13 year old step daughters and the dresses did not fit. We asked politely on several occasions for a refund and they would not accept. Their offer was to spend another £40 to buy two more dresses and to get rid of the current ones! Very wasteful and not what we wanted. I could not trust them to take their offer. If they had offered an exchange, I would have happily paid for the shipment to exchange fit a larger size. A brand that does not agree to a refund due to the incorrect fit, is not a brand that cares about their customers.”

Helpful Report

Posted 7 months ago

“Terrible! Do not buy from this website. I bought some bridesmaid dresses, the colour does not match the photo so I want to return and they are making it so difficult. I paid £164 and they are trying to negotiate with me how much they return, been offered £15, £30 and £40 so far. This is surely not legal? They are saying it will cost me £60 to return the dress. I was considering getting a different colour but definitely not now. Completely scam. Avoid! Especially if you’re saving for a wedding. Order number: SS0427691473”

Helpful Report

Posted 7 months ago

Stacee's is rated 1.2 based on 536 reviews