Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor service they ignore email they have taking £135 off me and will not refund even tho i cancelled my order the the second day.”

Helpful Report

Posted 4 months ago

“"Worry-free return" ha, my ***. They kept trying to negotiate the value of the dress as opposed to returning it and giving me my money back. Not worth the hassle.”

Helpful Report

Posted 4 months ago

“Just like all of the other negative reviews, they will not give me a full refund. They want pictures of the dress on you before they even entertain giving you any money back. The dress was horribly drapey and awful looking. They do not follow their own return policy and deserve to have a major lawsuit against them for scamming tons of people.”

Helpful Report

Posted 4 months ago

“I absolutely can not describe how terrible this company is and how much you should avoid them. They are extremely fraudulent and I'm not sure how they are still able to operate as a legitimate business.”

Helpful Report

Posted 4 months ago

“THEY DESERVE NO STAR JUST A HUGE LOCK TO SHUT THIER STORE CHEATS CHEATS BOUGHT THREE DRESSES DIDNT FIT CONTACTED WITHIN 2 hours of receiving them and they made every excuse on the planet to send return label and MONEY IS STUCK DON T BUY ANYTHING FROM THEM BOYCOTT THEM .. Thiefs cheats useless 👎🏼 👎🏼”

Helpful Report

Posted 4 months ago

“CON MERCHANTS. Disgusted with this site. Refused to refund despite contacting same day dress was received.”

Helpful Report

Posted 4 months ago

“This is the worst company I’ve ever had to deal with. I bought my wedding dress from here and they still haven’t delivered it after two months. They made me have to buy one last minute 1 day before my wedding. I was messaging them a week prior and they promised they would get it delivered before my wedding. 2 months later still haven’t received a refund or the dress. This company is a SCAM”

Helpful Report

Posted 4 months ago

“I wish I would’ve found this website with these reviews before I ordered. Every single review is exactly what happened to me.. they refuse to give you a refund. I needed a bridesmaid dress and wanted to order a couple different styles because I know each style will fit me differently based on my body shape. I confirmed with Stacees BEFORE placing my order that I could return as long as it was the original item and had the original tags on it. Once I placed the order (mind you, it was US sizes, not custom), I received an email confirming I didn’t need custom sizing. In my response I confirmed again, that I would be able to return the dresses if they didn’t fit. Out of the 3 dresses, only one fit. They told me to send in pics, I did. They then offered me $20 per dress and that I could resell them on my own. They also made the smart comment how one dress “looked very beautiful” on me when there was definitely an emoji on the picture to cover what the dress DIDN'T COVER. After days of going back and forth with them, they were extremely unprofessional and still refused to give me a refund. I disputed it with my bank. RUN AWAY FROM THIS WEBSITE AS FAST AS YOU CAN!!!!”

Helpful Report

Posted 4 months ago

“They say they make the dress for you but they do not make it well-known that you cannot return it unless you send a picture of your body with the dress and that they say the dress doesn’t fit you or fit you. In other words you’re out a couple hundred dollars, they think it looks fine on you. Horrible customer service and I would never deal with this again. I am not a small woman, but I’m not obese and I wear a size 16 dresses. Never had a problem but they put stays and fake bras in their dresses. And expect it to fit every woman who happens wear a 16 the same way.”

Helpful Report

Posted 4 months ago

“What horrible customer service. They claim to accept returns on non-customized dresses, but they keep a large percentage and make it extremely difficult to return with no label or instructions provided. The dress was not the material promised and not what the picture looked like. I tried for weeks for return it and the most I received was $40 back for a $100 cheap dress that I’m now stuck with. Will never buy from them again.”

Helpful Report

Posted 4 months ago

“Scam. Dishonest. Impossible to deal with. I've been conned out of £150- dresses are unwearable not true to size. Even got 2 as was told I could return one. Neither fitted.”

Helpful Report

Posted 4 months ago

“Scammers won’t let you return dress as they say was made to measure rubbish Quality of the dress is disgraceful material very cheap do not buy from them. As you won’t get a refund.”

Helpful Report

Posted 4 months ago

“If I could give negative stars I would. The dress did not fit to my liking. They are refusing to take my unworn dress back and are trying to offer me a partial refund. Do not ever buy from this site. I was receiving reply’s until I asked to speak to a supervisor. Now I am not receiving any kind of response.”

Helpful Report

Posted 4 months ago

“Dress didn't fit they refuse to give me a refund but wanted me to purchase another dress don't waste your money this is a scam”

Helpful Report

Posted 4 months ago

“The sizing isn’t correct. Returns are impossible. Two dresses ordered over $200.and both didn’t fit, they try to negotiate on returning and use the excuse, it’s costly for me to return so we can make you another dress if you send us $70. Dresses were over $200.”

Helpful Report

Posted 4 months ago

“They are a rubbish and dishonest company noone should but from. Scammers and avoid at all cost. Promise return and reimbursement but at every turn so not help AT ALL. I bought a dress for my daughter's prom and it came incomplete and not from the so called measurements I sent them which were 100% correct.”

Stacee's 1 star review on 24th June 2024

Helpful Report

Posted 5 months ago

“DO NOT ORDER! This people's are scammers. They have a refund policy that seems so easy to return with a refund but it is all a scam! It has already been over a month that they have been screwing around on my return request and twisting around the issues so they have an excuse not to refund my money. My story is very simple, the dress doesn't fit and looks like it was made out of satin drapery. I ordered a standard size but they are now trying to tell me they had customized for me. It is BS if it was customized the dress should at least fit.”

Helpful Report

Posted 5 months ago

“Refused to give me a refund and return label. The dress I received was so bad at the bottom. So I had to reorder a new dress. When I did send emails back and forth I either got no replay or an email saying no return policy or refund on any items”

Helpful Report

Posted 5 months ago

“THIS IS THE BIGGEST SCAM OF A COMPANY I HAVE EVER SEEN. Despite stating they provide full refunds, they refuse to give me my money back, I have shown photos, I have asked for shipping label, and they KEEP not giving me a full refund which I am qualified for. This company is disgusting in the way they conduct business, I have lost hundreds of dollars bc they will not do what their websites PROMISES they will do. This company is so bad I hope it goes bankrupt as it is a horrible, horrible company. I am now stuck with a couple dresses, never worn, tried on once, tags attached, and they keep offering me $30 refund despite me qualifying for an entire refund. DO NOT BUY HERE. I HOPE THIS COMPANY GOES BANKRUPT SO MORE PEOPLE WONT HAVE TO DEAL WITH THEM EVER AGAIN.”

Helpful Report

Posted 5 months ago

“AWFUL COMPANY. They have a return policy on their website, but scam you. They do not take any returns!”

Helpful Report

Posted 5 months ago

Stacee's is rated 1.2 based on 521 reviews