Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam run do not order. Cheaply made not Taylor made false advertising, does not let you return. Do not order.”

Helpful Report

Posted 1 month ago

“They sent me a dress that looked nothing like the online picture. Dress was made wrong and didn’t fit. There online policy says they issue full returns but I have been fighting with customer service the last 4 days asking for a return label or address to get my refund. Their website is false advertising and they scam you out your money. Still waiting on my refund!!!”

Helpful Report

Posted 1 month ago

“O STARS! My daughter ordered a dress, it was too big. We submitted a ticket for a refund before the 14th day. Haven't heard back from them. It's been 3 weeks! This company STOLE over $100.00 from me! DO NOT BUY FROM STACEES!”

Helpful Report

Posted 1 month ago

“Poor quality made in China clothing , they do not accept returns unless you are willing to pay shipping, complete scam”

Helpful Report

Posted 1 month ago

“I would give 0 stars if I could. They do not stand by their return policy even when the dress is defective. They DO NOT accept returns, and will only offer you a partial credit and YOU must pay the return fees.”

Helpful Report

Posted 1 month ago

“The custom-made dress we ordered cost us $80.00 to have altered. The only part of the dress we did not have altered was the top and it fell a part in the middle of the Homecoming dance leaving my teenage daughter exposed in the middle of the gym. Now they are refusing to give us our money back.”

Helpful Report

Posted 1 month ago

“Worst company ever! They claim you can return a dress but then they won’t. Don’t waste your money. I’d give them no stars if possible.”

Helpful Report

Posted 1 month ago

“DO NOT USE. Awful cheap dress that looks like children have made it. They say they offer returns but they do not. They will offer you £15 and tell you to sell it on yourself lol. They barely speak English or have robots doing their email. I have out their emails below so you can see. Do not use them!! Thanks for your reply and sorry for long time waiting. We can understand you well, we usually collect a part of shipping fee when the customer ordering. That's say, the actual shipping fee is higher than the fee you paid. The dress will be returned to our processing centre for inspection and cleaning and it may take up to 1 month for us to process your refund. Considering the extra time and expense to return, I have applied our manager to reimburse you £15 and you can resell the dress locally, what do you think? Of course, this is just our suggestion. If you insist on returning, please let us know. Not a real company and just a big scam , dont use”

Helpful Report

Posted 1 month ago

“I have been trying to return 3 dressess that do not fit since september no bloody luck in getting a returns label .IT'S A JOKE ... DO NOT ORDER FROM HERE.”

Helpful Report

Posted 1 month ago

“ZERO STARS! DO NOT BUY! I sure wish I had read all of these reviews before purchasing dresses from this scam company. They are nothing but blatant liars!! RUN RUN RUN far away from this company and do not get scammed like the rest of us. My story is the same as everyone else's so I won't bother blabbing on but they will not accept returns even in accordance with their so-called return "policy". Which is NO policy. PS they are in CHINA. Not UK.”

Helpful Report

Posted 1 month ago

“They do not honor their return policy clearly stated on their website. Gave me a run around for over a week - offering $65 for a dress that altogether cost $169. Absolutely miserable customer service; even stated i would buy another dress once i could return this unwearable one. Nope, nothing.”

Helpful Report

Posted 1 month ago

“DO NOT BUY FROM STACEES!!! The dress arrive deformed, but the company refused to approve a return. They offered less than 30% in a “credit” and claimed the extra costs associated with shipping and scrapping the material would exceed the return amount. The return policy online clearly states they offer a full refund (including shipping), but that’s not true.”

Helpful Report

Posted 1 month ago

“Would not recommend. DO NOT waste your money on this site. They do not stick by their returns policy. I recently purchased 4 dresses (over £400) - two which were unsuitable and damaged. They refused to refund me (even though I had written conformation that if they dresses where unsatisfactory I could return and get a refund or at least an exchange). I was left with numerous emails back and forth repeating everything over and over. They will suggest a pathetic £20 compensation stating 'stating they don't want to waste my time or energy' - I've clearly wasted my money too. Absolutely ridiculous!! DO NOT BUY.”

Helpful Report

Posted 1 month ago

“SCAM ARTISTS - NEVER BUY FROM THIS COMPANY.”

Helpful Report

Posted 2 months ago

“If 0 stars were an option I would select that one. I ordered a dress for my daughter. It arrived late and I contacted them the day I got it to start a return and was basically told too bad. I would not buy anything from this company.”

Helpful Report

Posted 2 months ago

“Looking to buy a homecoming dress? Don’t buy from Stacee’s! I ordered a dress in a size 4 because that size seemed closest to my daughter’s measurements. In response my order, Stacee’s emailed me, asking for her specific measurements. I provided them, saying I realized they didn’t quite match up with the size 4 measurements but it was the size that most closely matched her measurements. They replied, saying they’d make the dress according to the measurements. I asked, “Does that mean we won’t be able to return it, if needed?” and they replied with, “Custom and standard size, no matter which you choose, when you receive the dresses, if you have any problems with your dress, you can contact us for return and refund.” Based on that information, I told them to go ahead and make the dress according the measurements. When the dress arrived, it did not fit; the bust was way too large. Therefore, I requested a return, letting them know I knew it was a custom dress but was told I’d be able to return it whether it was custom or standard - and provided a screenshot of that email. Despite this fact, today I received an email that said I can’t return a custom dress. 😡 Needless to say, I will never order from Stacee’s again, and I’ll tell everyone I know to steer clear of a company that lies to its potential customers in order to get their business.”

Helpful Report

Posted 2 months ago

“Attempted to return a dress that was supposed to be satin and it wasn’t. Looked nothing like the picture on the model. Didn’t realize this company was not in the United States. Would not allow me to return the dress for a full refund. Recommended me keeping the dress and accepting a 30.00 credit. I ended up donating the dress to a good cause. I highly don’t recommend this website.”

Helpful Report

Posted 2 months ago

“Scammers ask to send measurements then claims dress is “custom” and can’t return.”

Helpful Report

Posted 2 months ago

“UNBELIEVABLY poor customer service. I spent $184 on a custom dress with a nonfunctional zipper. It does not zip down. It does not zip up. I reported the problem the same day that the dress finally arrived in the mail. At first, they offered me a 15% discount on my next purchase -- I was like, are you kidding me, what about THIS purchase? What about this stuck zipper? Why would I order a second time from a company that ships defective merchandise? They made me jump through hoops for 10 days with no resolution. I sent a dozen emails and followed all of their stupid instructions ... for instance, make a video of the zipper NOT working and send it to their customer service team. I wasted my time trying to comply with their demands. Turns out their portal does not even support videos! Submitting a video to Stacees isn't even technologically possible. I now know that they were just buying time in an attempt to make me so frustrated that I go away. They have the audacity to email me a still photo of what may or may not have been my dress on a dress form, saying that the zipper is clearly working as evidenced from the photo. LOL, WHAT? And good luck communicating with them since they're located in Hong Kong and barely speak English. They sign their emails with fake American names. These people are deceitful and underhanded. And now I have to run around at the last minute trying to find a seamstress to replace the zipper. Avoid this scam operation at all costs. They ought to be ashamed of themselves.”

Helpful Report

Posted 2 months ago

“DO NOT BUY FROM STACEES. Sent us a dress 6 inches too small and refuse to give a refund. Told us to resell the dress to get some of our money back since their mistake would cost them too much money to fix. Totally scammed us out of $123. Just. the. worst.”

Helpful Report

Posted 2 months ago

Stacee's is rated 1.2 based on 521 reviews