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Stacee's Reviews

1.2 Rating 536 Reviews
5 %
of reviewers recommend Stacee's
1.2
Based on 536 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 49%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Stacee's 1 star review on 26th November 2024
Jamie
Stacee's 1 star review on 26th November 2024
Jamie
Stacee's 1 star review on 7th November 2024
DYLAN
Stacee's 1 star review on 22nd October 2024
Maggie
Stacee's 1 star review on 22nd October 2024
Maggie
Stacee's 1 star review on 22nd October 2024
Maggie
Stacee's 1 star review on 16th October 2024
Jeanne
121
Anonymous
Anonymous  // 01/01/2019
Do not buy from this website. SCAM
Helpful Report
Posted 2 months ago
Please do not use them
Helpful Report
Posted 2 months ago
Do NOT purchase from this company. Lie lie lie. They will NOT provide refunds and do not honor their return policy. For a $100 dress they told me they would give me $15 and I could sell it. I followed the notification guidelines and had to continuously follow up.
Helpful Report
Posted 2 months ago
Very horrible customer service! They sent me the dress late and they refuse to let me return it! I told them to cancel sending it and they still did. They offered to refund me $20 and told me to sell it!!! This is the worst website ever. RUN!!!!!!
Helpful Report
Posted 2 months ago
The company ships you a knock off product. Arrives damaged and refused to take it back. DO NOT BUY.
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Posted 2 months ago
Please read reviews this company is really bad and I am turning them into the better business bureau. They won’t do a return. Please please don’t buy from them it is not worth it.
Helpful Report
Posted 2 months ago
Please Buyer Beware! Dress did not come as expected or looked and didn't fit and then they argued and fought extensively to not return. Offered and did everything to avoid a return. Completely unrealistic in this day and age with other vendors out there. Life is too short then to deal with someone like this - please Buyer Beware!!!!
Helpful Report
Posted 2 months ago
Bought two dresses and both came faulty in several places, one of them was not possible to use at all. Both dresses came from China (seller not advertised dropshipping), creased, squished in small packaging. I tried to return them as website stated returns are possible, seller didn't want to accept returns but after probably 15-20 emails they agreed to accept return. I posted dresses back to China, which cost a lot so now I don't have money or dresses, they still didn't refund any money. Beware, they are scammers, they are breaking law, I am going to complain to trading standards I am not going to leave it.
Helpful Report
Posted 2 months ago
My daughter bought a dress for homecoming when she tried it on it looked like a box, did not fit at all, I opened a ticket for a return per their policy, I sent pics of dress with tags on it per their request and was told they will offer me a $25 credit to keep the dress, I asked several times for a return address and that I would pay for shipping for a 100% refund and I was then told to try to sell the dress myself on an aftermarket site. Asked again for address to return and was ignored. Do not buy anything from this site!!!!!! Beware
Helpful Report
Posted 2 months ago
This company is a scam! Do NOT buy from them. They do NOT accept returns even though they say they do.
Helpful Report
Posted 2 months ago
Scam run do not order. Cheaply made not Taylor made false advertising, does not let you return. Do not order.
Helpful Report
Posted 2 months ago
They sent me a dress that looked nothing like the online picture. Dress was made wrong and didn’t fit. There online policy says they issue full returns but I have been fighting with customer service the last 4 days asking for a return label or address to get my refund. Their website is false advertising and they scam you out your money. Still waiting on my refund!!!
Stacee's 1 star review on 22nd October 2024 Stacee's 1 star review on 22nd October 2024 Stacee's 1 star review on 22nd October 2024
Helpful Report
Posted 2 months ago
O STARS! My daughter ordered a dress, it was too big. We submitted a ticket for a refund before the 14th day. Haven't heard back from them. It's been 3 weeks! This company STOLE over $100.00 from me! DO NOT BUY FROM STACEES!
Helpful Report
Posted 2 months ago
Poor quality made in China clothing , they do not accept returns unless you are willing to pay shipping, complete scam
Helpful Report
Posted 2 months ago
I would give 0 stars if I could. They do not stand by their return policy even when the dress is defective. They DO NOT accept returns, and will only offer you a partial credit and YOU must pay the return fees.
Helpful Report
Posted 2 months ago
The custom-made dress we ordered cost us $80.00 to have altered. The only part of the dress we did not have altered was the top and it fell a part in the middle of the Homecoming dance leaving my teenage daughter exposed in the middle of the gym. Now they are refusing to give us our money back.
Stacee's 1 star review on 16th October 2024 Stacee's 1 star review on 16th October 2024
Helpful Report
Posted 2 months ago
Worst company ever! They claim you can return a dress but then they won’t. Don’t waste your money. I’d give them no stars if possible.
Helpful Report
Posted 2 months ago
DO NOT USE. Awful cheap dress that looks like children have made it. They say they offer returns but they do not. They will offer you £15 and tell you to sell it on yourself lol. They barely speak English or have robots doing their email. I have out their emails below so you can see. Do not use them!! Thanks for your reply and sorry for long time waiting. We can understand you well, we usually collect a part of shipping fee when the customer ordering. That's say, the actual shipping fee is higher than the fee you paid. The dress will be returned to our processing centre for inspection and cleaning and it may take up to 1 month for us to process your refund. Considering the extra time and expense to return, I have applied our manager to reimburse you £15 and you can resell the dress locally, what do you think? Of course, this is just our suggestion. If you insist on returning, please let us know. Not a real company and just a big scam , dont use
Helpful Report
Posted 3 months ago
I have been trying to return 3 dressess that do not fit since september no bloody luck in getting a returns label .IT'S A JOKE ... DO NOT ORDER FROM HERE.
Helpful Report
Posted 3 months ago
ZERO STARS! DO NOT BUY! I sure wish I had read all of these reviews before purchasing dresses from this scam company. They are nothing but blatant liars!! RUN RUN RUN far away from this company and do not get scammed like the rest of us. My story is the same as everyone else's so I won't bother blabbing on but they will not accept returns even in accordance with their so-called return "policy". Which is NO policy. PS they are in CHINA. Not UK.
Helpful Report
Posted 3 months ago
Stacee's is rated 1.2 based on 536 reviews