Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 536 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 26th November 2024

Jamie

Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have tried numerous times to contact.. no response.. easy to order .. impossible to return..NEVER order from them!”

Helpful Report

Posted 1 year ago

“Wedding dress arrived after wedding, have tried to return as it was a standard size but have had no replies as to how to return, terrible customer service & apparently NO REFUNDS !!! Do not order from this company !”

Helpful Report

Posted 1 year ago

“Absolutely terrible experience! Their refunds and returns are non-existent. This is a fraudulent company, do not purchase from them!”

Helpful Report

Posted 1 year ago

“Do not order from this company! I wish I had read the reviews before I did. I ordered a dress for my son's wedding. It was too big so I started the return that same day because of their strict 14 day return policy. They purposely don't respond quickly to drag out the 14 days. When I did finally get a response they told me it was a custom dress which it was not, and I could not return it. Do not order from them@!”

Helpful Report

Posted 1 year ago

“Please don’t order from them, it’s a scam you will not get what you ordered it can not be returned they shut the live chat off as soon as your product is delivered bc of the volume of unsatisfied customers. I have a ripped dress which is the only wait they take a damn return and still I can’t get them to answer. It’s a scams your better off calling your bank telling them it’s fraudulent chargers then ever getting them to do the right thing”

Helpful Report

Posted 1 year ago

“Wow I.dont even know where to start. I'm warning anyone who orders from here who needs to return or refund , you might aswell have burnt the money as you ain't never gonna see it back from this shambles of a company!”

Helpful Report

Posted 1 year ago

“Do not order anything from them. The sizes run small and they do want to give a refund. I have not received a refund. The customer service is useless.”

Helpful Report

Posted 1 year ago

“Buyer beware Dresses are not the correct size or cut for standard Uk Sizing Received stock item dress does not fit die to the above therefore it does class as faulty as the sizes are not relevant to what you are buying Informed them within 24 hours of receiving messaged them now every day for the last week via the tickets service some days twice no response raised a case with PayPal BUYER BEWARE I would like to vote 0 stars out of pocket and no dress this is no way to run a business”

Helpful Report

Posted 1 year ago

“Please let me start by explaining my first order was dumped on my doorstep in a residential area. I contact Stacees who fobbed me off with offering me £30. I did however accept as I thought £30 was better than nothing and it was clear I was never going to get anything more, due to delivering a sob story about materials and running a business isn’t easy. I then placed a second order of the same dress as I needed this for my best friends wedding. However they paused the dress from being shipped. When I contacted them and explained the time had passed and I no longer needed the dress. I was offered a full refund, as I hadn’t received the second dress. Prior to this I had left a review about this company and suggested no one use them. They emailed me asking me to take down my negative review and they will refund me in full on the orders. Since the 17th May I have been chasing this refund daily as I’m over £200 out of pocket. I done as they asked and removed my review however they then stopped replying to any of my messages. I did not receive a refund. I have communicated with them explaining I will share my experience everywhere I can. On here, TikTok, Twitter, Snapchat, Facebook, their site and this site and any other means of social media where I can raise my awareness about thieving companies. This company should not be able to trade in the Uk and to protect other UK residents I will be going to trading standards and will have to apply to a small claims court for my loss. I will not stop leaving reviews until my money is back. I stuck to their deal the first time and removed my review in order to get my money back. That didn’t happen, so now on my terms no bad reviews will be deleted until my money is returned.”

Helpful Report

Posted 1 year ago

“The dress is lovely but does not fit. I asked about a refund but they made me 'raise a ticket', then wanted photos, and now say it is too risky to return but will give me £20! That is 14% of what I paid. Very disappointed.”

Helpful Report

Posted 1 year ago

“Do NOT, I repeat DO NOT by from this scam if a place! They do not accept returns and the product does not look like the photo! I have tried to get my return for 4 months now and it is impossible.”

Helpful Report

Posted 1 year ago

“Beware. Absolutely no return process for any reason!!”

Helpful Report

Posted 1 year ago

“Beware. Absolutely no return process for any reason!!”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM STACEES! Scam, fraud, lying company! All their pics are stock photos! Not of the actual dresses! And they have no available phone number!! Only a WhatsApp number which is invalid!! I ordered two dresses in the same color for an event. The first was clearly a different color, it looked silver not navy and had glitter falling off constantly. And it came wadded up inside out stuffed in a shipping bag! The second was the right color but was damaged. It had all the sequins and beads off one whole side. You could see beads and sequins all inside the bag! Their policy says satisfaction guaranteed and they will refund fully including shipping for color deviation or damage. I have communicated multiple times daily for over three weeks! You only get a response in the middle of the night! (Which I had a chat rep finally tell me it’s because they are not in UK as stated but all employees are in HONG KONG!! Then all they will ever say is the would give me 30% refund and keep the dresses because they would not likely arrive if I return them!! And IF I chose to return they would give me 70% minus the shipping of the dress once and IF they receive it!! They are a fraudulent company for sure!!”

Helpful Report

Posted 1 year ago

“Never never buy from this company. We purchased a dress from this company and figured that it is too complicated for the size and my daughter emailed on the same day to cancel the order. I had to contact them several times to get the partial refund. I don’t care whether their dress is good or not, if they cannot run the company with honesty, they shouldn’t sell.”

Helpful Report

Posted 1 year ago

“My daughter ordered a prom dress from Stacees. Unfortunately, the quality was poor and it did not fit. Stacees does not offer refunds or accept returns. The solution that is offered is to order an additional dress for an additional charge. Horrible customer service and poor merchandise quality. If you have any issues or problems you will be unable to return your dress or get your money back.”

Helpful Report

Posted 1 year ago

“I purchased two dresses and paid extra to have them delivered by a certain date for prom, they arrived SIX days after promised date. I had to purchase otber dresses for the event. Upon initial contact I was told to contact them when the dresses arrived and a full refund and return would be initiated, 8 emails later and they are still refusing to refund and return and are now saying they want to charge ME $50 a dress to return for return shipping. Purchase locally and from the US, this company is out of China and does not care about customer service!”

Stacee's 1 star review on 30th April 2023

Helpful Report

Posted 1 year ago

“Do not order from this company! It’s a scam! I attempted to contact them less than 24 hours after ordering and received zero response. I made a second attempt and again received zero response. Third attempt and they said it was too late to cancel because it was past 24 hours. They have horrible disrespectful customer service and refused to cancel the order. Refused a refund. I will be filling a fraudulent claim with my bank.”

Helpful Report

Posted 1 year ago

“Don't be fooled by their return policy. They will not provide a return address. They will not accept returns. The only way to contact them is through their online ticket systme and their website chat. After going back and forth many times they offered me 50% of my money back and then they suggested "sell the dress for extra income".”

Helpful Report

Posted 1 year ago

“The dress looked nothing like the picture of the dress we thought we were getting. The applique looked as if it was just cut and stitched with overflow material stitched on as well... The dress wasn't long enough in the front even though I measured exactly as they requested. The lining is hanging from the bottom. It looked cheap and rushed.”

Stacee's 1 star review on 21st April 2023

Helpful Report

Posted 1 year ago

Stacee's is rated 1.2 based on 536 reviews