Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT, I repeat DO NOT by from this scam if a place! They do not accept returns and the product does not look like the photo! I have tried to get my return for 4 months now and it is impossible.”

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Posted 1 year ago

“Beware. Absolutely no return process for any reason!!”

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Posted 1 year ago

“Beware. Absolutely no return process for any reason!!”

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Posted 1 year ago

“DO NOT BUY FROM STACEES! Scam, fraud, lying company! All their pics are stock photos! Not of the actual dresses! And they have no available phone number!! Only a WhatsApp number which is invalid!! I ordered two dresses in the same color for an event. The first was clearly a different color, it looked silver not navy and had glitter falling off constantly. And it came wadded up inside out stuffed in a shipping bag! The second was the right color but was damaged. It had all the sequins and beads off one whole side. You could see beads and sequins all inside the bag! Their policy says satisfaction guaranteed and they will refund fully including shipping for color deviation or damage. I have communicated multiple times daily for over three weeks! You only get a response in the middle of the night! (Which I had a chat rep finally tell me it’s because they are not in UK as stated but all employees are in HONG KONG!! Then all they will ever say is the would give me 30% refund and keep the dresses because they would not likely arrive if I return them!! And IF I chose to return they would give me 70% minus the shipping of the dress once and IF they receive it!! They are a fraudulent company for sure!!”

Helpful Report

Posted 1 year ago

“Never never buy from this company. We purchased a dress from this company and figured that it is too complicated for the size and my daughter emailed on the same day to cancel the order. I had to contact them several times to get the partial refund. I don’t care whether their dress is good or not, if they cannot run the company with honesty, they shouldn’t sell.”

Helpful Report

Posted 1 year ago

“My daughter ordered a prom dress from Stacees. Unfortunately, the quality was poor and it did not fit. Stacees does not offer refunds or accept returns. The solution that is offered is to order an additional dress for an additional charge. Horrible customer service and poor merchandise quality. If you have any issues or problems you will be unable to return your dress or get your money back.”

Helpful Report

Posted 1 year ago

“I purchased two dresses and paid extra to have them delivered by a certain date for prom, they arrived SIX days after promised date. I had to purchase otber dresses for the event. Upon initial contact I was told to contact them when the dresses arrived and a full refund and return would be initiated, 8 emails later and they are still refusing to refund and return and are now saying they want to charge ME $50 a dress to return for return shipping. Purchase locally and from the US, this company is out of China and does not care about customer service!”

Stacee's 1 star review on 30th April 2023

Helpful Report

Posted 1 year ago

“Do not order from this company! It’s a scam! I attempted to contact them less than 24 hours after ordering and received zero response. I made a second attempt and again received zero response. Third attempt and they said it was too late to cancel because it was past 24 hours. They have horrible disrespectful customer service and refused to cancel the order. Refused a refund. I will be filling a fraudulent claim with my bank.”

Helpful Report

Posted 1 year ago

“Don't be fooled by their return policy. They will not provide a return address. They will not accept returns. The only way to contact them is through their online ticket systme and their website chat. After going back and forth many times they offered me 50% of my money back and then they suggested "sell the dress for extra income".”

Helpful Report

Posted 1 year ago

“The dress looked nothing like the picture of the dress we thought we were getting. The applique looked as if it was just cut and stitched with overflow material stitched on as well... The dress wasn't long enough in the front even though I measured exactly as they requested. The lining is hanging from the bottom. It looked cheap and rushed.”

Stacee's 1 star review on 21st April 2023

Helpful Report

Posted 1 year ago

“wow. i don't even know where to start with this company. i will start by saying i have spent over £300 in total of two dresses which both were not wearable! first dress that arrived, it was damaged because of poor delivery. no notification to say of arrival and was thrown over my gate without any card to let me know etc. no emails..spent 5 days sitting there for me to chase it up to be told! after opening it, it was damp. and for obvious reasons this was not going to be my wedding dress. i also tried it on for sizing reasons to see it was tight in areas after following the measurement guide..after contacting stacees they only offered me £40 back. for a dress i ordered from them and wouldn't even fully refund me! they wouldn't even offer a return service. but, i accepted and let it slide. giving them the benefit of the doubt, (regrettable now) i ordered a new dress. this one costing £200. the new dress arrives. with good communication. handed to me directly. good start. to open it up, not fitting me at all. this time using custom sizes. however the worst part and the only part that bothers me here isnt that i knew the sizing was going to be an issue (could be altered) the dress was not even as advertised! it was absolutely horrendous. the bust area was so poor that it shown the actual pads! i had big round white circular pads over my nipple area that it completed stud out! after yet again contacting stacees, i was furious then. they 'offered' to make me a new one with lining in the bust to hide it. being nervous on timescales for my wedding date i informed them i was getting married on the 29th april. and with their 15 days duration i was concerned they wouldnt fullfill my order in time. they assured me it would be made as a VIP order and it would arrive in time. so i accepted. guess what. today is 21st. date has gone and passed. and its still in production! i ordered this on the 2nd april so not only did they not fullfill my order, i spent £300 total with this company to not wear either of their dresses! after contacting them multiple times leading up to the date. they repeatedly ignored me and then told me they wouldnt be able to issue it in time. so i told them i want a FULL refund for this. what did they answer with? 30% refund! for a mistake THEY made (twice!) i am absolutely furious with this company. they are clearly a chinese based company who rely on bad sales with a small refund offer to make up their money. do that enough they are still making a good killing! i am not the only one who has had issues with this company either, my bridesmaids both had the exact same issues with sizing and again only got a partial refund. they are scammers. i would avoid this company like the plague. i will be making sure this review goes viral on every platform service i know!”

Helpful Report

Posted 1 year ago

“Dresses did not fit, they run small! Contacted Stacee’s via chat, ticket and email. Company would not accept the returns but offered a dress for $55. Their response was for me to sell it online myself. Easy returns-what a lie!”

Helpful Report

Posted 1 year ago

“Scammers send out the wrong size dress and then blame you and won’t let you return for a refund, but they do offer to make another dress for additional cost (how nice of them, NOT) absolute scammers. Now left with a dress that doesn’t fit and would cost me the same again to have it all taken in.”

Helpful Report

Posted 1 year ago

“I have had the same problem as others have stated. The dress was nice but I’m trying to return it because it is too small. They told me they do not take returns and that they would make me another dress for $50 extra and I could resell the one I have and get some money back. So unprofessional!! I have tried contacting them three more times, sharing that on their site they do have a refund policy if you are not happy. I still have not received a response with an address as to where to send it or any information. DO NOT purchase from them!!!!”

Helpful Report

Posted 1 year ago

“As soon as we placed the order for my daughter's prom dress, we received a message from Stacee's to submit exact measurements back to them. Not only did it arrive early, but the dress is perfect; very good quality and material. I was skeptical but we couldn't be more happy. We'll need to take it in at the bottom, but that's just a given with most dresses and depending on heel height. Overall, VERY satisfied!”

Helpful Report

Posted 1 year ago

“I actually give the company ZERO starts. I don't recommend anyone to buy from them. I ordered 2 dresses (same style; different colors) for my son's wedding. Ordering a standard size - was not labeled as custom. The dresses were too large in the top and I didn't like the heaviness of the fabric. I contacted the returns dept the same day I received them to process return. I have gotten nothing but the "runaround" from Stacees; they refuse to process my returns stating the dresses were custom and since there is no damage they can't be returned and I should just "sell them or give them away". I am now out $250 and still have no dress for the wedding. Their return policy clearly states that, yes, returns if damaged, but also "if you are not happy with your purchase". I'm pretty sure because they have been slow to communicate with, I will be out of the 14 day window that allows returns and they will use that as a reason. So disappointed and very irritated. DO NOT BUY FROM STACEES!”

Helpful Report

Posted 1 year ago

“Horrible company who will not refund us and allow us to return a dress due to all dresses being custom made.”

Helpful Report

Posted 1 year ago

“Horrible dress I am getting a run around about getting a refund. Still waiting fir a return label it’s been two weeks since I created a ticket!!!”

Helpful Report

Posted 1 year ago

“I ordered a dress from Stacees. Was sent tracking details on Yodel. For 9 days now Yodel have varied information from the investigation has taken place, item is lost to other advisers saying every day it will arrive tomorrow. The parcel has not moved from depot for 9 days but sadly Stacees are refusing to recognise it is lost and are also refusing to give me a refund. Avoid this company I don't know if it is a scam sadly...”

Helpful Report

Posted 1 year ago

“Absolutely disgusting customer service I ordered a bridesmaids dress which never showed up Hermes and staccees both blaming each other said they would make and send out but the wedding had already passed I asked for a refund and was offered £25 out of £108 apparently due to postage logistics when I said this was not good enough I am now being ignored”

Helpful Report

Posted 1 year ago

Stacee's is rated 1.2 based on 521 reviews