Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 536 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 26th November 2024

Jamie

Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam. Dishonest. Impossible to deal with. I've been conned out of £150- dresses are unwearable not true to size. Even got 2 as was told I could return one. Neither fitted.”

Helpful Report

Posted 6 months ago

“Scammers won’t let you return dress as they say was made to measure rubbish Quality of the dress is disgraceful material very cheap do not buy from them. As you won’t get a refund.”

Helpful Report

Posted 6 months ago

“If I could give negative stars I would. The dress did not fit to my liking. They are refusing to take my unworn dress back and are trying to offer me a partial refund. Do not ever buy from this site. I was receiving reply’s until I asked to speak to a supervisor. Now I am not receiving any kind of response.”

Helpful Report

Posted 6 months ago

“Dress didn't fit they refuse to give me a refund but wanted me to purchase another dress don't waste your money this is a scam”

Helpful Report

Posted 6 months ago

“The sizing isn’t correct. Returns are impossible. Two dresses ordered over $200.and both didn’t fit, they try to negotiate on returning and use the excuse, it’s costly for me to return so we can make you another dress if you send us $70. Dresses were over $200.”

Helpful Report

Posted 6 months ago

“They are a rubbish and dishonest company noone should but from. Scammers and avoid at all cost. Promise return and reimbursement but at every turn so not help AT ALL. I bought a dress for my daughter's prom and it came incomplete and not from the so called measurements I sent them which were 100% correct.”

Stacee's 1 star review on 24th June 2024

Helpful Report

Posted 6 months ago

“DO NOT ORDER! This people's are scammers. They have a refund policy that seems so easy to return with a refund but it is all a scam! It has already been over a month that they have been screwing around on my return request and twisting around the issues so they have an excuse not to refund my money. My story is very simple, the dress doesn't fit and looks like it was made out of satin drapery. I ordered a standard size but they are now trying to tell me they had customized for me. It is BS if it was customized the dress should at least fit.”

Helpful Report

Posted 6 months ago

“Refused to give me a refund and return label. The dress I received was so bad at the bottom. So I had to reorder a new dress. When I did send emails back and forth I either got no replay or an email saying no return policy or refund on any items”

Helpful Report

Posted 6 months ago

“THIS IS THE BIGGEST SCAM OF A COMPANY I HAVE EVER SEEN. Despite stating they provide full refunds, they refuse to give me my money back, I have shown photos, I have asked for shipping label, and they KEEP not giving me a full refund which I am qualified for. This company is disgusting in the way they conduct business, I have lost hundreds of dollars bc they will not do what their websites PROMISES they will do. This company is so bad I hope it goes bankrupt as it is a horrible, horrible company. I am now stuck with a couple dresses, never worn, tried on once, tags attached, and they keep offering me $30 refund despite me qualifying for an entire refund. DO NOT BUY HERE. I HOPE THIS COMPANY GOES BANKRUPT SO MORE PEOPLE WONT HAVE TO DEAL WITH THEM EVER AGAIN.”

Helpful Report

Posted 6 months ago

“AWFUL COMPANY. They have a return policy on their website, but scam you. They do not take any returns!”

Helpful Report

Posted 6 months ago

“They are a bunch of scammers who do not follow their returns policy at all - DO NOT PURCHASE FROM THIS COMPANY. The dresses arrived and were the wrong colour and made of cheap nasty fabric, nothing like the website at all. They argue with me daily about my refund (which I've still not received). I've told them I'll report them to Trading Standards and they said if I still "insist on a refund" they'll give me a tiny bit back and I can keep the dresses and sell them online. As if! Nobody would want to buy this cheap tat. Honestly do yourself a favour and shop anywhere else!! They are a disgraceful bunch of scammers and someone needs to shut them down. I just read other reviews and I'm so cross with myself I didn't do that before ordering, I read their Returns Policy carefully and therefore thought I would be protected. They lie. They steal your money and they lie. STAY AWAY.”

Helpful Report

Posted 6 months ago

“Everything that all reviewers are saying is reflective of my current experience. Don’t purchase from them . Purchased prom dresses from 3 other companies that took the return and issued refund immediately. Still sending emails back and forth as they try to make offers for 70% refund amount or keep the dress with some compensation. I want a refund and they’re not giving it!”

Helpful Report

Posted 6 months ago

“This company needs to be investigated. A massive lawsuit needs to come against them. This company is nothing but a scam scam scam scam. Check the reviews before buying and not on their website on all the other websites, just google stacees.com and I am telling you everyone goes through the exact same thing which means that this company is the biggest scam and they’re very clever because they do it through weddings and Proms. If you buy a dress from this website I guarantee you there’ll be something wrong with it. I will be too small or the colours not right, or it’s just poorly constructed. When you go to try and get a refund, they will not refund you, they try everything in the book to get you to take their minuscule payment offers. I have had over 15 emails going back-and-forth with the company just trying to get a simple refund. It is a scam the biggest scam that is out there at the moment. They are going to respond to this review saying” we are so glad that we were able to resolve the problem” I want you to trust and believe that there’s been no resolve of this problem that’s what they do, They answer peoples reviews like they’ve actually sorted out the problem when they have not. This happened to so many people and I’m not going to let them get away with it. I will be sending this to every site that I know, every company that I know and every government official that I know which is plenty, Just remember guys this company is a scam scam scam and when you read this review Stacie‘s will reply acting like they’re trying to sort out the problem and actually they are not they are complete con artists do not buy from them EVER.”

Helpful Report

Posted 6 months ago

“STOP THIS COMPANY IS A FRAUD WHY IS IT STILL TRADING”

Helpful Report

Posted 6 months ago

“I paid for all 4 dresses. Only two of them arrived. I’m still missing two dresses that I paid for! They did not provide shipping tracking numbers! One of the zippers on one of the dresses didn’t even zip up all the way due to the stiffness of material and zipper was too small. I requested a refund as they did not arrive to me within the 14 day window. I did not get to try them on before that window of time. Do NOT buy from this company. It was a huuuge waste of my money.”

Helpful Report

Posted 6 months ago

“Do not order from them. I ordered three dresses which did not fit me. I responded to them within 14 days and they are stalling, stalling stalling. They are now asking me to put the dresses back on and take pictures to show how they do not fit. I have told him I have the dresses all packaged up ready to return. I just need a return shipping label. Still waiting for a response. Absolutely do not waste your time with this company.”

Helpful Report

Posted 6 months ago

“If I could give a negative stars I would. Ordered two dresses, neither dressed fit. Reached out within the 14 day return policy. I have been going back and forth with them to return the dresses, sending pictures and continually turning down the ridiculous offers they would keep sending.This started on May 12th 2024 and yesterday I finally put them in the mail, with a address they finally provided and I am hoping for a 70% refund, as promised. They are a TERRIBLE COMPANY!!! If I could warn anyone.....DO NOT ORDER FROM THIS COMPANY!!!!”

Helpful Report

Posted 6 months ago

“This is a long review but needs a read if you’re thinking of buying anything from Stacees. I wish I’d had the foresight to read these reviews before I spent £380 on two dresses. Dresses that should have fit me perfectly judging by their sizing guide, but didn’t. As detailed in other reviews, I am in the midst of ping-pong emails with Stacees, who are trying their very best to avoid me returning the items and giving me my money back. Their first email has asked for photographic evidence that the dress isn’t suitable (seriously? UK law is clear that anything bought online can be returned within the 14 day timeframe even if I simply just changed my mind and didn’t want them anymore). Second and third emails have them bartering with me to accept either a free dress or £60 in compensation. They have also said that it would be risky posting the dresses back because the postal system is so ‘unstable’. Have they heard of tracked delivery? Fourth email has them telling me that it will cost me £30-£40 return postage fees (per dress apparently!!) despite it not saying on their website that it is the buyers responsibility to pay postage for refunds. On reading the Consumer Right’s Act, this should be their cost to bare, and not mine. They have also told me it will take ‘about a month’ to return my money to me once they’ve received the goods. Try again Stacees, the law states you have 14 days for online purchases. Currently awaiting another email trying to convince me to try and sell on the dresses myself. At this point I am thinking it might be easier to just pay £70 to take them to the small claims court. Still cheaper than the postage costs if Stacees are to be believed! It appears this company is probably making quite a lot of money from cheating consumers of their rights.”

Helpful Report

Posted 6 months ago

“SCAM THEY DO NOT ISSUE REFUND NO MATTER WHAT”

Helpful Report

Posted 7 months ago

“This company is a complete sham. I ordered 3 MOB dresses. I checked their return policy and according to website - 2 weeks to get a full refund. I received dresses on 6/4/24 - went online to generate ticket (website is purposefully difficult) and they wont take it back! They have suggested i take photos of me trying on dresses and send that to them? And second offer is to give ne $20 per dress and krep thrm. I paid $611. When i replied no to each of those absurd suggestions - they ghosted me. RUN FAST and dont buy from them”

Helpful Report

Posted 7 months ago

Stacee's is rated 1.2 based on 536 reviews