Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THESE PIRATES Awful dress which arrived faulty. Stacees are refusing to refund, giving every excuse they can think of. I am now in the process of taking Stacees to small claims court. Terrible terrible company, please save yourself the upset and do not buy from them”

Helpful Report

Posted 5 years ago

“We recently ordered two bridesmaid dresses for my parent’s vow renewal. After sending over measurements, the dresses arrived and appeared to be custom fit - as neither dresses fitted! After reading some of the reviews, it appears this is standard from this company. We have made attempts to return (including sending photos as evidence that they don’t fit) only to be told that we will not be given a refund. This should be an exciting time and this is adding unnecessary stress to the planning of the event. Rest assured I will be taking this to the highest degree and would urge people to not buy from this company!!”

Helpful Report

Posted 5 years ago

“I really wish i read these reviews prior to ordering as my story reads the same. Paid for a "custom fit" dress came could fit three of me in there. Company really unhelpful, their only suggestion was to go to an alternative place for alteration, kinds of defeats the object!”

Helpful Report

Posted 5 years ago

“ordered 4 bridesmaid dresses for my upcoming wedding. None of which were perfect. A couple were too long and they had little brown/black dots on them in lines over the top body bit. But I thought no one would see them. Then the last dress was tried on and it was awful. The sides were like puckered. They didn't sit flat and had lumps coming out and the straps were longer than the rest. I have emailed stacees numerous times about it and their first response was iron it. (which considering the way they were packaged mad sense) however this did not work. So I emailed again and have had a couple of responses saying take it to your local seamstress. I have asked to speak to management but they keep ignoring that part. After looking to write a review on stacees website it seems they only publish the 5 star reviews so innocent people buying of there website are oblivious to what they could potentially end up with!! I would never recommend this website! If i could leave 0 stars I would! It's a co.uk website but they definitely aren't in the UK some of them struggle to string a sentence together”

Helpful Report

Posted 5 years ago

“All looks good, but the reality is way beyond what you envisioned.. They cleverly deceive you by asking for your measurements in a `confirmation of payment email` after you`ve paid for a regular fit, thus lulling you into a `custom size` fit contract which you have `Bob hope and no hope` of getting a refund on if it doesn't fit, because it can't be resold on.... By the looks of other reviews, even regular fits are not being refunded.. The dress itself was reasonably made, but substandard, cheap material.. The measurements l gave for my waist/hips was ok, but the bust (LOL) could fit 3 of me in it! I trusted this `rip off` company for my `Mother of the Bride` dress, now l`m left with a disgusting dress that l`d be too ashamed to show anyone, let-a-lone sell on! Leave well alone to avoid disappointment!”

Helpful Report

Posted 5 years ago

“Bad service and bad customer service DO NOT buy or order anything from this company!!! I ordered a dress 3/5/19 and i was asked to send my measurements and i did. I am a size 10 and my hip is 103cm and my bust is 34cm. The dress arrived and did not fit me at all. Luckily they have sent me a certificate of conformity which stated clearly hip 34 cm and bust 103 cm??? They mixed up the measurements and therefore the dress was to small around my hip and too big around my bust. They refused to accept responsibility of this wrong made refused refund and i was left in limbo and frustrated inpaid £155?for a dress that i wont use. Please do not fall a victim like i did and order from this unprofessional company. Never again disappointment big time 😔”

Helpful Report

Posted 5 years ago

“The dress I ordered in a size 16 wouldn’t even go over my hips. When I measured the dress it was actually a size 12. The “knee length” jacket came down to my knees. I requested a refund and address in order to return the dress. I was basically told I had measured it wrong even though I attached photos and I was told to take it to a dress maker to have it altered!! They won’t accept any responsibility or acknowledge their mistakes. DO NOT buy from this company you will only be disappointed!!!!”

Helpful Report

Posted 5 years ago

“Do not Buy anything from this company!!! service is awful they do not accept any returns whatever the problem is with the dress we had an issue with the colour & the type of Material originally ordered their final answer after 30 emails was to keep the dress as the shipping is very expensive to send back & said next time we would order they would give a discount absolute madness as if I would ever buy again off of them!! NEVER!! Also the UK contact are useless & redirect your Returns to the returns department also known as “Service” which I believe are based in Asia as their typical reply is between 2am/4am UK time. My Daughter is so distraught about all of this she does not want to go to her Prom. I have learnt a lesson never to buy off of Stacees. Co .Uk ever again & I will spread the word to everyone !!!!!”

Helpful Report

Posted 5 years ago

“I ordered 2 dresses to try, reading that they accepted returns, once ordered they sent me an email stating that they would advise I only order 1. As I did not know which style would suit I cancelled both dresses (within 24 hours) and they only refunded me 90% of what I paid! This is disgusting and I would recommend that anyone contemplating ordering from them think and read small print before they do.”

Helpful Report

Posted 5 years ago

“Avoid avoid avoid con artists based in Singapore don’t give refunds for any reason they should not be allowed to trade”

Helpful Report

Posted 5 years ago

“Shocking customer service don’t give refunds dress was cheap and didn’t fit properly it just wasn’t cut right Avoid do not buy from this company”

Helpful Report

Posted 5 years ago

“Avoid avoid avoid they have zero customer service they are based in China and refuse refunds on standard size dresses I wish they were based here I would have wiped the floor with them. Please don’t buy from the they are con artists”

Helpful Report

Posted 5 years ago

“Hated the dress all tailored wrong. Refusing return and customer service appalling. Avoid this company”

Helpful Report

Posted 5 years ago

“Awful..bad dress and faulty no refund..avoid!!"”

Helpful Report

Posted 5 years ago

“Awful..bad dress and faulty no refund..avoid!!"”

Helpful Report

Posted 5 years ago

“Quality of dresses is poor, sizing doesn’t match the charts, useless customer services, unable to get a refund, feed you a load of rubbish even after sending sufficient evidence. Would never ever buy from here again and have warned lots of people to do the same. Absolute con of a company! Now £120+ down on a dress I had bought for my daughters wedding.”

Helpful Report

Posted 5 years ago

“Shocking avoid at all cost !!! Dress was awful material rubbish didnt fit and nothing like photo 9 times i emailed them for refund to be ignored then they have cheek to say i could have 10 percent back there the worst company i have ever dealt with and im still fighting now to get a refund what ever you do DONOT USE THIS SITE”

Helpful Report

Posted 5 years ago

“Appalling terms and conditions for returns and refunds. Outrageous misrepresentation re purchasing. There are 2 options for dresses standard or custom. One would assume that standard is off the peg and ready, so I purchase standard. That way, the product has not been tailored and could be returned, right?? WRONG. Then came the emails requesting measurements for a tailored dress. Utterly confused I stated that I only wanted standard size and had not paid or chosen for a custom. They then replied stating that everything is made to order and therefore the process has started. After complaining a number of times demanding immediate cancellation and full refund, no more replies from them. It is utterly stressful and upsetting when you know your money has been taken over a very poorly worded and misleading website and set of terms. Upon demanding a cancellation and refund (and this was within 8 hours), the messages went dead. No replies and now an onwards battle. Looking into their website further, immediate cancellations request on 90% refund plus your P&P. I can deal with the P&P but 10% loss is disgusting. Seriously, if you have any doubt whatsoever on colour, style or size, you've pretty much had it. The silence from customer services once a complaint was raised was utterly unacceptable. We are now short of bridesmaid dress options will very little spare time. Utterly upsetting and no sign of cancellation or refund. Do yourself a favour, read all of the terms and conditions, and don't expect standard returns if it it just doesn't suit you, which let's be honest, it quite a normal thing.”

Helpful Report

Posted 5 years ago

“This is not a company. They are cheats, liars, cowboys and thieves. They have no standards. They are not in business. They steal from people who trust in them. They have not returned my money for a dress that does not fit. They will not return my money. This is not a company. The website lies. DO NOT USE THEM. YOU WILL REGRET IT”

Helpful Report

Posted 5 years ago

“This company has made my wedding a nightmare. I ordered my wedding dress and had it customer made. When it came the quality of the material was disgusting. They use cheap material and the finishing was appalling. It looked nothing like the dress advertised. They wont refund me or even replace the dress free of charge. They are only offering a discount on another order. I would not order from them unless you have the money to donate to them. I am now left without a dress and out of pocket. I am having to pay to take them to a small claims court. I just wish I could upload photos of product to make you more aware.”

Helpful Report

Posted 5 years ago

Stacee's is rated 1.2 based on 521 reviews