Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 563 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 15th April 2025

Anonymous

137

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a mother of the bride dress size 12. A couple days later I received an email asking me questions about the date of the wedding and my measurement so that can make sure I ordered the right size dress. I sent them the information. Well they now tell me the dress was custom made so there is no returns. They tricked me into answering the questions so they can say it’s a custom dress. DO NOT ORDER FROM THIS COMPANY!!!!!”

Helpful Report

Posted 11 months ago

“DONT BUY ANYTHING FROM THIS COMPANY!!!! I submitted a return request 2 days after the delivery and the customer service department has been trying to get me to keep them even though my wedding was a month ago, stating the return label will cost money and will refund me $40. $40 for my $300 order? I think not. This company will try to take your money and not work with you for returns as stated on their website and policy”

Helpful Report

Posted 11 months ago

“Disgraceful service - wish I’d checked the reviews first. Won’t accept a return - keep sending me round in circles and offering £30 ‘compensation’ (I spent £280!). Site says they offer refunds but they don’t. AVOID!”

Helpful Report

Posted 11 months ago

“VERY MISLEADING company. You CAN NOT return a dress back to them; even though they say you can. MULTIPLE emails back and forth just giving the run-around. They are offering me $30 for a $250 dress I ordered (not altered either). It is their scam. A friend of mine is going through exactly the same thing. Same emails, etc. Reading the other reviews shows this is just how they do business. I will be filing complaints and comments on every forum I can find. DO NOT BUY ANYTHING FROM STACEES.”

Helpful Report

Posted 11 months ago

“DO NOT BUY FROM STACEES. absolutely IMPOSSIBLE to return. they state their return policy is full refund. It has taken over a month to get in touch with someone and they continue to refuse to give me a refund. terrible customer service.”

Helpful Report

Posted 11 months ago

“This company lies. They will not give you a return. They offered to give $25 on $200 dress that was not worn because they didn't get it here in time for the event. The return request was done in a timely manner before the 14 days and customer service waited to responded and then try to give nothing for the dress and explain that shipping would cost too much that we should keep the dress.”

Helpful Report

Posted 11 months ago

“DO NOT BUY FROM THEM! I have had the same issue as others who have commented. The communication with them is exactly the same as others who have posted screen shots. Not only was the dress not as picuted or described on the web site, they only wanted to refund me 70% of the cost of the dress and I pay for the return shipping! I suggest everyone file a complaint/report with the US Federal Trade Commission, BBB, International Consumer Complaint Network and Paypal if you made your purchase through them.”

Helpful Report

Posted 11 months ago

“My daughter picked this dress out all on her own for her Junior Prom. We both loved it from first glance. The online ordering experience was supurb, I was able to enter her size, include details, select the color, and order with ease. They were quick to respond back with questions about exact measurements, which I provided, and updates on times it would take for alterations and shipping. The price was more than affordable and was surprising for the excellent quality, custom tailoring, and expediency. We will definitely be order from here again! Thank you for such a positive experience! Everyone who saw her dress and her in it were in awe! Sincerely, One Happy Mom”

Helpful Report

Posted 11 months ago

“Dress arrived. Nothing like the picture on the website. (Material was sparkly and glittery where it had a matt finish on the picture). Asked for a refund but there was no way this was going to happen sonI accepted a £35 payment in the end for a dress that cost £129. Very dishonest to advertise (hassle free returns) as this is just not true.”

Helpful Report

Posted 11 months ago

“I received my dress on April 5th on the exact day the I received the dress I requested a refund. Right away I noticed the corset did not match with the straps and the skirt. Some sequins were pulled and hanging. When trying it on there was half of a clip. I located the actual clip in the bag. Then the bra padding was completely dented. I have all the original packaging and there is no visible damage. We have been messaging back and forth with pictures showing the damage. 1st they said for an additional $40 I can pick any dress I would like. I said no thank you. Than the gave me they said they would give me money to take it to the Taylor to have the clip attached. I said no because the color and damaged bra. Then I was offered $60 because it was custom made. I asked multiple times why I’m not able to get a refund. I offered to return same day.”

Helpful Report

Posted 11 months ago

“Would not accept a return. They said it was customized to fit when in reality it was a standard size. Dont buy anything from here”

Helpful Report

Posted 11 months ago

“I wish there was a negative star. They are scammers. They send crappy dresses and will not refund even though their site says they will.”

Helpful Report

Posted 11 months ago

“Disappointed! They are firm on their no returns/no refund policy. Not impressed. We ordered custom, paid for faster turnaround and shipping. The dress's lace embroidery overlay we recieved is completely different then shown on website, regardless of natural lighting. The dress we ordered appears elegant and had wonderful reviews but now that I look back those reviews were for the color represented in the video not for optional colors. Very misleading. After a few back and forth messages and now requesting for a store credit to purchase something else. In the end they are willing to compensate $40 and she can keep the dress . This is barely a 4th of what I paid for a dress my daughter refuses to wear. Her prom is in less than 2 weeks...she is stressing over finding something else. Buyers Beware!!!”

Helpful Report

Posted 11 months ago

“If I could give zero, I would. It says refunds offered, if a ticket was created within 14 days. It has been two months and they are still giving me the run around, and they take forever to reply. I want my money back. Something must be done. They are clearly scamming hundreds of people out of money.”

Helpful Report

Posted 11 months ago

“It’s a scam! They won’t allow returns even though their website clearly states full refunds! Been over a month and they’re doing everything thing they can to scam me out of $140!”

Helpful Report

Posted 11 months ago

“****SCAM**** DO NOT PURCHASE!!!”

Helpful Report

Posted 11 months ago

“Really bad experience ordering from Stacees. The colour of the dress was completely wrong, it should have been a sage green with similar colored sequins, but what arrived was a lime/fluorescent green dress with bright gold sequins. It looked awful and my daughter was so disappointed and now has to find another dream for her school ball in one week. We don't have the money for another dress. When I queried it as soon as it arrived in the mail, Stacees just came back saying they could not see anything wrong with the 'tailor's finish' when it was clesrly nothing to do with that. I sent clear pictures to show the massive discrepancy in colour. They refused to refund us, then offered to make another dress (at our additional cost and shipping), then said don't send the other dress back as it will get lost in the mail??!!) This company is a joke and a compete rip-off. It appears that you are ordering from a reputable UK or USA site but the dresses are shipped from China and judging by the customer services replies I've had, they are China-based as well. Will obviously not ever order from Stacees again, I'm now over $250 out of pocket and have a dress that looks like it should be sent to the charity shop or the dress up box, with no offer of compensation from customer service. I just keep getting the same email back from various 'people' saying that I can pay to have another dress made...wouldn't touch them with a barge pole again, they need to read the room!! After several messages back and forwards going round in circles, I have not heard anything from them for several days..hence why I am posting this review as I feel I have given them a fair chance to rectify the situation but have heard nothing. The live chat function on their website is a waste of time..'Rachel' just keeps saying that my tickets will be replied to asap (??) Absolute scammers... Be aware, terrible after sales service, once they have your money it appears that they do not care!”

Helpful Report

Posted 11 months ago

“Horrible horrible horrible!!!! Does not allow returns even though it says they do and when I asked to return they asked for pictures of me in the dress instead. They skipped around the returns as much as possible and tried to get me to buy another one. This place deserves zero stars, DO NOT ORDER FROM HERE!!!!!!!”

Helpful Report

Posted 11 months ago

“NO NO NO! Do not buy from here they would not let me return my dress and asked for pictures of me in my dress?? Really weird. I spent 118 dollars and basically threw my money away on a mediocre dress. Don’t waste your time or money on this place.”

Helpful Report

Posted 11 months ago

“I paid for premium shipping. My dress was shipped in a cheap shipping bag via USPS, the cheapest shipping company. Well it was delivered with a cut straight through the bag and dress. I've been trying for several weeks now to get my refund but these people are paying games with my money. They are refusing to give me a full refund and now they're saying I need proof from the shipper that it was delivered damaged knowing full and well that it was shipped via USPS which doesn't provide pictures of their delivered items.”

Helpful Report

Posted 11 months ago

Stacee's is rated 1.2 based on 563 reviews