StackSocial Reviews

Name: StackSocial
Rating: 3.24

3.2 Rating 153 Reviews

56 %

of reviewers recommend StackSocial

Company Reviews

Questions

Metrics

3.2

Based on 153 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give them zero stars I would. My kid has worked super hard to buy a Periphio gaming PC from them but they declined my transaction, sent an email asking for a pic of card (all but last 4 digits blacked out) and haven't followed up with me to finalize the transaction. My kid is going to be super bummed. I've even received emails reminding me of the items in cart and that those items are about to sell out. Sad.”

Helpful Report

Posted 3 years ago

“I bought a lifetime(?) webhosting subscription from an unknown company (they claim to be a startup) from Stacksocial website. I was never able to setup my hosting account and make things work according to what I had paid for. After one year and hundreds of emails to the company's technical support team, I'm still locked out of my account and cannot access my websites and data. I contacted Stackcommerce support team asking for a refund for the services that I bought, but practically never received, but they claim that they cannot refund me after one year and that I should contact the technical support of the hosting company. I requested Stackcommerce to provide all contact info of the hosting company, as there are no data available in their website or elsewhere on the net, but Stackcommerce ignored my request. I tried to call Stackcommerce in the number (415) 335-6768, but there is no live support available. It seems like Stackcommerce is a fraud. I feel so fool that I trusted my money and my whole online business to these scammers.”

Helpful Report

Posted 3 years ago

“I ordered a software product for a Mac on 4/9/2021. I added a valid coupon code during checkout. The amount to be charged to my credit card was clearly noted and visible in my cart. That amount included the discount with the coupon code. These criminals decided it would be better for them to charge my credit card for the full amount, thus ignoring the clearly valid coupon code. When I requested a full refund from the ripoff store (despite NOT activating the software license, I was only offered a refund equal to the amount of the coupon. These people clearly are only interested in profit over principals (for which they have none). Subsequent requests for a full refund go unanswered. Again, clearly they do not intend to refund the full amount. I have disputed the full amount with my credit card company. We will see how that goes. Despite the outcome, BUYER BEWARE. These con artists absolutely do NOT honor their own coupon codes and when caught in the act, they absolutely refuse to do the right thing. They are shameful, dishonest and absolutely make no apologies for their behavior. They would rip off their own mothers for a dollar.”

Helpful Report

Posted 3 years ago

“False advertisement they sell you items that they claim to be something more than what they are was promised a computer that was supposed to have 32 GB of RAM it had 8 GB of RAM I asked for $100 on my money refunded so I could go buy the rest of the ram they completely disregarded me try to put me off for several weeks finally they just told me to kick rocks get over it get a life it's not their problem that's how they dealt with it I sent an email to the CEO of this company never even respond got a response do not do business with them they are horrible and it is false advertisement what they are selling you will not get what you think you are getting for your money”

Helpful Report

Posted 3 years ago

“The most poor customer service and online sales experience of the pandemic. They do not stand by their product. They either do not reply, stall, or blame the supplier for poorly supplied and faulty products. Not sure if they've changed hands, management or policies but they are very very poor. It has been 2 weeks, dozens of e-mails, mostly unanswered to both StackSocial and their supplier and nothing has happened. The matter is now being escalated on my side to recoup my losses.”

Helpful Report

Posted 3 years ago

“I was sold expired WooCommerce plugins through the third party they were using. The third party refused to refund and said the plug-ins would be updated the next week. Over a week later the plugins were still expired. They have since stopped responding to my support emails to refund my payment.”

StackSocial 1 star review on 9th March 2021

Helpful Report

Posted 3 years ago

“Awful customer service -- can't talk with a person, there's no chat line, AND they do not give refunds.”

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Posted 3 years ago

“Customer services absolutely suck!!!”

Helpful Report

Posted 4 years ago

“They don’t accept refunds/returns, which supposedly was in the fine print. I’ll never buy anything else from them.”

Helpful Report

Posted 4 years ago

“StackSocial advertised the promotion price for a product and the code on the Internet in many places. I purchased the product but applied the wrong code which they sent as well. So I did not manage to get the correct promotion price at the end. I made a reasonable and fair request to adjust the price to the promised discount. The voucher code was wrong. I sent the correct code as they advertised, or simply correct the price. The helpdesk refused to change the code. Helpdesk referred to the company policies. This is really terrible. What an awful experience! It is simply a scam.”

Helpful Report

Posted 4 years ago

“BlackFriday PromoCode Fail Paid Full… BlackFriday PromoCode Fail Paid Full PRICE. StackSocial won't refund back to Visa payment I placed the order and enter the promotion code listed but It didn't work and when click apply then all of sudden it ORDERED for me automatically and pay FULL Price!! Yes it didn't ask me payment methods page at all!!! Took Visa payment that was recorded on a previous payment. Item: "The complete DevOps certificates courses & practice test bundle" Original $39 dollar after black Friday week discount code is $12. They charged $39 to my Visa and would not refund me. They said they can give me $39 credits back. HOWEVER, store credit can not use Black Friday code AT THE SAME TIME. So I cost me $39/each credits to pay the same course instead of $12/each!!! I am here to tell you YOU GUYS ARE BEING warned. Black Friday WEEK Discount CODE will not work and it will automatically take your PREVIOUS VISA PAYMENT information and charge to the same VISA card. Furthermore.. THey WON"T call you back nor they have a phone number to call. StackCommerce Support is worst .. takes two days to reply anything and their email called themself "Support Heroes" ???? I sent the support ticket 1 minute right away I saw they charged my Visa. It took them days to reply to me back.. Then I provided Screen Capture to proof and they wait 2 days to email me back. This is ongoing for 1 week+ already. I am not get their HELPs!”

StackSocial 1 star review on 10th December 2020

Helpful Report

Posted 4 years ago

“When you buy a lifetime product on Stacksocial and Stacksocial is no more in business with the product owner : 1. You lose your supposed lifetime product 2. Stacksocial will not refund or give you credits, at best they will choose for you what they will give you instead without discussion, they just force you. You're warned”

Helpful Report

Posted 4 years ago

“Don't buy anything from their website....it's a scam with absolutely no refunds!!”

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Posted 4 years ago

“Bought a coupon that couldn’t be used. Would not give me my money back!”

Helpful Report

Posted 4 years ago

“False, deceptive and misleading advertising. Bought lifetime subscription for VPN software BUT my access suddenly expired in November after 5 years. Contacted Stacksocial (aka Stackcommerce) multiple times and all I get is a "looking into it" reply while I go without a VPN. The VPN provider (not their fault) kindly extended my account for a few weeks so they can investigate and I can pursue my complaint against Stocksocial. According to the VPN provider, I am not the only subscriber who was misled (conned) so how about a class action suit? Is anyone interested? NOTE: I have filed a complaint with the BBB for Stacksocial to make good on the purchase, and the FTC but as I understand all they do is send a "cease and desist" warning letter.”

Helpful Report

Posted 4 years ago

“I received a product which turned out to be defective. I was quickly contacted by Maggie who contacted the vendor regarding the problem. She stayed in contact with me daily until I received word that a replacement was being sent (and I had a tracking number). The product arrived much sooner than the first one did. Excellent service, and a big thank you to Maggie!”

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Posted 4 years ago

“The price are not just good, the service so far has been awesome! I had quick response to my queries and great help! I highly recommend!”

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Posted 4 years ago

“They got back to me immediately with an answer. They communicated with me until my package was delivered.”

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Posted 4 years ago

“I got a lot of goods with a heartbeat price. And with the help of support staff, I returned my goods easily. So it is a real enjoyment for me to shop in Stocksocial.”

StackSocial 5 star review on 20th September 2020

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Posted 4 years ago

“I had an issue with a purchase. The issue was taken care of to my complete satisfaction in a matter of a couple of hours. It was more then fair.”

Helpful Report

Posted 4 years ago

StackSocial is rated 3.2 based on 153 reviews