Stein Mart Reviews

Name: Stein Mart
Rating: 1.44

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

Company Reviews

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Metrics

1.4

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stein Mart 1 star review on 27th June 2022

Kim Lahr

Stein Mart 1 star review on 9th December 2021

Anonymous

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 28th August 2021

Anonymous

Anonymous // 01/01/2019

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“Stein Mart prices have continued to increase more and more. When a no brand blouse is on clearance and it's still $44, there's a problem. Stein Mart will need to be more competitive on their prices if they want to keep business.”

Helpful Report

Posted 5 years ago

“I made a purchase on line and it went through, then hours later after I thought I was done shopping for what i needed, I get an email that says my order was cancelled. But it was not cancelled, only some items were cancelled. So now I have pajama bottoms and no top, workout top and no bottoms. Please DO NOT say it available on line if it is not available. Now I will have to return everything and I am definitely soured on Steinmart. I will not waste my time shopping here ever again. This has never happened to me at Belk.”

Helpful Report

Posted 5 years ago

“I have refused to step foot into Stein Mart ever since the one in Kingwood, TX treated my dear friend so ugly. (This was approximately eight years ago). She went in to look around and they were very snarky to her. Prior to that I have been in a Stein Mart with my sister and I fail to understand what it is that they have to be so uppity about.”

Helpful Report

Posted 5 years ago

“I have tried to order and the web site will not accept my expiration date of my card. I have contacted them twice and not response. The item is not available for local pick up and their web site is not working to take payment info. Think I am not interested in their kind of business.”

Helpful Report

Posted 5 years ago

“Received an email today explaining how simple it was to place your order online and pick it up at your store. I gave it a try. After spending a significant amount of time searching the website I ordered a woman’s top. It was just what I needed for a special occasion. I requested an in store pickup at my local Stein Mart for the following day. I quickly received an email stating the order was being filled and I’d receive a confirmation email stating when it was ready. Within 2 hours I received an email stating my order had been cancelled. I guess I won’t try online ordering from Stein Mart again!!! There was absolutely no indication that the size or color was unavailable at my store. I don’t think the online ordering will work with their system of limited quantities. It will only frustrate customers and leave them with a bad memory of Stein Mart.”

Helpful Report

Posted 5 years ago

“I order a product and they didn’t send any notifications and the product send back to store every time I called and ask about that order and I ask them to resend the order and they saying they will give refund only for product not for shipping really bad online service”

Helpful Report

Posted 5 years ago

“I bought a purse for the second time, thinking that the same thing wouldn't happen again, but it did. The wash they use for the lining or whatever they do, smelled so bad that I tried to fix it to the point of cutting the lining out. Did not work.. still smelled. I ended up throwing it out without ever using it. Never again.”

Helpful Report

Posted 5 years ago

“The manager Liz at the Tuscaloosa Alabama location was really prejudice, has a short fuss, really rude, and that makes the company loose money especially good money from a regular customer. I hate this is the result of this but I refused to be treated rude because of my color. Over all I love the store.”

Helpful Report

Posted 5 years ago

“A posted 40% discount coupon (due to expire 9/19) was not honored on (9/6) after being told by sales < 24 hours earlier that it would be. Offered to send copy of posting via email. No further consideration by management. I'm done!”

Helpful Report

Posted 5 years ago

“Half of the items I ordered on line were cancelled. No email, no explanation. Perhaps Stein Mart shouldn't continue with their online business. Learn from Amazon! This happened before and now I'm done.”

Helpful Report

Posted 5 years ago

“Last week my mother and I spent time shopping in the Bonita Springs, Florida Stein Mart store. I am someone who is hard to fit with comfortable shoes and always dread that shopping day. This day was different because of a wonderful employee named Michelle. She was such a pleasant person and very dedicated to her customers satisfaction. She was determined to find the right shoes for me and she certainly found them and made it the best shoe shopping trip I've ever had! She is a true professional with an outstanding personality! When we were leaving the store, I told her store manager what a great employee Michelle is. Turns out the store manager is very impressive also! I will be returning to that store many times thanks to the super employees.”

Helpful Report

Posted 5 years ago

“Waste of time to order anything online. I ordered one purse and found out the next day that the order got cancelled. No explanation given as to why. I then ordered a different purse and also a tote bag. I tried to check the status of my order for several days after ordering but no details could be given so obviously it hadn't shipped. I was notified exactly ONE WEEK later that the order was cancelled! Again no explanation given. I called to find out why and was told they were out of stock. I won't be ordering from this company again. I have no confidence that anything that appears to be available online is actually in stock and no confidence in timeliness with orders. I had also followed the "contact us" line from their website after both orders asking for an updated but never heard anything back either time. Terrible customer service.”

Helpful Report

Posted 5 years ago

“Waste of time to order anything online. I ordered one purse and found out the next day the order got cancelled. No explanation given as to why. I then ordered a different purse and also a tote bag. I tried to check the status of my order after ordering but no details were given so it obviously hadn’t shipped. I was notified exactly one week later from the order date that the order was cancelled! Again no explanation given. I called to find out why and was told they were out of stock. Ridiculous! I won’t be ordering from this company again. I have no confidence that anything that appears to be available online is actually in stock and no confidence in timeliness with orders. I had also followed the “contact us” link with both orders asking for an update and never heard back from anyone. Terrible customer service.”

Helpful Report

Posted 5 years ago

“I had a bad experience at stein mart trying to return a couple items. I was told by a receipt from the cash register that I have returned a lot of items in the past so I was declined returning items for 180 days. That is absurd”

Helpful Report

Posted 5 years ago

“I just received the fall sale book in the mail and I love the new styles and clothing. However I am not a fan of the Bonus Time Bonus card. I would much rather get a 10.00 off coupon and be done with it. I would shop with a coupon before I use the Bonus Card. I guess I will wait to shop to see if I get a 10.00 off coupon.”

Helpful Report

Posted 5 years ago

“My bank account was compromised and seemed to be used to make a purchase or launder with this company, something pretty odd.”

Helpful Report

Posted 5 years ago

“Do not order or try to order anything at this comany. It seems like "bait & switch" to me. I tried to place an order. It would not accept any ofy phone #. CS rep. tried to sell me an item I did not need or want, had to hang up on her, she was VERY RUDE!!!!!!!!!!like a door to door salesman with foot in door. I could go on with the next call, but it would be a waste of my time. DO NOT TRY TO SHOP ONLINE!!#!!!!!!”

Helpful Report

Posted 5 years ago

“Since after Christmas, I have not shopped at Stein Mart in Kenner since one of my mirrors that I purchased was switched out of my box. I had a store employee open the box to make sure it was a rose colored mirror, which was difficult to open and then put back. After Christmas when the present was opened, apparently one of the customers switched out my rose colored mirror for a silver one. I purchased 2 mirrors and the item numbers do not match. Listen up everyone, that is theft. I have yet to be contacted by Stein Mart. I contacted Synchrony Bank, e-mailed proof of what I purchased as requested by them, gave them my receipt number and told them I was closing my account with Stein Mart as soon as my credit card is paid off. This mirror was on the counter with store employees. I had other items I was purchasing and I noticed immediately when returning that my items had been shifted around.”

Helpful Report

Posted 5 years ago

“I made 4 different orders every single time I didn't receive the item that I wanted. And returning them was a total disaster. They said they would give me a full refund but charged return fees every time. When I called them about it they claimed the return fee was refunded to me separately but nothing showed on the bank statement. If you do not want to lose your money, time, and hurt your nerves please forget about this company and their website.”

Helpful Report

Posted 5 years ago

“so, I think it was around the holidays, I took advantage of the 'open an account and get a discount'; so I did for some pj's . 5-6 months later I receive a past due notice from Synchrony bank for a high amount: turns out SteinMart had the wrong address so I never received a bill and the small purchase totally slipped my mind. The large amount I contested, today I receive a notice from Syncrony bank that my dispute is not agreed to because I gave my card to a 3rd party (!?). I call explaining that accusation is offensive as I do not give credit cards to another person and in fact had destroyed the card. SO! what is the amount; okay, how do I pay. they tell me that today it was turned over to a collection agency because I did not pay this lesser amoutn and again I remind them, I need a bill. NOW I have to deal with a collection agency. Synchrony Bank who holds Steinmart accounts could have sent me a corrected bill. Never again will I go to Steinmart. Now I have to deal with a collection agency on what has been my stellar credit record.”

Helpful Report

Posted 5 years ago

Stein Mart is rated 1.4 based on 286 reviews