Stein Mart Reviews

Name: Stein Mart
Rating: 1.44

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

Company Reviews

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Metrics

1.4

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stein Mart 1 star review on 27th June 2022

Kim Lahr

Stein Mart 1 star review on 9th December 2021

Anonymous

Stein Mart 1 star review on 30th August 2021

Stein Mart 1 star review on 28th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed a ordered and questioned when it would be shipped the next thing I know I receive a email saying the order was cancelled and I would be refunded, that has not happened then I get a email about a gift card I don’t want a gift card I want a refund to the credit card I used I didn’t make a return Stein mart cancelled the order there fore I want my money back Do not order from this company Complete scam”

Helpful Report

Posted 3 years ago

“Stein Mart file bankruptcy and an investment firm bought them. Since re-launching their webstore, it's blatantly obvious there's been a change for the worse. Most of the merchandise has no brand name given and the prices are marked up too high which isn't how the old Stein Mart used to be. That's why there are many complaints after new ownership.”

Helpful Report

Posted 3 years ago

“I bought a dress online for an event and they did not disclose the brand. That was issue #1. I'm trying to return the dress and I'm told that: 1.) I have to email or call for a label. 2.) I will have to pay to make the return despite their, "free returns" plastered all over the checkout screen. 3.) They only give store credit which WAS NOT disclosed at checkout. I found the dress much cheaper at Macy's which made me feel ripped off as they're usually more expensive. I'm already very annoyed and will do what it takes to get my money back. Any store that only offers credit unless it's a no receipt or past return policy situation is shady. I have no stores near me and I do not regularly shop at Stein Mart so, the credit is of no use.”

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Posted 3 years ago

“The best thing you can do to stop these people is go to the Federal Trade Commission.”

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Posted 3 years ago

“Wish I had read these reviews before I ordered 4 expensive items which I need to return. Store credit is not acceptable. Very disappointed and they should be held accountable!”

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Posted 3 years ago

“I was a fervent Steinmart shopper and so sad they went online. The clothes online are nothing to what they used to be in the stores. The online women's clothes look cheap, faded and something I could find at a second-hand shop. So disappointed in Steinmart. My new go-to online store is Macy's, and they have a fantastic returns policy.”

Helpful Report

Posted 3 years ago

“Read the fine print. Returns aren’t easy. You have to contact a rep through email or phone (impossible) and you do NOT get a refund on returned merchandise-only store credit. And do NOT destroy the ragged bag the product arrives in because you must return it in the original packaging, so they can determine if the item meets their “return criteria.” Absolutely nothing they offer is worth the hassle. So sorry; I wanted them to survive but this online platform is doubtful.”

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Posted 3 years ago

“I bought a dress online that was horrible-it took mr forever to get a return label. I was lied to saying I would get my money refunded to my debit card--I did not-I received a store credit so I could purchase more junk and pay further shipping fees-I finally ordered an overpriced straw bag and still have $14.00 credit. Keep it steinmart-maybe that will help you re-open your stores. P.S. customer service was horrible--lies lies lies.”

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Posted 3 years ago

“On line prices are ridiculous!”

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Posted 3 years ago

“Prices are insane! Just change the name to Stupiditymart! Looking for pillows? Embroidered Bee pillow. Would have been $19-$24before. Get this.....$217.00!!!!!!!!!! Typpo? Guessing no. Other prices ubsurd! Save your time. It is NOT Steinmart you miss!”

Helpful Report

Posted 3 years ago

“Do not order this is a 0 review but 0 was not an option. This is not Stein Mart! I ordered two outfits for my daughters wedding on Feb. I tried to return them. No one would answer the phone or my emails. Except for Replying they could not Provide an address of where to return the outfits. They stated I had to wait on a return label but I couldn’t get one because the system had a glitch! I had to File a dispute with my bank. Which was difficult because I still had the outfits. I called this company which isn’t Stein Mart several times a day. I made calls with my bank representative. I was told I would get a refund to my debit card. Then I finally received a store credit. My bank and I called several times a day again to be told “it has been refunded to your Stein Mart account”. I don’t have a Stein Mart account after all this is was refunded in gift card, per Stein Mart, “To my account”. Please keep your money and do not order from this company! Thai customer service needs a below 0 review.”

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Posted 3 years ago

“I am writing this to add my review to the other FORMER Stein Mart shoppers. None of the contact numbers work "during business hours." WARNING:Even if you Loved SM in the past, DO NOT BUY ANYTHING from them on line. So Sad!!”

Helpful Report

Posted 3 years ago

“They should get 0 stars - BUYER BEWARE - you cannot return items here. They only give you store credit AND you have to pay 6.99 return shipping. THIS IS NOT ON THEIR WEBSITE RETURN POLICY! It says easy returns - no problems. NOT THE STEIN MART I USED TO LOVE and will NEVER order from here again!”

Helpful Report

Posted 3 years ago

“WORST CUSTOMER SERVICE...DO NOT BUY FROM STEINMART ONLINE. I bought 2 night stands and 1 was damaged in several places and they tried to repair it. For 3 weeks I have been trying to et this resolved. They said they sent me a shipping label, they did not. Then they told me store credit... No I will not buy from them again. Now to dispute this with my bank.”

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Posted 3 years ago

“Loved their stuff until they went online & their prices are ridiculous now!!! Use to be a place for good deals but not any longer. Why? They have to be saving $ by not paying for a brick and morter rental space anymore.”

Helpful Report

Posted 3 years ago

“DO NOT buy anything from Stein Mart online! I have had such a nightmare trying to get store credit for a dress I returned. I don't even have to time to explain it all. Just trust me, DO NOT buy anything from Stein Mart!!!”

Helpful Report

Posted 3 years ago

“Item too small & have been emailing about exchange & I have been trying to no avail Farid said I would be receiving & nothing - was happy to cont w online ordering but very disappointed w customer service”

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Posted 3 years ago

“I am so OVER this store. Ordered a dress and wanted to return it immediately so tried to contact them, a nightmare in itself. This has been going on for nearly 5 weeks to just get a return shipping label. All sorts of inane reasons were given. Finally I contacted my American Express to lodge a complaint, they were efficient as usual. At that point I finally got some response and was told they could do nothing while the dispute was alive, so I contacted Amex again and removed the dispute.NOW Steinmart claims it will take at least 21 days for the dispute being closed to show up for them! Should be immediately according to Amex. I warn all to be very careful about ordering. Loved this store when it was a actual brick and mortar, sorry to see such failure at online customer service.”

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Posted 3 years ago

“I loved Steinmart before they closed. Thought it would be the same service and experience. I have been trying to return something for 30 days. When I finally got the return label it was for the wrong thing I was returning. One of my orders came from China. Horrible customer service...Would not advise buying from them online.”

Helpful Report

Posted 3 years ago

“Stein mart does not allow you to return bathing suits but they do not post that information on their return policy or website. I contacted them and they just didn’t seem to care. I checked many other stores on line policy with swimsuits and they do allow returns. This is definitely not the old Stein Mart. No longer a customer.”

Helpful Report

Posted 3 years ago

Stein Mart is rated 1.4 based on 286 reviews