Stein Mart Reviews

1.4 Rating 286 Reviews

9 %

of reviewers recommend Stein Mart

Company Reviews

Questions

Metrics

1.4

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Stein Mart resolve customer queries?

Helpful Report

(7 months ago)

Greater than 46% of reviewers feedback is Stein Mart takes over a week to resolve customer queries.

Helpful Report

(7 months ago)

64.29%

Industry Average

“ Years ago I did own a high end clothing and shoe store in Switzerland, so I am very familiar what is a good customer service. ”

- Gabrielle Donato

“ customer Service is great at this store! friendly, helpful. Love the quality of products and clothing and great prices! My favorite store for sure. ”

- DONNA GREGORY

Stein Mart Reviews

Customer Service - Average