Steven Eagell Toyota Reviews

Name: Steven Eagell Toyota
Rating: 4.04

4.0 Rating 156 Reviews

76 %

of reviewers recommend Steven Eagell Toyota

Company Reviews

Questions

Metrics

4.0

Based on 156 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Write Your review

Tell us how Steven Eagell Toyota made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Steven Eagell Toyota 1 star review on 18th September 2024

Adrian V

Steven Eagell Toyota 1 star review on 21st April 2024

Adrian Fry

Steven Eagell Toyota 1 star review on 9th March 2024

Wayne Nicholson

Steven Eagell Toyota 1 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A sales driven company who then don't really care after the sale has been made. We have noticed this more and more over the years having had Toyotas for many many years (20 years plus) and the takeover of our local dealer by Steven Eagell has contributed strongly to this. They were a customer service company but now are totally sales driven. We have purchased our last Toyota from them.”

Helpful Report

Posted 8 months ago

“The customer service was good when buying the car. The customer service after purchasing the car has been absolutely terrible. I've called no less than 15 times to ask about the second car key we were promised when we bought the car 10 months ago and still get promised someone will call me back and "I'll deal with this personally" etc. I don't actually expect to be called back and will have to sort this out myself as I live too rural to risk not having a second key. I wish I'd never bought a car from them.”

Helpful Report

Posted 2 years ago

“*Edited Review* I went in to this dealership several months ago and was greeted by Mez who was very knowledgeable and easy to deal with. There was no hard sell and loads of information given. I took a test drive the same day, and went on to place an order straight away. The sales experience was pain free and smooth, with Mez providing regular updates and has dealt with all my queries efficiently and professionally. Picked up my car 26/7/2022. HOWEVER, the after sales service was appalling, it took them over 2 months to clear my old car finance. I made several calls & emails chasing them. Left messages for Managers to call me back that never did, and then someone pretending to be a manager took one of my complaint calls. When I phoned back and asked what that persons position in the company was as I didn't believe him, I was advised he worked in Sales. I started getting debt letters from my old finance company as all of the redemption quotes to clear finance had passed. Thankfully they understood what was happening and gave me additional time for the finance to be cleared without any penalties or charges. This after sales service has tarnished my whole new car experience with this dealership, and made me update my previous positive 5 star review.”

Helpful Report

Posted 2 years ago

“I have had Toyotas from 2006 and have dealt mainly with the Aylesbury Branch. My husband purchased the CH-R and was very disappointed with the car so the guys sourced him a Yaris within a very sort period. With the CH-R they had included 2 free Services which were never used and there appears to now be a problem and we are being told he will have to pay for a service plan now. I have a car on order with them and will say once this arrives we will not be using Aylesbury branch again when it comes to changing our cars. Very disappointed with them so will try the services of the Milton Keynes branch”

Helpful Report

Posted 2 years ago

Steven Eagell Toyota is rated 4.0 based on 156 reviews