“Bought shoes for Boxing day sales. Never got an email about dispatch. Had to go to a physical shop for them to contact Head office. Got an email shortly after that item was sold out in that size and a refund had been made. I sent numerous emails wanting to get a different size for same sale price. Never got a reply. Useless. They are happy enough to send me several advertising emails every week. I will never buy from them again.”
“I bought an item online,advertised as boxing day sale.
I am usually a size 10 feet.
Unfortunately this slides were a bit tight so I requested for a bigger size.
I was told there is no exchange or refund if items bought online for those on sale.
I need to pay full price i
Similar to airline tickets.
Only items bought on full price covers exchange and refund.
I would have excepted if this was a clearance item.
It was a regular item.
This is the first shop that I have experienced this.
So be careful if you're going to buy any item that shows discount pricing online.
If it doesn't fit,you will loose your money.
Never buy a gift for anyone.
If he or she doesn't like it ,there is no refund or exchange unless you have paid full price.
Not going to shop again with Sterling Sports.”
“We purchased shoes online, there was no mention that you can't exchange good brought online that are on sale. But apparently there is a policy buried in fine print on a web site somewhere. Simply terrible service never buying from them again. We were happy to swap size but they won't budge. Dicks.”
“So disappointed with Stirling Sports! I always shop here. I purchased a sweatshirt from here on Thursday and got it Friday. Only to find it was a lot more cropped than what it looked on the website. I don’t suit cropped at all and don’t like. I went in the store today to get a refund, only to hear your policy has changed and I am unable to get a refund on this because it was on sale. So upset at this!!”
“I ordered two baseball caps from stirlingsports.co.nz, I was only going to get one, but if you ordered 2 or more items 20% off, good deal right?
They only sent me one cap and failed to mention that the other was out of stock, but was clearly still on sale their website??
Im sticking to culture kings and redrat from now on.”
“My daughter returned 2 T shirts to a Lynmall branch for a refund. And she received a voucher for one. So I rang the store and was served by a very helpful girl. I rang and emailed the refund office and half an hour later my girl received the second voucher. Thank you to the young lady who served us over the phone, she was very kind and helpful Great customer service, we will be buying from your store again.”
“I ordered a very expensive cap and they shipped it in a plastic courier bag.
The cap got damaged and now we are still waiting for replacement.
How can they not send it in a box?”
“Went to Ashburton store today, what great service from 2 young ladies working there,I am definitely going back,59 next week, overweight, they didn't care got Nike shoes for work @2 adididas sweatshirts,not like Rebel weren't interested in me”
“Had really good experience with the staff and store was small but everything was there which I wanted they had everything at one place I will definitely go there again.”
“Terrible customer service. Ordered something online and it wasn't packaged properly so damaged. Have emailed and called them and nothing. Now I have to package it up (at my cost), return it, and hope for a refund. And have to purchase from somewhere else. What an absolute waste of time. Will never purchase from here again.”
“I was served at Stirling Sports Bayfair Mount Maunganui by a young man who helped my husband to find pants suitable for his limited movement. His name was Nivan D & he couldn’t have been more helpful & caring. He found the perfect fit & style & I would like to give him a very high recommendation for his help today”
“Do not buy anything online...if you get wrong item or do not like what you received they do not credit the card you paid with BUT give you a credit voucher. I took a parcel to Sylvia Park Store and advised of this. I will be investigating this with NZ consumer act!”
