StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

Questions

Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Raise a ticket for a problem with a shipment, I want to comment as of today I DID NOT RECEIVE my tennis shoes, it was reported to STOCKX and it has been there for more than 1 month, I DO NOT RECOMMEND BUYING THERE, TERRIBLE CUSTOMER SERVICE, BE CAREFUL.”

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Posted 8 months ago

“Ich kann nur JEDEM raten die Finger von diesem unseriösen inkompitenten unfreundlichen Shop zu lassen. Bis Heute (seit Dezember) wurde mein KONTO nicht gelöscht was im aufwendigen Verfahren zu machen ist. Allein das ist Frechheit, aber so kann man weiter Daten(Kreditkarte)benutzen und abbuchen. Wie bei mir geschehen obwohl NACHWEISLICH mein Konto GESPERRT IST. Hatte aus Versehen noch Schuh drin den ich natürlich NICHT versendet habe damit ich nicht wieder meinem Geld und Schuh hinterher laufen muss. Und was macht Stockx- belastet dreist meine Karte mit Strafgebühr obwohl ich 5!!!!Darauf hingewiesen habe das ich eingeschränkt bin. Antworten von dem unfähigen Support-es fehlen Unterlagen um es bearbeiten zu können. Kein Hinweis WAS das sein soll. Das ganze geht jetzt zum Anwalt und werde überall NUR NEGATIVES über diesen Abzockladen bekannt machen Datum der Erfahrung: 21. Februar 2024”

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Posted 8 months ago

“THEY stole £12,940 that was mine. Despite tracking indicating they have never delivered those things and they have been in route for six weeks, they lie about never having received the eighteen items I returned, totaling £12940. It's impossible to talk to anyone there since their staff members are liars that spread false information. stole £12940 from me. I reported them to the FCA, and after they filed a fraudulent case against them, I was able to obtain KEZOOK A FIRMS THAT AIDED ME IN GETTING MY MONEY BACK. USE KEZOOK.COM TO CONTACT THEM IF YOU ARE A VICTIM. REMEMBER TO BE SAFE OUT THERE”

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Posted 9 months ago

“They charge you 15 dollars for shipping and it takes more than 15 days for your purchase to arrive. When a seller fails to deliver the product, STOCKX does not give you any coupons or discounts, since your purchase takes even longer to arrive than usual. Worse, if you make 2 or more purchases, and they arrive on the same dates, they charge you 15 dollars.....it is a theft”

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Posted 10 months ago

“I sold shoes with StockX and shipped to them exactly as requested. I received an email saying they had not received information about the shoes being shipped and without any warning cancelled the sale. I sent shipping proof and they advised they would honour the sale. Once they received the shoes they shippend them back to me. No communication. I have now lost the $60 it cost to ship the shoes to them. They are now ignoring all my emails to their support email address. Never sell with StockX. They are an absolute joke.”

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Posted 10 months ago

“Paid $200 for NEW Uggs. They sent one good, new boot and one worn out old boot. Terrible!! Do not buy from these scammers!”

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Posted 10 months ago

“The delivery of my purchase took longer than I was told. The verification process was the hold up. Response to my multiple emails took days. Very slow customer service. If you are willing to wait 4 to 5 weeks for your purchase, then Stock X is for you. This is the second and last time I’ll use their website.”

Helpful Report

Posted 10 months ago

“StockX is very helpful and responsive when issues arise.”

Helpful Report

Posted 11 months ago

“Their 'mission' is: "to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods." I have bought, and sold a number of shoes through this platform, and not that they really care, but I will NEVER use their deceptive service EVER AGAIN. This is simply a company that cannot stand behind their mission and the service that they provide. IF they were a reputable company, they would be able to stand behind EVERY transaction that passes through them. All they seem to do is HIDE from any RESPONSIBILITY or ACCOUNTABILITY in their service once a transaction is complete and you either pass their measly 10 day window or remove the annoying tag. Doesn’t this go against the same ‘mission’ that they have? Giving someone 10 days to inspect something and determine for themselves the authenticity of something they may have never seen before is ridiculous. Buyers trust their authentication services wholly without question, until that same buyer is shown that their authentication service failed and they were sold a counterfeit item. They also want us to buy from them “without the fear of receiving incorrect or inauthentic goods." Well, they failed in their mission with my initial purchase on 8/22/23. I purchased a pair of sneakers for close to $700, which passed their "authentication" and were shipped to me. Upon selling the same exact pair of shoes through their marketplace three months later, they deemed that the shoes could not pass authentication. So, how on earth did it pass the first time? The same exact shoes you passed and took my money for? Do you not have any records, photos, other identifying information to prove or disprove my claim that these are the same shoes you sold to me? AM I SUPPOSED TO PAY FOR A THIRD PARTY SERVICE TO AUTHENTICATE EVERY ITEM I BUY FROM YOU? ISN’T THIS WHAT I AM PAYING YOU FOR? How is a huge company not able to provide any records of the inspection and verification of the shoes from my purchase just a few months ago? So Stockx, prove to me that the shoes I bought in August were authentic and I will shut my mouth. Otherwise, I will go on and on about your failed ‘mission’ and how your company lacks all credibility.”

Helpful Report

Posted 11 months ago

“Purchase still not delivered, over 3 weeks, not satisfied”

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Posted 11 months ago

“I sold 5 items the last 3 they canceled my order because the item did not matched the description (they did no give any details) and they charged me for it canceled my orders and KEEPT MY ITEMS I contacted them multiple times and they just kept saying the same thing and said they were unable to tell me why they were not returning my items...”

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Posted 11 months ago

“Best app ever I got all my items on time”

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Posted 11 months ago

“Timing, delivery and product made it here up to my satisfaction and expectations”

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Posted 11 months ago

“Got item twice”

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Posted 11 months ago

“Excellent service, super fast delivery. Overall very very happy!!! Thank you”

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Posted 11 months ago

“Prices and delivery were great! And the shoes are perfect”

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Posted 11 months ago

“No issues, efficient as ever. Good delivery service on DHL.”

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Posted 11 months ago

“We have ordered several pairs of sneakers from StockX and some Nike Tech. They have never disappointed”

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Posted 11 months ago

“My last order was great. The package was delivered to the correct address for this shipment.”

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Posted 11 months ago

“Always happy with StockX”

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Posted 11 months ago

StockX is rated 1.8 based on 340 reviews