StockX Reviews

Name: StockX
Rating: 1.86

1.9 Rating 350 Reviews

21 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.9

Based on 350 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. They don't even take phone calls and won't take shoes back that they've sent out damaged .”

Helpful Report

Posted 4 years ago

“I’m having the same issue! Bought a pair of adapt AirMax on 3/27/20 said it should be at my home 4/6/20 - 4/9/20 it’s been 10 days and it’s still en route to StockX tf thought sellers were given two days to ship! We are going on two weeks! And still no shoes. Plus lack of communication makes it really frustrating. They can even let me know is going on.. just apologize for inconvenience??? Ok but where are my shoes? And or where is my refund? These shoe are a lot of money to not hear anything about what is going on ... I will never buy from them again!I was better off getting them from eBay and taking my chances. StockX is a joke! sincerely Nate”

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Posted 4 years ago

“AVOID AVOID AVOID!!! Never received the shoes, customer service beyond bad.”

Helpful Report

Posted 4 years ago

“I ordered 3 pairs of Js only got 2 and a refund one of the shoes was dirty scuffed stained n look worn good fuccin job fuckX so i got my refund and i ordered again now its been three fuccinn days and yet no movement i know mail services n And banks are open so i dont care if corona virus aids hiv idgaf whats flying in the air what should be flying is my fuccin 4s to my house so quit playin with my money n send my shitt”

Helpful Report

Posted 4 years ago

“So I work at Adidas originals in Cali, Colombia. I bought a pair of cream white Yeezys to resell and start a business on the side to make some extra money. Being born in Colombia I don't trust anyone or any business, so I took pictures of the shoes and receipt before sending them. They were in perfect shape and UNSTAINED. But magically, once they arrived at Stockx's headquarters to be checked for authenticity they were stained with blue dye. They are sending the shoes back to me and charging me 15%. Lookup for "stained shoes Stockx" in Reddit and notice the blue stains in some of the pictures. Coincidence? I don't think so. I think they do this in order to charge the sellers that extra 15% and because they know the seller will come back anyway because they will have to sell the shoes somehow. Cheeky little bastards they are the owners of this crappy company. I will never make business with StockX again, and I am currently speaking with my lawyer to attempt to press charges against the company. I haven't received the shoes yet, but I will soon and I am sure the box will be damaged so I probably won't be able to resell them. It's truly a nasty situation.”

Helpful Report

Posted 4 years ago

“Their interface is designed to create accidental purchases. I went to modify a bid amount, but when I clicked on the edit amount button, it reverted to outright buying the shoe at the asking price, and did not prompt me for confirmation like you'd expect most sites to. Their site also doesn't let you cancel orders, so any misclick could mean you are out hundreds of dollars.”

Helpful Report

Posted 4 years ago

“delshawn farver is a felon with multiple charges of domestic assault on his kids and ex wife. How he got a customer service job is beyond me but I pray he doesn’t work around any women.”

Helpful Report

Posted 4 years ago

“If you’re out of the US don’t buy from this site. The duties and taxes you have to pay are unreal; between 2 packages I had to pay $134 on top of the price of the shoe.”

Helpful Report

Posted 4 years ago

“I’ve been selling and buying from StockX for quite sometime now. Unfortunately, After my most recent experience of buying myself a supreme helmet to add to the collection . I Am dumbfounded, how they sent me a helmet that has a completely damaged box. Please be aware collectors they have no customer service and you speak over email to 5/9 different people for the same issue. You get promises from one (cam) for a refund and then get another response from JD (rep) that a refund is not possible after a week of cams original email. Please address the matter of a seller check marks the box where it states the box is undamaged and then someone at stockx mishandles the box and tears the box of an item. Stockx should address the matter. And allow the customer to either get a refund or a replacement for an undamaged item.”

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Posted 5 years ago

“Prices go crazy right there”

Helpful Report

Posted 6 years ago

“I ordered shoes over three weeks ago there still yet to arrive. They have changed arrival dates three times now is coming from out of the country and is being held at the ups facility instead of being shipped to the correct address, stockx is terrible”

Helpful Report

Posted 6 years ago

StockX is rated 1.9 based on 350 reviews