Merinal T/A Storage Heater Sales Reviews

Name: Merinal T/A Storage Heater Sales
Address: Merinal Ltd Unit 3 Eastbond Street Leigh, Merinal Ltd Unit 3 Eastbond Street Leigh, Wigan
Rating: 4.60

4.6 Rating 545 Reviews

89 %

of reviewers recommend Merinal T/A Storage Heater Sales

Company Reviews

Questions

Metrics

4.6

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01942 265041 / 01942 6098

Email:

sales@merinal.co.uk

Location:

Merinal Ltd Unit 3 Eastbond Street Leigh,
Merinal Ltd Unit 3 Eastbond Street Leigh
Wigan
WN71BP

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Merinal T/A Storage Heater Sales 5 star review on 14th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and heater. Trouble free transaction and delivery throughout 5 *******”

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Posted 2 years ago

“very good service”

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Posted 2 years ago

“I could have done with an invoice from you not just a PAYPAL one”

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Posted 2 years ago

“After writing a first review, that has since been taken down, I am hoping my second attempt to review will be left live for other consumers. The Elnur storage heater i bought is an adequate product but the programming functions are very poorly set out. The heater sent out was defective and would not store charge. Both Elnur and Merinal (trading under Storage Heater Sales on the internet) had shocking after sales service. A contracted service repair technician was eventually sent out to replace the circuit board and display, after a fair amount of time wasted chasing the whereabouts of the replacement parts. I would not recommend either the Elnur storage heater or Merinal/ Storage Heater Sales.”

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Posted 2 years ago

“Very attractive storage heater delivered on time to a very difficult narrow country road with no problems.”

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Posted 2 years ago

“Delivery not on time was guaranteed. Was however given a refund for payment made for AM delivery. Once the order arrived, missing products, again this was refunded. Poor service from start to finish. Will not be using again.”

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Posted 2 years ago

“Was supplied with heating bricks only for ECOSSH308. Had purchased heater from AMAZON but they failed to supply the bricks at the same time. Amazon not interested when contacted about this failure. Decide to try to obtain only the bricks which SHS were very willing to do.”

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Posted 2 years ago

“Quick and efficient service”

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Posted 2 years ago

“I bought 3 rads the packaging on 1 was fairly torn like it had been really thrown about. I have had 2 installed at the moment and one of the fins at the back has snapped, which I'm not happy about. The fittings are very flimsy for such a heavy radiator and the fact that they are not secured at the bottom, meaning they pull away from the wall at the bottom, seems a design flaw.”

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Posted 2 years ago

“The service was very good, would definitely buy from them again”

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Posted 2 years ago

“Very efficient. Everything went as you informed me! Thank you, Betty”

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Posted 2 years ago

“Extremely helpful, answered all my questions.”

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Posted 2 years ago

“Very helpful staff and prompt delivery also very polite driver who delivered my heater”

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Posted 2 years ago

“Prompt next-day delivery. A mix-up over the delivery time caused some inconvenience but an apology was sent and I accept that this is not a usual occurrence. The delivery driver was very obliging. The two Elnur storage heaters I bought were competitively priced. Installation was straightforward and they are providing an improved level of comfort.”

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Posted 2 years ago

“all 5 stars except delivery co. they only get 4 for delivery as their website delivery date was a day later than advised, contacted local depot who gave correct day they get 5 stars”

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Posted 2 years ago

“Great service, ended up phoning and asking for some advice, got a great deal and they even despatched it on a certain date for me so it would arrive overnight on the day I was going to be in.”

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Posted 2 years ago

“I paid for a pre 12 delivery, the instruction on the website said I would get a telephone call to confirm time, this did not happen... I sent an email at the time I purchased requesting the delivery date. The next morning I received an email saying it was coming a day earlier. I contacted Merinal by phone and they rescheduled the delivery for the following day. At 12.30 I contacted Merinal as no heater arrived and I was told it would be between 14.30 - 16.30.They aplogised and said the pre-delivery fee would be refunded. It arrived 15.45. Once the heater arrived, there were no fixings as described with the heater and more disappointingly no cable..... Still waiting for the refund.”

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Posted 2 years ago

“Excellent communication Really fast delivery, arrived 9 am next day”

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Posted 2 years ago

“Excellent service end to end - worked with Alex to source 2 parts for a radiator that is no longer manufactured since 2017. Merinal coordinated with the manufacturer to source replacement parts. Items were thoughtfully packaged and survived international shipping. Items reached my mailforwarder in Hatfield by next business day. Throughout the process, whether by phone or email, I was presented lots of information, updates and even payment options. Amazed at the service for such a small customer order - would expect that level of care from a business to business offering with a dedicated account manager.”

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Posted 3 years ago

“Very helpful Lady. Not happy with delivery man as said he should only deliver to the pavement not into house. Do I receive a receipt and guarantee in the post please”

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Posted 3 years ago

Merinal T/A Storage Heater Sales is rated 4.6 based on 545 reviews