“Been a month since I ordered, didn’t get my product. Asked for help, got none. Asked for a refund, no response. But you guys bombard me with more adverts and ask for reviews. Y’all call yourself a 15 million dollar company in 15 years, now I know how y’all got there. Thank you for all of this.”
“After a month, I still haven't received my package.
My watch was supposed to be shipped and delivered in under 10 days.
Now, I've reached out to Stuhrling customer service which was unable to provide any kind of answer, not reading the informations I was giving them and sending me back to step 1, before just disappearing.
I'm still waiting for my refund. Lovely.
I will never order from them again and I'll make sure my friends won't either, even though they were all found of the first watch I had gotten years before.”
“Disgusted that the price for this gift watch rose from $95 to $130 AND + USD$
You should make that clear on your website
We own 4 Stuhrling watches and all have cost easy sub-100$ CDN
We will not be buying another one”
“Felt like wearing a piece of tin on my wrist. Child-like second hand movement. The whole thing reeked of - "Made in China and could not care less." These are not timepieces, they are overpriced inexpensive watches.”
“Di due orologi che ho comprato, uno e’ arrivato con la lancetta dei secondi staccata, e tutti e due non stanno a tempo ogni 2 ore vanno avanti di 1 minuto. Penso di essere stato truffato e rivorrei i miei soldi.”
“Horrible company, cheap quality product
Once you place an order, this company will relentlessly spam you. I also started getting spam from companies that I have never done business with which clearly indicates that they are selling my personal information to anyone who wants it. I have asked several times to be removed from their spam list and they refuse. I have sent several emails, all go unanswered. At one point I was getting a spam message every day.
The watch is bulky but weighs nothing. I poked at the case with a knife and from what I can tell, it is plastic. Some research says that this is a Chinese watch that is simply sold by a US company at an obscene markup. Skip the middleman if you are looking for a cheap watch and purchase the $20 version straight from a Chinese seller or a local outlet mall.”
“Didn’t have the watch I ordered in stock but I accepted the alternative offered to me. Failed to ship my watch after 3 weeks. Failed to respond to 1 week of emails. Instantly responded after I initiated a dispute on PayPal. Refunded me. You work out how I feel.”
“I wrote to customer service and orders departments. Never got a reply. Watch is just fine, but your customer service needs improvement.
Also, you spammed me every day after I made the purchase. I never signed up on your list!
Overall very negative experience. Will never do business with you again.”
“More than a month after the purchase I have not received it, at the time of purchase it was supposed to be 10 days and nothing that I receive ... written to customer service and I have no satisfactory answer ... Disappointed”
“Meine Uhr ist nie abgekommen und ich habe nur Ärger mit der Post und PayPal sowie mit Visa. Die Sendung ist nie angekommen und von Stuhrling
kommt auch nichts. Nie mehr bestelle ich bei Ihnen !”
“Stunning well made watch!
Wore watch at Christmas excellent!
Store watch back in box, until holiday. Had watch on for 8hrs and it has stopped working.
I have contacted the service department as my watch is still under warranty, great!!
Not so great!, $20 p+p.
A faulty watch should be fixed for free.”
“Watch has been delivered to the wrong address and both the courier and Stuhrling have been rather unhelpful in resolving the problem. No watch, no refund and no one available to speak to.”
“Watch looks good but I am disappointed with the product, the reasons are as follows; I noticed corrosion spots on Strap, send them pictures and called Stuhrling customer care, spoke to Rivky, she said try to get it off and if it doesn’t come off please send it back so they can replace, I have to pay for the shipment. Second reason is, I paid customs and duties of $38CAD, they told me they would refund it back but I haven’t got any refund since. I keep getting automated emails from Mark Burton, their Director of Owner Experience but I didn’t receive any response from him when I send pictures of rust on strap. Another issue I just noticed is the strap doesn’t always align with the buckle while snapping it to lock.
Thanks”
“Received gift of the SK auto skeleton watch. Great looking, functional poor quality! First didn’t keep time, auto or self winding. Purchased a self winder, watch never wound. Then with the manual winding, the crown unscrewed., then finally, neither auto or self wind became inoperative. Returned to Stuhrling for warranty repair, wanted to charge $45.00 to repair and return ship. Suggested to keep and add to the return junk pile.”
