“I absolutely love the watches, and I am now on 7 pieces in total.
The details are stunning, and the colours er stunning and eyecatching whereever you go.
However the service provided when in need of spare glass, and way of communication via mail, is far from the level of service expected, sorry to say.
So am I going to buy another watch - of cause. Am I going to expect good/easy access to replacementparts - not so much.
Regards from Denmark.”
“Ordering went well, phone contact was clear. Only issue was sending the watch via courier. It cost me $17 for it to cross the border. Had it been sent via US Post, I'd have received it with no extra cost”
“I have 4 Stuhrlings currently and I like them all, I recently had an experience that might change everything moving forward. I recently bought a watch online and I spent a little more than I usually do as Stuhrlings are usually priced very well. I received the watch in a timely matter and it was packaged beautifully, as all my other watches have been, I opened up the orange and black box in anticipation of what I ordered and unfortunately, I was underwhelmed. This has only happened once before and the company was good about accepting my return. Same thing happened this time, except they didn't offer a return shipping label? So I had to pay $14 for priority shipping (tracking) and $5 for insurance. I called customer service about my issue a few days after I received the confirmation email that my return was accepted. The customer service rep understood my issue, but said that it is a company policy to not offer return shipping. I was expecting her to issue some sort of credit or coupon to make up for the $19 that I spent to ship the watch back. No dice, got nothing.
I find it odd for a company that is primarily an online retail store to not offer return shipping, especially in todays online economy. When I asked the rep about purchasing future watches, she basically said that was the cost I would have to absorb or take into consideration.
I think $20 to test a watch is very extreme and I most likely won't be ordering any Stuhrling's in the near future.
Sincerely,
Steve Friedman”
“A very nice watch, I am very happy that I bought this watch. Very good value for money. The only dissatisfaction is that it does not have written the "swiss quartz"on the back cover as it is in the picture on the site. I also attached a picture in which it can be seen that it is not written as it is in the picture on the site. The model of the watch is Regatta 842.”
“Thank you for the order sent. It very beautiful than l expected but only the wristband is too big. I like it.
I had enjoyed viewing at the website as it is users friendly and easy to go around. Thank for the discount which is in time for me to get a gift to pamper myself.”
“Always sceptical about buying from an overseas company, but after a lot of research on Stuhrling, and reading other customer reviews on there purchases I took the plunge and was not disappointed, great communication and prompt postage, and above all the watch is stunning, thankyou Stuhrling 😁”
“Communication with company and customer service is excellent. Quality of watch is great. It is packaged extremely well, in beautiful presentation box. It’s great for giving as a gift. Impressed with my experience dealing with Stuhrling.”
“The website did not list the currency I was shopping in. So my actual cost came out to be quite a bit more. Also, since the purchase was from a foreign country (which was not made apparent), they charged me a large duty fee. I left a voicemail with the support phone number, but it was never returned. I refused delivery and the products will be sent back for a refund.”
“Probably the prettiest and most elegant watch in my collection. Too bad it has "Swiss Quartz" mark on the dial; watch that is legally entitled to use "Swiss Quartz" mark (and I presume that Stuhrling was honest when it chose that mark) is also entitled to use the more prestigious "Swiss Made" mark, which would look nicer on the dial.”
“The Watch looks cool! I love it at the first sight. However the strap is not pleasant to wear for a long time. And the shipping is not good because it took 1 month to get to us. When come to Vietnam, DHL e commerce linked with Vnpost which is the worst courier service provider in our country.”
“ate hoje nao recebi o relógio ....comprei ha mais de 30 dias e ele não chega nunca ..achei a experiencia péssima ate agora ....quando fui comprar o relogio o site dizia que a entrega ocorreria por DHL em 10 dias uteis”
