“The employee was very rude, did t even greet me and my fiance. When I said hello to her she just nodded her head. This is the second incident I have had at this location, last time was 2 years ago. The location is 4774 Mahoning Avenue Suite 4 Austintown Ohio. My trip was at 10:49am on 4/04/2025. The employee had red hair and was heavy set. The next customers who came in after us were greeted and even had a conversation sparked between them.”
“Used to love subway fresh ingredients, now many times it looks like it’s been sitting too long and I’m afraid to put it on my sandwich. Today for convenience we stopped at Subway on 7501 Dunsmore Rd, Rapid City, SD 57701. My bread wasn’t even fresh at all and I could actually tap on it. It had to be a least a day old. We got it around noon so it should’ve been fresh. I don’t even mind if the staff isn’t very friendly, which they weren’t, but that a lot of money for what tasted like day old bread, very dried out. I didn’t even have it toasted. Plus they got our other 2 sandwiches wrong. Tried to take a survey, they no longer accept surveys. Tried to connect to other websites like Subway listen, and subway support, customer service, all a dead end. So how can they fix the issue, if they don’t want to hear it?”
“We sometimes get subs at the Comfort, WV Subway. It is such a gamble. Most of the time the bread is so hard that I cannot chew it. I ordered a BLT sub today and it has no bacon.”
“Possibly the worst sub I've ever had. Went to lawrence kennedy store on Tuesday around 730pm. Ordered a footlong meatball sub.. absolutely no tomato sauce on it just a few dried up meatballs & cheese. Probably been sitting in the steamtable since opening time. I will never go to this location again. I had the meatball sub in the Ajax store & it was to die for. 2 thumbs down for this Scarborough location. Fed half to my dog.”
“I visited the Flatlands Subway on the corner of Avenue I today around 1 PM and was once again disappointed by the poor customer service from one particular employee. While the gentlemen working there are always polite and professional, the short Indian woman serving today displayed a consistently unpleasant attitude.
I prefer my bacon to be fried separately so that it is crispy, and every time I make this request, she responds with visible frustration. Today, I ordered two sandwiches, and to my shock, she placed my sandwich directly over the garbage bin on the counter. This is a clear violation of basic food safety standards. The sandwich itself was on the counter, but the end of the bread was touching the plastic liner protruding from the trash can. If a health inspector were present, this would undoubtedly result in a failed inspection.
When I politely asked her not to place my food in such an unsanitary manner, she became visibly irritated. Instead of correcting the issue or offering a simple apology, she turned to her colleague and made a remark in her language, which only reinforced her dismissive attitude. This is not the first time I have encountered such behavior from her, but today’s incident compelled me to formally address it.
I sincerely hope management takes corrective action, as I would hate to take my business elsewhere due to one employee’s disregard for basic hygiene and customer service standards. I look forward to hearing from the establishment regarding the steps that will be taken to ensure employees adhere to proper food handling protocols and treat customers with respect.”
“Waited for 45 mins today & not a single employee took the time to come wash my hands. Why the heck is there an "Employees must wash hands" sign there then?!”
“Sorry to tell that I was eating subway from more then 2 years ago but this time wanted to try the newly released sandwich called 12fast and furious chicken. It was totally not good I would recommend not to try to make this kind of worst sandwich thank you ( I am trying to post a photo but couldn’t post )”
“I have tried to visit a Subway several times in Muncie Indiana lately. The store on S. Madison has told me, "We are not taking orders at this time.", "We are too low on food and need to close.", "We are online only right now.", and "We are short staffed as usual so I can't promise you'll get your food any time soon if you order right now."
I decided to try at the one in IU Ball Memorial Hospital while waiting on my son when he was in surgery. I was second in line and there were 8 people in line. There were three employees behind the counter looking at everyone. We were told to leave. The only one that appeared to be doing anything at all other than staring at the line as it grew stated, "We are online only right now."
It turns out sandwiches are super expensive now so I guess I'm glad your employees saved me from over spending, but is this really the business model? Paying people to tell customer to go away? Seeing some of the other reviews on any site I look at makes it pretty clear this company is not being run properly and won't be around much longer. My experiences would suggest this as well.
I cannot believe you have a business with doors that are open, staffed with employees that are joking around and doing absolutely nothing and the decision is to only take online orders. Then, apparently charge $20+ for a ham sandwich!
Your employees are working their way back into unemployment and so is the entire corporate decision level management team. High prices are one thing lately, however no other restaurant chain let's a customer enter then tells them to leave and order online only.
This trash will not be missed. I am certain I will look around one day and realize, "Hey, I was right. Subway is gone. Wonder when that happened."”
“On 9-21-24 I went to Subway in American Fork Ut. I was there at 8:30 the toaster overs was turn off and they was out out Black Olives. I ask the employee told me that they close at 9:00 and they already turned them off. So cold 4 sandwich . I thought I would give them a second chance. So 9-30-42 i was there at 8:00 all the chair are put up .but they close until 9:15. So if anyone wanted to set they could night. I had order a foot long Veggie sandwich o flate bread there was only about 1/4 cup shredded cheese all to the the down to one end. So i asked for more cheese 3 times i bet there was not 1/2 of on the whole thing. I asked that they put the cheese the length of the foot long . They told me they put the cheese on the one and roll it like a burrito, ( if i wanted i would had gone to another restaurant)i told them that is not the way it goes. So after 3 times on the toaster they got the cheese on the length of the flatbread. Next I order 1 6 inch hamm and they put the ham and cheese at the end so they could round it like a burrito i finally go them to do it right. Get 4 sandwiches order. So they rang up my order. I asked if the coupon was applied was told yes. Had to go back in because they didn’t apply the coupon. Then I get home and there is no ham on the BMT. How many chances do I give them. I spent over 50.00 on the food.”
“I have been a long time customer of Subway. I have seeing commercials advertising Foot Long Dipper for $3.00. When I went into Subway, took 10+ minutes for an employee to come out front to take care of me. The Foot Long Dipper was for $4.00 and not $3.00 as advertised. The $3.00 was for Pretzel only. The Dipper was the blandest ever tasted. Not much salami and cheese. The advertisement showed the Dipper dripping with cheese. There was barely any cheese. Definitely not dripping. Won't be back. I will be telling numerous people that I know about the disappointment in Subway.”
“This is was the worst subway joint i had ever been to, staff had no knowledge, i paid 200 rs for subway grill sandwich which only had bread, few pieces of capsicum and a bit of chicken, staff was not at all co - operative..
Please dont visit subway at sion circle, its a waste of your time, money and energy.”
“Subway was my favorite place to go for a meal. I always got a chicken wrap with cheese, lettuce, tomato and onion. They have discontinued using the wrap and now use Flat bread.
I'll have to find another favorite place because I don't care for the flat bead.
:(”
“The service on the phone
while ordering was wonderful. Nice young gentleman. The sub I ordered was delivered and hot. Price was very fair.I .ordered a foot long Italian sausage parm. Pure Perfection .. was delivered nicel "boxed" not wrapped in paper. Best service and the best food in Kenmore.
They cared about their customers.
Just want to say thank you . Subway 😁”
