Superbalist.com Reviews

Name: Superbalist.com
Rating: 1.44

1.4 Rating 233 Reviews

8 %

of reviewers recommend Superbalist.com

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Metrics

1.4

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 1 star review on 10th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service. I requested a return just because the products I bought were big. It's been 3 weeks now and they haven't collected the order. When I call they mention that collection will be arranged. Now it's been 3 weeks without collection. Please arrange collection and process refund.”

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Posted 2 years ago

“I ordered a Paw patrol trolley bag for my daughter and a 2 in 1 USB cable however I did not receive the USB cable. The bag is unbelievably dirty! You'd swear it's a hand down from someone. Even the delivery was late! On their website it says 2 items were delivered. I can't believe I wasted my money like that. I am never buying anything from Superbalist again!”

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Posted 2 years ago

“I ordered a pair of sneakers and the order was scheduled for the 31st August till today I haven't received it and when I call no one pick up. I'm so disappointed with the service I received from them”

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Posted 2 years ago

“The worst experience of online shopping I have ever had. I bought a sebago shoe two weeks ago and they delivered the wrong size. I then bought another shoe to replace the wrong one and they delivered the wrong size again today. Now I'm sitting with 2 size 10 shoes that I can't wear and Superbalist has my money but I don't have what I paid for. This is a really good example of how bad their service is.”

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Posted 2 years ago

“I am very disappointed in the service that I have received from Superbalist on my last order. I ordered Skechers that were on special and received the incorrect size twice due to an error made by Superbalist. Logged a query with them on 3rd August. On the 5th August I was advised the following: "We will escalate the matter to our warehouse team to check the sizes at the warehouse As soon as we receive any feedback, we will revert back to you We do apologise for the inconvenience this has caused" On the 10th August I was further advised as follows: "The retail team has suspended the item from the website They are currently investigating the item As soon as they receive feedback, they will let me know and I will then revert back to you Unfortunately, they are unable to provide a timeline for how long the investigation might take Should you want to log a return for a refund, you are able to log one for the item or alternatively, you can let us know that we should log one for you We do once again apologise for the inconvenience this has caused" I have checked the website today and this item is on sale. I don't understand why this hasn't been resolved. It's so simple, send me my correct size that I ordered and take back the wrong size that was sent?”

Superbalist.com 1 star review on 20th August 2022

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Posted 2 years ago

“Ordered Levi's jeans.excellent quality and prompt service. Free delivery. Will definitely buy again. Superbalist can do better on lowering prices otherwise awesome 👌”

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Posted 2 years ago

“I'm so fed up with inventory errors. Your stock never seems to be updated. As for your perfumes to say it's fake is an understatement. It's actually pathetic like water. Absolute waste of money. Better off with a smaller brand but genuine stuff. What a ripoff.”

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Posted 2 years ago

“I think I’m disappointed with superbalist. I’ve just read reviews below and the questions I once had got answered. I bought these white g star sneakers, then first day I wore them the g-star in the foot cushion got removed piece by piece until all gone. I did not pay much attention but I had a question like wtf. Ok time went by and then the leather started peeling off on the sides, I had questions again like why would g star do such. I’m still confused even now with the tekkie. Regarding the Calvin Klein perfume, I got it at 50% and after reading such comments I’m worried too. However, I’ve had doubts about superbalist, like on t shirts, why do they sell products that are not found on the official g star online shop.”

Superbalist.com 1 star review on 28th July 2022

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Posted 2 years ago

“Order was scheduled to be delivered today. I paid an extra R60 to have it delivered on a Saturday. Received emails saying it will be delivered before 17h00 today. It is 16h45, I have looked on the app and it says delivered. I phoned Takealot as they are the delivery partners and spoke to a very helpful Monique who confirmed that the driver delivered the package to the incorrect address. I had cancelled plans today to be available and am absolutely fuming ! How the package can even be delivered to the incorrect address is beyond me. Still waiting…”

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Posted 2 years ago

“Guys I want my refund, do better!”

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Posted 2 years ago

“FAKE SNEAKERS I bought puma sneakers and on my wash it was already pilling off and the yellow colour coming out...”

Superbalist.com 1 star review on 4th June 2022

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Posted 2 years ago

“SUPER UNHAPPY CLIENT - FRAUD ONLINE PLATFORM I use to give Superbalist a 5, they have however brought themselves down to a 1 in the last two months. 1. Their inventory is never up to date, so when you order they don't deliver the product, but ALSO they dont refund you the money, you have to hunt them down for it for weeks, to never get a response. 2. They don't refund your monies. 3. Their customer support team is a waste of time and airtime, they tell you they’ll investigate and then you never hear from them a again! 4. Their delivery date is never accurate. 5. They dont deliver all parcels and do returns same time, 4 different people will be coming around to your house as various times. Superbalist is becoming super unreliable, they are not helpful at all, they are not honest, they are not ethical and they need a new managent team/system or they need to forget doing any service at all. SUPER UNHAPPY client, with many bad experiences with this online shopping platform!!!”

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Posted 2 years ago

“Ive been a loyal customer of superbalist order(14619462) ive brought a sweater but it was small so they couldn’t get exchange it ive been waiting for my refund for almost 3 weeks even now ur service is pathetic & poor management with your stuff”

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Posted 2 years ago

“Very disappointed with Superbalist their Perfumes are fake fake fake. The smell doesn’t even last for 5minutes.Spent 3k on Gucci Memoire, Lacoste and Dunhill all of them Fake Fake Fake. Please save a bit more and go to reputable sellers, coz it's really not worth it. They do those sales knowing that they ain't selling the real deal.”

Superbalist.com 1 star review on 6th May 2022

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Posted 2 years ago

“No glory from Superbalist customer support team. By now I can't count the many times enquired about ORDER NO. 14562144. Im been completely ignored. There is NO TRACKING AT ALL not even awaiting parcels.These outfits were purchased for functions on Easter weekend. It's processing from 8th of Feb after the money had been paid out of my bank acc. Now an order I placed after this one to get a G star Raw top for a function on Easter Weekend on their sale & while in stock was cancelled & refunded cause they don't have stock of the item I purchased. I'm making an old fashion trip to the mall today to purchase outfits for the weekend. I honestly believed Superbalist valued theirs customers & would of at least given me some sort of feedback. Im no longer wish to purchase anything on Superbalist. They don't care for me as a customer at all. My business is not valued. So disappointing.”

Superbalist.com 1 star review on 14th April 2022

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Posted 2 years ago

“I'm a loyal customer of Superbalist & with great trust I pay upfront thousands of rands for our orders. I purchased apparel from G. STAR RAW order NO 14562144 on the 8th April for Easter & it's stuck in processing. This is the 3rd order this is the 4th order I'm having difficulty with. I've emailed queries to your consultants over 5 times & they are completely ignoring me. The policy of contacting me within a day is false. The order has being skipped completely & the orders after have been delivered or on its way. Now I'm concerned about the money I paid upfront I'm at a point where I simply want to return all orders within 30 days, have all my money refunded & then delete this app. Our shopping experience should be easy, stressfree & the money we pay to Superbalist upfront with trust trackable. Extremely disappointed with Superbalist & more disappointed with so call guaranteed online assistance & consultants. This is bad business.”

Superbalist.com 1 star review on 12th April 2022

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Posted 2 years ago

“Ordered a pair of espadrille wedges. Within 30 minutes of my first wearing them I had nasty cuts on my heels from the sharp metal exposed on the inside of the eyelets. Unfortunately you get what you pay for, and at half the price of competitors it’s no wonder they are shoddily made. Cheap finish is a hazard to wear. I’m going to have to wear plaster/ tape and try alter the shoe to be more comfortable (and less SHARP!) very disappointed!”

Superbalist.com 1 star review on 11th April 2022

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Posted 2 years ago

“I placed 2 huge orders with Superbalist and I've been unable to track these purchases. I've sent several emails and I have evidence via emails by their agents assuring me all is well & that the orders are will arrive by a certain date. There has being no updates and the orders are being skipped. Now their have stopped responding with me completely & their apparent helpline is never answered. I'm about to lay complaints with bank requesting retrieval of these funds based on fraudulent activities.We pay large amounts of cash upfront on trust. Next step will probably be criminal charges against the agents who have assured that my orders are trackable online. This is also complete deception.”

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Posted 2 years ago

“absolutely disgusting service. Delivery has been delayed for almost three days!”

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Posted 2 years ago

“To date I haven't received any communication regarding my order. It said delivery 23March and its the 5th of April and still no communication. The app doesn't help much under tracking my order. The last update I got was on the 21th of March @ 14:19 "in transit to distribution hub" That's it! lask week I went to take a lot delivery point and they listed the parcel as "short received" yet you guys went and said the DC claimed it & STILL I don't have my parcel. I sent an email on the 31st, receiving an email back saying: " We have a much quicker way for you to find the help you need using our online help options. Visit our Help page here (https://accounts.superbalist.com/support) for answers to delivery, order, payment and product related questions and you will respond in ONE BUSINESS day"??????? - STILL NOTHING!!!!!! I sent an email on the 1st of April @ 11:40 and yesterday was the 4th of April and still NOTHING!!!! If your client concierge team is available from 07:00 - 06:00pm Mon - Friday, Saturdays between 09:00 - 12:00pm and Sundays between 11:00 - 02:00 pm - Can you PLEASE let me know how come to date I haven't received any communication regarding my email or parcel??? Today is the 5th of April AND STILL NO ONE has contacted me. Your landline NEVER works, there is always "something" Can someone just get back to me!!!”

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Posted 2 years ago

Superbalist.com is rated 1.4 based on 233 reviews