Superbalist.com Reviews

Name: Superbalist.com
Rating: 1.44

1.4 Rating 233 Reviews

8 %

of reviewers recommend Superbalist.com

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1.4

Based on 233 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 1 star review on 10th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought two mirrors but only received one broken mirror. Worst part is one could hear the broken glasses in the box but the delivery guy was told to deliver anyway after he brought it to their attention. To add, the mirror was returned by somebody and sent to me, they covered the previous tag and pasted a new tag on the box, to show that it was deliberate. 2 weeks after I still haven’t had any reply on the second mirror I bought, after countless emails. I wouldn’t advise anyone to buy from superbalist unless you want to be given a run around and not having your goods that you paid for delivered.”

Helpful Report

Posted 3 years ago

“I bought 2 dresses and returned it for a smaller size. I showed the courier both dresses as packaged and explained that i only tried the 1 dress hence the other 1 still sealed. A few days later Superbalist is telling me that i did not return both dresses. I will provide security video footage to the media to expose the company. I will return both dresses that i have paid for and suffer the loss. The audacity of telling your customers that they havent returned the item. Service is pathetic. Never been addressed as a thief, that being a law enforcement employee. Disgusting Superbalist!!!”

Helpful Report

Posted 3 years ago

“I ordered a Timberland shoe which costs R1959.00 , the amount was deducted from my account , when I arrived at the pick up point , I opened the box which has a loose seal while inside the pick up point and found a Converse box with a used pair of Converse inside the box , I immediately called the head office and all I was told was they will escalate the matter , I refused to accept the package and left it at the pick up point after logging a return!! Now I have been robbed for my money R1959.00 and I have nothing to show for it except a few emails all saying the issue has been escalated !! Is this the way Superbalist is supposed to conduct sales and service to rob and defraud customers and more frustration occurs when they just do nothing about their pathetic service!!! I ordered the item as a gift and because of the incompetence of Superbalist I had to go to a Timberland store and buy another shoe while Superbalist has my money and just refuse to make an effort to properly solve the issue as easy as it was for them to deduct the funds from my account and send me utter rubbish!!! Beware … Don’t use Superbalist my experience with them only show me a bunch of thieves !!!!”

Helpful Report

Posted 3 years ago

“I have purchased 2 pairs of Converse All Stars from Superbalist. I also have other pairs from converse and Edgar's. I have them for years, no damage except for the colour fading with occasional Washing. The 2 purchased from Superbalist don't fit like my other pairs. The material and look of it is different and how I know it's fake is because the inner linings of the show has come out. I have converse for 10 years and I use them regularly, not once have the inner lining or soles come out. My pairs are only 2 months old and they are already deteriorating. Definitely Fake, Definitely won't purchase again.”

Helpful Report

Posted 3 years ago

“The Narcisso Rodriguez perfume I bought is definable fake. I bought the same perfume last year from Edgar's and it last almost the whole day. So disappointed. Now I know why your perfumes are so cheaply priced. Very very disappointed.”

Helpful Report

Posted 3 years ago

“I purchased an organic face serum (Hey gorgeous banish and repair serum) , this was my second time purchasing it, but when I received it some of the serum had leaked out and the bottle was sticky and was not giving the smell it normally gives kind of an off odour. I’m not sure if the leakage caused the off smell as the product has a life span of 3 months after opening and the smell was not pleasant, I was hesitant to put it in my face. The unfortunate thing was it is non-returnable product.”

Superbalist.com 2 star review on 18th June 2021

Helpful Report

Posted 3 years ago

“So i bought 2 x Davidoff perfumes for myself and my wife from superbalist as they were on special for 50% off. The package came and when i opened it the mens box was sealed. The womens one had no plastic around the box and there was full fingerprints all over the bottle. My purchase for these items were R1268. When my wife sprayed her one there was no smell at all. When i opened my one and sprayed it there was a smell but lasted not even 5 mins! The smell was gone and these are designer perfumes!!! I then logged a return on the superbalist app stating that these items were not up to standard as i have the same perfume which i purchased from edgars 2 years ago and the smell lasts the whole day. My return was cancelled and i was instructed that there is no returns and refunds on these items because they were used. Firstly how do i prove that my wifes item came unsealed? Secondly how would i have known that these items would not even last 5 mins??? I have lost R1268 on a purchase which i feel is counterfeit goods. Dont ever buy perfumes from superbalist because they are scam artists who will take your hard earned money with no remorse!!!”

Helpful Report

Posted 3 years ago

“Bought Converse from them 2 months ago, they began to wear out in two months although I only wore them occasionally. I don't think they sell genuine sneakers. DON'T PURCHASE SHOES FROM THEM. THEY ARE FAKE.”

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Posted 3 years ago

“I really miss Spree... Ever since it became Superbalist.com it's been really disappointing. Not sure what the difference is. A recent example: I bought a lovely pair of slippers. Upon arrival, I find that it's two left shoes of the same slipper😕 Ive returned them... But I was quite excited for these coz they were so cute. They won't deliver to my address too. The app just won't allow me to add my address.”

Superbalist.com 2 star review on 12th May 2021

Helpful Report

Posted 3 years ago

“I bought a few items from Superbalist and return some, I have been asking and asking for my refund, I am told it's processed but the money isn't in my account. It's a lot of money for me and so disappointing that I am treated like a scammer when I want my refund that is due to me.”

Helpful Report

Posted 3 years ago

“I bought a Superbalist brand set of black winter pajamas for about R570 and judging by that price it should be good right? Well A LOT of loose threads were exposed when I got the product and more and more are visible each day. The fabric is incredibly thin and cheap and it’s poorly made. Do not buy from Superbalist.”

Superbalist.com 1 star review on 26th April 2021

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Posted 3 years ago

“I ordered and paid R4798 for two occasional chairs R2399 each on the 3rd of April 2021.On the 5th the order was cancelled and said these been an error the chairs were sold out and the will refund my money. On the 7nth I got a refund of R2399 I sent an email and attached my bank statement that I got only refund for one chair. They sent me a screenshot of what's suppose to be proof of refund for both chairs and I should wait 7days if it doesn't reflect on my account I should go to my bank and ask them to track both refunds which I did The bank said if the money didn't reflect on my statement then the money wasn't received I got back to the fashion assistant and she said ascalet the matter to finance department, I'm still waiting for feedback from them surprisingly another lady is experiencing the same thing with her refund”

Superbalist.com 1 star review on 20th April 2021

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Posted 3 years ago

“I orderded a return on a Tshirt in exchange of size in February 2021 when the tshirt arrives for delivery i did not check same time when i get home i found that the Tshirt is too dirty and even looked like something was chewing it i then return it again for refound even today i am still waiting for my money.”

Superbalist.com 1 star review on 3rd March 2021

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Posted 3 years ago

“I have ordered numerous times with Superbalist and always got what I wanted and my deliveries where on time,I pay with payflex never had a problem not even once even with debit card payment .”

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Posted 3 years ago

“Inbought white sling high heel. Wore it for less than an hour and the sling started falling off. Never wore the shoe again😢”

Helpful Report

Posted 3 years ago

“I was so disappointed witg the service o received i was suppose to receive my order 29 December 2020 and to date 5th January i have not received it. Spoke to different consultants without any help worsr tge first consultant by the name of Sibongile.. she has been promising to return my call and give me update without success. Very pathetic customer service i must say”

Helpful Report

Posted 3 years ago

“I ordered a Nike sneaker and it looked fake and had uneven stitches everything was just wrong, so i returned it and they refunded me so i ordered it again the 2nd time thinking i would get a better quality but no it came back even worse. I just logged a return, i just want my money back, i will never order anything from them ever again even if the everything they are selling is 10c NEVER. Superbalist has lost a customer.. So disappointed in you guys”

Helpful Report

Posted 3 years ago

“Ordered on the 9th, shoes arrived on the 10th, with standard delivery. Thoroughly impressed.”

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Posted 3 years ago

“i had a terrible experience with superbalist.i received a damaged item and they are not refunding me for this nor are they taking it seriousy”

Superbalist.com 1 star review on 3rd December 2020

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Posted 3 years ago

“Fake clothing. 2 R.V.C.A shirts fading and cotton coming through image. Same for Quicksilver hoodie, image also fading. not even 2 months old and worn about 3 times - all items”

Helpful Report

Posted 3 years ago

Superbalist.com is rated 1.4 based on 233 reviews