Superdry Reviews

3.4 Rating 246 Reviews

60 %

of reviewers recommend Superdry

3.4

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Popular Questions:

Delivery

How does Superdry deliver? How long does Superdry take to deliver? Does Superdry deliver on time? How is accuracy and good condition of items delivered by Superdry?

Customer Service

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About Superdry:

SuperGroup is a distinctive branded UK fashion retailer offering quality detailed clothing and accessories. It operates a multi-channel business through a combination of Superdry and Cult standalone stores, and Superdry concessions.

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Email:

care@superdry.com

How quickly does Superdry resolve customer queries?

Helpful Report

(1 month ago)

Greater than 55% of reviewers feedback is Superdry takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

33.33%

Industry Average

“ DO NOT USE ONLINE ORDERING! I was told by the Rushden branch that the coat I wanted was out of stock everywhere so ordered it online. When the recipe was emailed it stated a delivery time of 10-12 days which was too long because my godson will have left home by then. I Called the Cambridge store and they said they had one and would save it for me. Tried to cancel my online order and was told I couldn’t because it had already been shipped (30 mins after placing) and they couldn’t change the delivery address. Really poor customer service! ”

- Anonymous

“ The site said sorry your payment didn't go through. Credit card company says different. Can't call them, chat says sorry no chat. Bad service and bad business practices ”

- Anonymous

“ I really don't recommend it. The ordered parcels do not arrive, there is no refund and contact with customer service is a nightmare, no one answers. ”

- Magda

Superdry Reviews

Customer Service - Bad