“NO CAR,NO MONEY!!!!The car was rented…
NO CAR,NO MONEY!!!!The car was rented from DoYouItaly.com. On arrival to “Treviso i Surprise car rentals “ office we were told that debit car is not acceptable for deposit and we can take car only when the insurance is paid off of 180eur, plus 3 days car rent did cost us 130eur separately. After we refused to buy insurance, we were offered to go outside and have good think about it, after few minutes when we made our mind we approached to manager, which was smoking outside, trying to clarify few questions we had , her reply was: don’t you see I am smoking, don’t disturb me…
We called doyouitaly.com to help sort out the problem that accured on that time , we were explained that this is our own problem , that we don’t read payments terms and conditions and they can’t help us. We were left withour a car and without money that we paid. Therefore we had to wait 2 hours for a bus for our travel to Venice. Avoid SurPrice car rental and doyouitaly.com !!!”
“I now understand the name of the company: it was indeed a big surprise for me: They told me to accept an insurance fee of € 180 though I was already insured by the car Broker JetCars. That did not count they told me, and if I should make a damage, even a little one, they would take the full deposit of € 750. So I paid the € 180 extra.
After contacting my broker they told me this was wrong information. I claimed the amount back from Surprice car but they refused to pay me back the € 180 because I had signed the contract already. Besides I got an old car with damage and a bad working Airco. Never such a Surprise car again!!! Please take care with booking at this organisation and pay something more at a better company which is in the end much cheaper!!”
“SCAMMERS
I WISH I READ THE REVIEWS BEFORE, PLEASE AVOID USING AT ALL! Me and my partner were scammed by there No card policy and had to pay £300 insurance cover, which was not stated in the T&Cs. Then we also had to pay an additional £400 deposit holding fee! The service was AWFUL, the staff couldn’t speak English, we have no choice to accept charges as we had no other options of travel.
Arrogant staff and very rude.
WORST PART the car didn’t work properly, the car was dirty and kept stopping, a dangerous experience on the motorway!
This place is hidden you can’t even find them, the actual car hire company is called AutoOne, dodgy business!”
“I must confess that reading the reviews, made me a little apprehensive, as people tend to write them, only when it does not go their way. However, everything was great, from the pick up at the airport until the return. At the airport in Venice, we waited around five minutes, a five minutes drive to the office. At the office we were welcomed by Julio, who was very friendly, helpful and informative. The car was new, clean and very economic, no scratches or dents. On returning,we had it washed and tank full, which is the norm, no queue, Eleonora welcomed us, again very friendly, helpful and quick. Both always with a smile. I would definitely recommend it.”
“They Charged me DOUBLE in June 2023, still not able to Refund to me, and sent an email to threaten me! This company is a gangster, NO Credibility at all !!!”
“Hello everyone, I'm Matt Claiborne from Dallas Texas, usa. I'm here to tell you about my experience about recovery companys. I was scammed by Watermine company! They shut their website down after they took all my money. I was furious, I desperatly needed to get my funds back. Due to the situation I was in I was much more careful in finding a company that could help me get my funds back. I heard about recovery services. I talked several companies. But most of them request front payment. Some of them doesnt but they have bad reviews, and it may be lost of time to go on with them. CP-INVESTIGATION.C0M (Payback, Moneyback same.) has the best reviews between the companies i chacked and shared my problem. Cp Investigation have been an amazing positive help for me, having being scammed out of a substantial amount of money they have successfully assisted in retrieving approx. 70% of my loses so far, with no stone being left unturned I am confident they will obtain a refund for me in due course. They are helpful, professional and compassionate at all times fully understanding my position and always available to assist and answer questions. I can only recommend the company and staff working there, they have all been first class!”
“Surprice Fiumicino lacks professionalism, they threatened to cancel my deal and made me pay 52 euro extra from a 17 euro booking, because they incorrectly assumed my driver's license was not international. On top of that, they did not have the car I selected and had to look for a replacement.
Their manager is not someone that should have a job in customer service as she is rude to customers and scream in their face, assuming being a manager gives her all the right.
I am utterly disappointed by my experience, because same time I saw another man who was waiting for the rented car, for more than an hour, kicked out of the office by the rude manager, she deserves to be fired”
“Hired a car from Surprice at Milan airport. Had to authorise a pending payment of 900 Euros as a deposit because I had taken insurance from the company recommended on Trip.com and not their own even though this was not an option. Returned the car with same fuel and no damage. Staff very busy and gentleman who reviewed the car on collection said all was ok and to sign document. I asked him what the document was but he had skipped to the part for signature and just said car is ok. stupidly, I signed.
Once home, the pending deposit was cancelled but £19.21 was taken out of my account without authorisation.
I complained to Trip.com who investigated and then told me that it was for cleaning as the car was dirty and I had agreed to this. I have made further complaints to Trip.com and to my credit card company.
This company is scamming money and it is being endorsed by Trip.com. My advice is not to use either company.”
“very bad company they dont mark the damage on the car and when you returne the car they charge us for marks or scratches there are alredy there before the 2 brazilian guys that work there do that will never rent with them again thiefs”
“Ordered a 9 seat car from them. They spent 2,5 hours with additional fees and expenses before they told me the car was not there ("out of service" was the term they used). This is not a trust worthy company in my opinion. Stay away and choose another company that you can trust.”
“For all those who did not get their deposit back. We have come a long way in every possible way and only constant appeals to the police have helped us. Only the police can save your money. No one else. And this is only during the high season, where it is easier for them to return the deposit while at the same time taking much larger amounts from others. After this season this company will be gone and thousands of people will be cheated. I can't believe this is not happening in Africa but in the EU.”
“I will not recommend SurPrice Venice Car Rental to others. *Unacceptable Cancellation and Refusal of Refund*
I am writing to express my extreme dissatisfaction and disappointment with my recent experience at the Venice branch of SurPrice Car Rental. I made a reservation for a rental car for seven days, paid the rental amount in full, and also paid for insurance in full, well in advance of my planned trip. However, upon arrival at the Venice SurPrice Car Rental, I was informed that my booking had been canceled without any prior notice or explanation and, to my utter disbelief, no refund would be issued. I was informed that the only refund possible would be from the insurance company. This is, in my opinion, daylight robbery.
I find the manner in which SurPrice Car Rental Venice has treated my booking and insurance payment to be nothing short of disgraceful and unprofessional. I made my reservation in good faith, paying in full for both the rental and the insurance, and expected to receive the services I paid for. To cancel my reservation without providing any justification, notification, or compensation is not only a breach of trust but also, I believe, a breach of the terms of our agreement.
I strongly urge you to review your policies and procedures regarding cancellations and refunds and to rectify the situation immediately. My trip to Venice has been overshadowed by the stress and inconvenience caused by your company's actions. I am extremely disappointed with your lack of communication, unprofessional behavior, and blatant disregard for your customers.
Furthermore, I would like to emphasize that I will not recommend SurPrice Venice Car Rental to others. I intend to share my unfortunate experience with family, friends, colleagues, and on social media and review platforms. Prospective customers deserve to know how SurPrice Car Rental treats its customers and should be aware of the potential risks involved in doing business with your company.
In conclusion, I expect an immediate and satisfactory resolution to this matter, including an explanation and an appropriate refund. Please understand that if this issue is not addressed promptly and to my satisfaction, I will not hesitate to escalate the matter to the appropriate authorities and seek legal recourse if necessary.
ChatGPT
I strongly discourage using SurPrice Venice Car Rental due to their unacceptable cancellation and refusal of refund. I prepaid for a seven-day rental and insurance, but upon arrival, I was told my booking was canceled without notice or explanation, and no refund would be given except from the insurance company. This is disgraceful and unprofessional. I made my reservation in good faith and expected the services I paid for. Your actions have caused stress and inconvenience during my trip to Venice. I will share my negative experience with others and on social media. I demand an immediate explanation and appropriate refund, or I will escalate the matter and seek legal recourse if necessary.”
“Summation of my horrible experience with SurPrice/Auto One:
• Charged my credit card an exorbitant deposit of EUR900.00
• I had not one, but two flat tires in one day!! The first tire (left front driver’s side) blew while I was driving on a busy motorway. I had to stop immediately to prevent losing control of the vehicle and causing a serious accident. I had to change the tire on a narrow shoulder of the motorway, risking my life doing so. No emergency equipment available in the vehicle (warning triangles, flairs, etc.). The second tire (right front passenger side) blew while driving to Pisa to return the car. The spare was already used so we were stranded on the side of another busy motorway.
• SurPrice/Auto One in Pisa were contacted several times and refused to help me.
• I resorted in contacting 211 (Italian version of 911) who kindly assisted me and put me in contact with an English speaking person at Italian Emergency Roadside Assistance.
• I was met by a tow truck and driven to Montopoli, Italy where the car was to be repaired.
• I had to pay 140.00 EUR cash to a friend of the tow truck driver to get us back to SurPrice/Auto One office in Pisa (not to mention taking a train from Pisa to Lucca where I was staying).
• Surprice/Auto One charged my credit card $786.00 after the fact claiming all of this was my fault.
• Surprice/Auto One again charged my credit card 60.00EUR 17 days later with a follow-up email accusing me of a traffic violation. I was never stopped nor issued a ticket during my time in Italy. My credit card company flagged the charge as fraud and denied it thankfully.
This is a shady and dishonest company with unethical business practices. They have defective and shoddy vehicles that are meant to break down so as to charge exorbitant repair fees to replace this junk (hence the high deposit held on credit cards). The cost breakdown of my $786.00 was related to EUR 400 “Damage Charge” (very vague), EUR 26.00 refueling, EUR 25.00 penalty for not refueling (as if this was possible given the circumstances) and EUR 205.00 for the tow truck. The vehicle was a Lancia Ypsilon with worn-out used tires. A new tire typically costs 90.00 EUR for this type of vehicle.
Italian authorities really need to investigate this company and put them out of business.”
“Hi, actually I would gave them less than 1 star. They gave me a different car from my original booking, the car had lots of scratches and they blamed me for it, the tank was half full and they try to change me for a full tank. I purchased insurance with Expedia and Surprice change me extra and 3 times more. I definitely would not rent from them ever again and definitely not recommend to others.”
“"Surprice" is named after the surprise their customers feel at the prices they're charged. For example, the $500 (252GBP) that was charged by the company as I only had an American Express card, which means Surprice customers have to opt for their most expensive insurance policy (as they INCORRECTLY state that Amex doesn't allow pre-authorisations).”
“Lots of criticism by others but I found them to be excellent last week in Porto. Clean modern facility with lots of cars in excellent condition. Had one for a week, six months old and everything went very well. Staff friendly and helpful and no stupid pressure selling of their own insurance when I refused it. No quibbling about the condition of the car when returned either. I'll try them again, no question.”
“My review is very similar to the last. Booked through EasyJet and conned out of 800 Euros. We filmed them whilst they claim to have found two windscreen chips which they dug away at with a pen exacerbating existing damage not caused by us, after we had returned the car to their site. Asked them to call the police. They simply ignored us. This is clearly part of their business model. Recommend you avoid this company at all costs.”
