Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 338 Reviews

5 %

of reviewers recommend Suttons

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Metrics

1.3

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I sit here now, my order has been delayed twice and is several weeks beyond the originally indicated delivery date. The latest delay update seems to have changed my order also - to plants that I could have bought for half the price at B&Q! Never again!”

Helpful Report

Posted 3 years ago

“Appalling service. I have been waiting for delivery of my plants now for three weeks. Was on hold for ever and after days of trying to get through, spoke to someone who said they couldn’t help but would get someone to contact me that day. No one did so. Phoned again next day, after ages I managed to get through by saying I wanted to place an order, but they transferred me to another department and I’m still on hold as I type. They’re very quick to take your money. First and last time ordering from this company .”

Helpful Report

Posted 3 years ago

“Do not bother ordering from Suttons. Nearly everything I ordered was backdated at least once, some many times and now U’vebeen tons my final plants delivery is to be backdated. The plug plants, when they do eventually arrive, are often very poor quality. I purchased 15 mixed geranium plugs. They arrived a couple of weeks ago and were no more than a tiny two leafed, wilting scrap. With luck, thet’d Grow to full plants just as summer is ending. As it was, although I did my best, only two have survived. I’ve gardened for years and never had this issue from other nurseries. I won’t be using them again. Poor quality, ridiculously small plants. Beware.”

Helpful Report

Posted 3 years ago

“What went wrong? Read your reviews. I was lured by the catalogue. Reality was a sad shadow of the fantasy. I suppose that I only have myself to blame for not reading the reviews before I ordered.”

Helpful Report

Posted 3 years ago

“After my review I have will say my plug plants arrived via Royal mail. All in good condition, now all potted up and looking good.”

Helpful Report

Posted 3 years ago

“Avoid!! Ordered plant plugs on 9th May for 72 hour delivery, received an email with a new despatch date of last week- apparently too many orders for this offer. Throughout the entire wait time the plugs have continued to be advertised as available online!!!! Its going to be too late now for these plants to make a decent garden show. No update whatsoever received since 15th May. NEVER AGAN.”

Helpful Report

Posted 3 years ago

“Please do not order anything from this company you will regret it waited 2 months for order still not here and it's June now they are a dispicable company to deal with will not answer any calls or emails steer well clear”

Helpful Report

Posted 3 years ago

“Plugs arrived upside down covered in soil but impossible to report this as emails are not answered neither are the phones. Couriers need packaging marked 'Live Plants' to potentially prevent this. Balance of order not received nor any emails regarding delays so will resort to chargeback to retrieve money. Why send out new catalogues and run marketing campaigns when you cannot supply EXISTING customers? Never using Suttons, nor T&M again who seem to be behind this chaos.”

Helpful Report

Posted 3 years ago

“Ordered Begonias in January for delivery May promised delivery last week. No sign of them. Can’t even access my account due to their recent updates. Don’t use this company unless you want the run around. This happened with their other company (Van Meyerbeer) a few years ago.”

Helpful Report

Posted 3 years ago

“Have had no communication since ordering Begonia Santa Cruz in October for del 24.5 - tried phoning but not accepting calls te orders. Sent em and auto response says reply in 9 days!!! Will not order again.”

Helpful Report

Posted 3 years ago

“Ordered 2 Bud lei in March So updates from Sutton’s Regular chasing advised delivery late May .. chased 24 May advised they are being dispatched Guess what nothing has arrived Sutton’s are the worse company I have to deal with when ordering online Do not use them”

Helpful Report

Posted 3 years ago

“Having had late delivery, damaged and missing items due to poor packaging and handling. You have to have respect and sympathy for the poor souls who man the complaint lines at Suttons. This for myself is the second year of bad experiences. I will probably go elsewhere.”

Helpful Report

Posted 3 years ago

“Ordered tomato plants in January. This is the second time I’ve been informed there is a delay, now the middle of June . It’s an absolute disgrace , way take orders they don’t can’t meet . This is the second year this has happened and will never us this company again .very”

Helpful Report

Posted 3 years ago

“Will never use Suttons again. How do they get away with this! Ordered £40 worth of plug plants in November, still waiting. Emails being ignored. It's far too late now to use these plants, even if they are delivered. Extremely annoyed. You would be foolish to use this company”

Helpful Report

Posted 3 years ago

“Wish I had found these reviews before I ordered, total rip of emailed to let them know the plug plants on arrival were rotted had soggy green leaf on my hands out of 10 plants I have one alive I potted them straight up to give them a chance to no avail, I have emailed them a week ago no reply yet they can keep sending me emails with special offers joke I am waiting for my fushia plugs to come first not holding my breath second will probably be dead anyway and I agree if you could give no stars then that's what I would give zero absolute disgrace of a company, say's despatch time 72 hours they made a mistake there think it should be 72 days or weeks, need to pull ya socks up suttons lot's of unhappy people should certainly NOT still be trading taking peoples money for dead stalks maybe we are all in the wrong job here I have some wilted nettles here which might be lovely fushias or petunia's any takers only £1.99 per plant ;)”

Helpful Report

Posted 3 years ago

“Plants ordered have not been received. Sutton’s only seems to be interested in taking orders, not ensuring delivery and do not respond to emails. Won’t use them again.”

Helpful Report

Posted 3 years ago

“We ordered and paid for plug plants (£30 )and shrubs (£44) After numerous e mails and conversation with customer services have not arrived when promised,indeed still waiting.”

Helpful Report

Posted 3 years ago

“We ordered numerous flower seeds last July to plant this year, the yield has been shocking and they were planted as per the instructions and grown in the polytunnel with good quality compost and soil, we wont be buying from Suttons again”

Helpful Report

Posted 3 years ago

“Words fail me! Reading all the ones below my heart sinks. I WAS ADVISED NOT TO ORDER BY MULTIPLE PALS! Duuurrrrrhhh! All I can say is I've fallen foul of a company who has no policy, no customer care, no after service, no one on the phones, no nothing!!! it's just a set of pretty images that come though daily. It's all lies and film flam, promises and dead items. Lord above if I ran my business like this I'd be run out of time. They are a disgrace. I spent 100 quid on plugs likely they will arrive already as compost! Shocking behaviour from a leading brand that was once top of the table. I'd give this experience a negative 100 if I could. I'm warning you here but also posting to all the national gardening associations and will be informing the RHS about the failure to honour deliveries and 'holding' money! Shameless. I'm making sure Gardner's world know Rip off Britain and all other consumer affairs programs! Plus press releases to all mags and papers! Well, they've had time to sort this out! Tool late mate now.”

Helpful Report

Posted 3 years ago

“Yet another disappointment from Sutton Seeds. A forsythia was ordered in March. I was told, after follow up to ask where it is, that it will be delivered in August. I have now been advised they have no supply so they have refunded. I have now had dead plants delivered, delays in my orders, sad looking plants delivered. Funnily enough I have had no problems from your competitors so I think I’ll know where to go in future for good quality plants”

Helpful Report

Posted 3 years ago

Suttons is rated 1.3 based on 338 reviews