Suttons Reviews

Name: Suttons
Rating: 1.25

1.3 Rating 335 Reviews

5 %

of reviewers recommend Suttons

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Metrics

1.3

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Clematis Fujimusume on special offer. Plant delivered on time. However condition of plant on unpacking very disappointing. Compost bone dry and plant obviously stressed, with many dead leaves a some stems passed their best. Will attempt restoration but not optimistic. Would not rush to buy from Suttons again”

Helpful Report

Posted 1 year ago

“Ordered 142 bedding plant plugs from the website, paid and waited for delivery, after 7 days I sent an email, then I received an email saying my money was being refunded with no explanation, my order was placed on 22nd May, today 5th June I have been told there was a crop failure that's why I got a refund, sorry to call someone a liar but really, absolute rubbish, please do not order from this company”

Helpful Report

Posted 1 year ago

“Ordered 12 petunia plug plants but only 6 usable.They were at the depot of Whistler 12/05/23 but didnt arrive until 19th.6 were either broken,shrivelled or almost non existence.”True Beauty” they were not.So,£4 a plant.Next time off to Asda.”

Helpful Report

Posted 1 year ago

“Sadly disappointed with teeny tiny plants that arrived 4 weeks after original due date. Several dead. Needed for a lush flowering birthday display in June. I'll be lucky if there are any survivors, or a meagre flower for Christmas. Phone call to chase order cost £5 80!! Not at all impressed. Had to purchase decent plants from garden centre. An expensive, disappointing, "never again" purchase 😑”

Helpful Report

Posted 1 year ago

“Ordered 72 perennial plug plants @ £19.99 +£6.99 postage on 21stApril- delivery within 21 days , only thing that arrived by this date was an e-mail to say new delivery date would be 14thJuly. Interesting to note that they are still selling them! -Obviously I have cancelled the order and requested a prompt refund.”

Helpful Report

Posted 1 year ago

“I ordered 3x cucumber F1 Bella plants on the 27th of April. It is now the 11th May. I called twice and promised the plants would be delivered. Called customer service today, the plants are now due to be delivered on the 15th May. I have lost all faith in them ever arriving and insisted I spoke to management. It’s clear this is not the first time or the last, and has happened numerous times according to Trust pilot. Sadly, I am without my plants and feel very discouraged in placing any further orders with this company. Personally, I have had zero correspondence to inform me of delays. Secondly, I was left chasing it twice. finally, I have I let down.”

Helpful Report

Posted 1 year ago

“Ordered a lime tree. Expected something bigger! 8 inches tall does not cut the mustard. How long am I expected to wait until I get a lime!!”

Helpful Report

Posted 1 year ago

“I will never use this Co. again. Plants shipped weeks after the stipulated 'ship date', poor quality & expensive shipping charges on 'small' orders. Very poor.....”

Helpful Report

Posted 1 year ago

“I purchased some Alstroemeria giant plugs which eventually arrived ten days after the despatch date. Giant they definitely are not and do not come close to the image on Suttons web site. And the stems of one of the plants had been crushed by the packaging and is unlikely to survive. I will definitely not be dealing with Suttons again. To be honest a total waste of money.”

Helpful Report

Posted 1 year ago

“Tumbling Tomato plug plants arrived looking very weak and unhealthy. I dealt with them immediately upon receipt, following recommended instructions but the plants died within 3 days. Clearly, they weren't fit for purpose when sent. Expensive waste.”

Helpful Report

Posted 1 year ago

“Easy to order and plug plants arrived in good time so no problem.”

Helpful Report

Posted 1 year ago

“I ordered the strawberry Full season collection. The plants arrived in a sorry state, but what is worse, I got two times the same, hence 6 of one type, 12 of another and the early one is missing!!!”

Helpful Report

Posted 1 year ago

“We had a nice meal served by Dawn the bar staff she is a very pleasant person and makes all feel welcome would recommend 😁”

Helpful Report

Posted 2 years ago

“It took from 26th May to 4th July to complete an order costing £127.39 and most of these plants were advised as 24 hour or 3 working day despatch. The money was taken straight away! Some of the plants were on special offer, which wasn't honoured. Two plants that eventually came were tiny young plants instead of two 2L pots at £29.98. They couldn't supply the 2L pots and to compensate, offered a £5 discount on my next order! The other plants were mostly broken and dried out and had been very badly packaged. I was advised that these would be replaced but not until the new plants which would be next year!!! Very eventually I had a £85 refund. I should have persisted for a full refund but just wanted to draw a line under it. The stress was most unpleasant, especially as I was planting a new water garden project. I have unsubscribed but still get brochures in the post, which go straight in the bin. I don't want to hear their name again.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY IF YOU ACTUALLY WANT YOUR PLANTS TO ARRIVE. Order numerous plants in stock on website, dispatch in 3 days. 2 weeks later nothing arrived. Was told after 1 week in phone call they were picked ready for dispatch. THIS WAS A LIE!! 1 week later numerous items had been cancelled without notification as out of stock, so obviously not picked! 1 further week and still nothing! A further phone call and was told they had been delivered, although their own tracking system showed this was ANOTHER LIE. Then told, sorry all items are now out of stock. Weeks later and without notification ALL CANCELLED, and now too late the purchase from anywhere else. AVOID THIS APPALLING COMPANY AT ALL COSTS.”

Helpful Report

Posted 2 years ago

“Do not buy from this company. Yesterday evening I found a box of nine dead plants in a cardboard box they had been dropped over a 6 foot gate which is rarely used. Delivery date was July?. I had received no communication to say this had changed nor was a card pushed through my letter box to say they had been delivered.You cannot get through on the telephone about a complaint, so I clicked onto their email wrote the email only to find out that when you send it, it doesn’t work. Will stick to Crocus in future never had any trouble with them.”

Helpful Report

Posted 2 years ago

“I purchased over £56.00 worth of plugs from this company the main ones I wanted were fuchsias out of all the ones that we had only 4 survived and they squinty little plants that are flowering when they are only 3 inches high. I would not recommend that nobody should buy anything from this company as you WILL be very very disappointed.”

Helpful Report

Posted 2 years ago

“tomato plant should have arrived end of March arr.June 24th half dead,broken stems withered leaves & a small amount of bone dry soil dry soil.In transit at least 4 days. 2 grafted chilli plants arr. before this in the most woeful state..tried to revive but now are on compost heap. Shocking firm who have got greedy and sold out to large conglomerate along with T&M Dobies Van H and others. Will never use again See pic of latest arrival”

Helpful Report

Posted 2 years ago

“Very bad experiences x3 ! Ordered seeds : came late and very few. Ordered 2 hanging baskets in may : contacted customers service (in vain , no response) / order came 10 days later BUT tiny quantities - no basket - flowers are still not blooming ! Ordered iris bulbs mid-may : still NOT delivered...”

Helpful Report

Posted 2 years ago

“I ordered 4 hanging baskets, 7 days delivery, after 14 days contacted customer services, no information given, other than ring back nexrt week if no delivery, rang back now 21 days, told no release date from growing department, sorry, what did i want to do, wait or refund, have asked for refund, will wait and see if this happens. Still bombarded with adverts for hanging backet offers, what the hell is going on with Suttons, will not be using this company again.”

Helpful Report

Posted 2 years ago

Suttons is rated 1.3 based on 335 reviews