Suttons Reviews

1.3 Rating 335 Reviews

5 %

of reviewers recommend Suttons

Company Reviews

Questions

Metrics

1.3

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Helpful Report

(1 month ago)

You can contact Suttons by Email and Telephone.

Helpful Report

(1 month ago)

55.56%

Industry Average

“ BOUGHT 3 LOTS OF GERANIUM PLUGS, 72 PER LOT, MIXED COLOUR ONES DELIVERED WERE FINE NAND GROWING WELL IN LIVING ROOM, THE OTHER 2 LOTS DELIVERED ALL RED COLOUR, SOME HAD NO LEAVES, SOME ALREADY DEAD, PUT IN BIGGER PLUGS TO GROW ON, HAD NEARLY 3 WEEKS,STILL ONLY 1 INCH HIGH, VERY WEEDY PLANTS, WILL NEVER GROW TO GO OUTSIDE, WASTE OF TIME AND MONEY, PHONED UP Suttons AND COMPLAINED MAN SAID SOMEONE WILL TELEPHONE ME RIGHT BACK THIS WAS LAST SATURDAY, STILL WAITING ON WEDNESDAY 1ST MAY 2024,THIS IS TERRIBLE SERVICE, TERRIBLE PLANTS, I HAVE ALWAYS DONE FLOER AND VEG GARDENING ALL MY LIFE , I AM NOT A NOVICE IN THIS SUBJECT AT ALL. ”

- Sharon Boundy

“ Called customer service today, the plants are now due to be delivered on the 15th May. ”

- Anonymous

“ Very bad experiences x3 ! Ordered seeds : came late and very few. Ordered 2 hanging baskets in may : contacted customers service (in vain , no response) / order came 10 days later BUT tiny quantities - no basket - flowers are still not blooming ! Ordered iris bulbs mid-may : still NOT delivered... ”

- Gladys

Suttons Reviews

Customer Service - Average