Suttons Reviews

1.3 Rating 335 Reviews

5 %

of reviewers recommend Suttons

Company Reviews

Questions

Metrics

1.3

Based on 335 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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How quickly does Suttons resolve customer queries?

Helpful Report

(1 month ago)

Greater than 81% of reviewers feedback is Suttons takes over a week to resolve customer queries.

Helpful Report

(1 month ago)

55.56%

Industry Average

“ really really really bad .... and deceitful response from Customer Service Department. ”

- Wendy Herd

“ Ordered cucumber and tomato grafted plants. All received in distressed condition one cucumber and one tomato beyond saving, other cucumber might make it. Sutton’s agreed to replace tomatoes but cucumbers no longer available so they have said they will refund. Not yet received. Replacement tomatoes arrived today, in worse condition than the originals. Absolutely disgusting service, will never use again. ”

- Joe Pike

“ I ordered a few packets of seeds on 26 May 2022, to be delivered to Greater London address. Still not received the items today (4 June 2022). Really shoddy customer service. Will not ordered from them again. I definitely wonˋt recommend Suttons!! ”

- Jacob Maree

Suttons Reviews

Customer Service - Average