Sweet Flour Bake Shop Reviews

Name: Sweet Flour Bake Shop
Rating: 4.78

4.8 Rating 523 Reviews

94 %

of reviewers recommend Sweet Flour Bake Shop

About Sweet Flour Bake Shop:

Enjoy the best baked goods in Toronto and across Canada at your home, office, or special event. From fresh baked cookies and bars, to decadent cupcakes, cookie cakes and delicious party favours, we have the perfect gift for any occasion. We offer same day cookie delivery within Toronto and express delivery across Canada.

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Sweet Flour Bake Shop 5 star review on 12th May 2024

Simoneaque A Williams

Sweet Flour Bake Shop 5 star review on 10th March 2023

Cathy Ocampo

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live far away from Toronto, and i am always scared to order food off the internet without someone i know recommending it. I ordered a dozen cupcakes for my daughter and coworkers, and they were thrilled. Delivered and Delicious!”

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Posted 4 years ago

Hi Joy, thanks for sharing! We're glad you took a chance on us and that your daughter and her co-workers enjoyed.

Posted 4 years ago

“Sweet Flour cookies and cupcakes are amazing! And so is the customer service! Every order is special. Thank you!”

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Posted 4 years ago

Every order is special - we agree!! We're glad you had a good experience with us.

Posted 4 years ago

“The packaging was so nice ! The cupcakes were good, cookies had great variety but found them very sweet . Over all would order again for a nice gift for someone .”

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Posted 4 years ago

We do keep things sweet around here! We're happy you enjoyed the gift.

Posted 4 years ago

“I couldn't try the cookie cake I bought, however my boyfriend and his family liked it so much. The best part was that he received the present on time, everything was perfect and he was super happy with the surprise!. Definetly I will buy again!. Thanks!”

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Posted 4 years ago

We're happy to be a part of a special birthday surprise! Maybe your boyfriend will return the favour when your birthday comes around ;)

Posted 4 years ago

“Excellent selection, outstanding and on time service! My bakery place to go in Toronto.”

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Posted 4 years ago

That's great news - we love being a go to spot! Thanks for sharing.

Posted 4 years ago

“The cookies cakes are DELICIOUS!! They are a fun, unique and tasty alternative to a traditional birthday cake.”

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Posted 4 years ago

We're biased but we have to agree - cookie cakes are a fun change from the usual birthday cakes. Glad you enjoyed!

Posted 4 years ago

“Rated 5!! My son loved the cookies! Made his birthday very special! Thank you! Will definitely order from you again.”

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Posted 4 years ago

We love being a part of special birthdays! So glad your family enjoyed. Thank you for the five stars!

Posted 4 years ago

“Great assortment of cookies, deliver was prompt and the process d keeping advised was also quite prompt. Thanks!!”

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Posted 4 years ago

Hi Rebecca, we're glad to hear you had a good experience with us! Thank you for the review.

Posted 4 years ago

“Exactly as advertised, but much tastier in real life. A fantastic Birthday Cookie Cake, and was a hit with my wife, and two kids. Added to our mandatory birthday ritual.”

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Posted 4 years ago

We love that we've made it onto the sacred birthday ritual list - that is a true compliment!! Glad the family enjoyed the cookie cake.

Posted 4 years ago

“Ordered a cookie cake for my dad's 74th birthday, it was lovely. I did speak to someone from the shop prior to delivery and I mentioned in the online order to specifically call me prior to delivery. This didn't happen which is the reason for the 4 stars. The delivery person delivered it to their apartment door and kept it on the floor. My parents are seniors and have great trouble bending so leaving it on the floor was not ideal at all. Aside from that, heard the cookie cake was yummy and it looked nice! Thank you for that.”

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Posted 4 years ago

Thanks for letting us know! I remember as I was the one who spoke with you and did communicate that with the driver but it's possible it got overlooked or he didn't have the right phone number. Sorry that happened but we're glad to hear it did get delivered and that your parents enjoyed it!

Posted 4 years ago

“The cookies are always delivered on the date promised with a follow up call if the recipient isn't home. Their big, delicious cookies are a hit every time!”

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Posted 4 years ago

We're glad you enjoy our cookie cakes! And we're happy to hear you appreciate the follow up phone call - it's an extra step but worth it for our customers.

Posted 4 years ago

“The cookies that were delivered were amazing! They didn’t last very long as they were super delicious. Ordering and delivery were a breeze and couldn’t have asked for better service! Will definitely order again in the future”

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Posted 4 years ago

Glad to hear you had a good experience with us! We look forward to next time :)

Posted 4 years ago

“The cookie cake that I ordered on whim was fantastically delicious. I will definitely shop here again!”

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Posted 4 years ago

Love it! So glad when something spontaneous works out. We hope you order with us again soon.

Posted 4 years ago

“Good service, easy to use. Delivered on time and it was thoroughly enjoyed.”

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Posted 4 years ago

That's great! We're so glad to hear that the treats were enjoyed.

Posted 4 years ago

“The cookie cake was delicious! Plus the delivery was quick, and the communication was great. I look forward to another occasion to order again.”

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Posted 4 years ago

So do we! We're glad the recipient enjoyed their cookie cake. Keep us in mind for next time.

Posted 4 years ago

“Service was great Delivered to my son in Ottawa on time as promised. He reports great taste YUMM We didnt get a chance to sample but maybe next time”

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Posted 4 years ago

We're glad to hear he enjoyed the cookies! Maybe he'll return the favour some day :)

Posted 4 years ago

“Awesome and super accommodating of my last minute order. Delivery went smoothly, as far as I heard.”

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Posted 4 years ago

We're glad we were able to help for a last minute order! Hope your recipient enjoyed the gift!

Posted 4 years ago

“The cookie-cake I ordered for my sister's birthday was large, tasty and looked good. They lose a star for delivery. I explained in my order to call my sister's mobile, but if there was no answer, please leave the package on the porch. In these days of COVID-19, I wanted to assure a touchless delivery (which they tout on their website). They arrived at 8:30am, knocked on the door, woke up the family. When my sister came to the door, the delivery person was wearing no mask and no gloves. A bit disconcerting, honestly. When I brought this to SweetFlour's attention, their response was a bit lackluster. So... Five stars for the product. One star for the delivery.”

Helpful Report

Posted 4 years ago

Thank you for the feedback, especially with respect to your concern with the delivery. Our Catering and Sales Manager will reach out to you directly, but we wanted to let you know that we take our delivery procedures and the health & safety of both our customers and our staff very seriously. We equip our drivers with gloves and hand sanitizer, so it's likely that the driver chose not to wear gloves as he had access to hand sanitizer. Regardless, we recognize that it's important for customers to be reassured that safety measures are in place, so we will be reinforcing with our drivers to wear gloves and masks at all times. Once again, we appreciate your perspective as this allows us to better our procedures and ensure the best possible experience for our customers.

Posted 4 years ago

“Very impressed and amazing customer service! Ordered all the way from the UK for my Fiancé. Everyone I spoke to was so helpful, delivery was great and cookie cake looked amazing. Would definitely recommend.”

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Posted 4 years ago

Hi Sophie, that's so great to hear! We're happy to be able to help you stay connected across the miles. Glad your fiancé enjoyed.

Posted 4 years ago

“Every order I have made has been very good. Prompt service and very tasty goodies.”

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Posted 4 years ago

That is high praise for sure! We're glad you've been pleased both with the service and the treats. We look forward to the next order!

Posted 4 years ago

Sweet Flour Bake Shop is rated 4.8 based on 523 reviews