Swimwear Galore Reviews

Name: Swimwear Galore
Address: 6 Kingston Town Close, ,, 6 Kingston Town Close, ,, Oakleigh
Rating: 4.79

4.8 Rating 4,612 Reviews

95 %

of reviewers recommend Swimwear Galore

4.8

Based on 4,612 reviews

Shipping & Delivery
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

8574 0222

Email:

enquiries@swimweargalore.com.au

Location:

6 Kingston Town Close, ,,
6 Kingston Town Close, ,
Oakleigh
3166

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was able to recover back my money with the help of. Fran*cis*O livia*771*@*gmail*com”

Swimwear Galore 1 star review on 18th March 2025

Helpful Report

Posted 1 month ago

“Hi I purchased a swim top with you months ago I which I played $99 for it was not right for me so I sent it back to recieve a refund in which I am still waiting for regards karen markham”

Helpful Report

Posted 9 months ago

“LET THIS BE A WARNING TO YOU TO GO ELSEWHERE!!!!! Do not buy from this company they do not abide by consumer law.”

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Posted 9 months ago

“Sizing was not US”

Helpful Report

Posted 11 months ago

As we are an Australian company, sizes listed on our website are predominantly Australian sizes, however sometimes the alpha size chart (S, M, L) is used. Every product has a size conversion chart for you to refer to when selecting a size. On the size chart, you will see the far-left column has Australian sizes, Alpha, US, European, and product measurements to determine which size is best for you. Work your way from left to right across the rows to find a size that best fits you! Here is the link to the FAQ page on our website which has all the sizing info you'll need! https://swimweargalore.com/pages/faqs You are also welcome to contact us on our live chat or via enquiries@swimweargalore.com.au to have any of your product questions answered before you buy! Happy Shopping!

Posted 11 months ago

“I'm never going back, I have never had a shop assistant treat me so badly, I left in tears. The company is fine it was one staff member that has caused me sadness. It is not ok to insult a customer who is about to purchase $800 worth of resort wear. I have had an apologie from the company, Angry young girls should not be in customer care.”

Helpful Report

Posted 11 months ago

We are deeply sorry to hear about your experience at our store. Providing exceptional customer service is paramount to us, and it is disheartening to learn that you left feeling upset and disrespected. We take feedback seriously and are committed to addressing the issues you've raised. Rest assured, we have already begun investigating this matter internally to ensure that such incidents do not happen again in the future. Once again, we apologise for the distress caused and appreciate your feedback, which helps us improve our service.

Posted 11 months ago

“First you told u me one item was not available and I asked for a refund and the next day it was available 😳…..the shipping time was nearly 3 weeks and most of that time every time I checked the shipping number it could not be found😠…..I will never purchase from your company again”

Helpful Report

Posted 1 year ago

Hi Debra, I am so sorry you have had issues with your order, we are always looking to improve our service. We have been unable to find any orders that have not been able to be filled for you. If you would like us to investigate this further for you please do not hesitate to reach out to us with more information. Kind regards.

Posted 1 year ago

“I'm quite disappointed with the quality of this piece and I'm not going to shop again in this place”

Helpful Report

Posted 1 year ago

Thanks for the feedback! We're sorry to hear that you are not happy with the quality of your purchase. We encourage you to contact our customer service team about your concerns. https://www.swimweargalore.com.au/contact-us

Posted 1 year ago

“Emails are replied to promptly”

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Posted 1 year ago

Thank you for your feedback!!!!

Posted 1 year ago

“I’m still waiting on my order that I purchased 17 days ago!!”

Helpful Report

Posted 1 year ago

Hi, We have checked on your order and can confirm that we posted your order to you the very next day of you placing your order. We are so sorry to hear that you parcel has been held up with Australia Post. Now that we know that you have not received your parcel, we can start an enquiry with Australia Post into the location of your parcel. We are so sorry for the inconvenience of this. We will be in touch with you as soon as we have any updates to share.

Posted 1 year ago

“Online ordering was fast and easy. Click and collect was ready within an hour. Unfortunately the bathers were absolutely dreadful. I’ll never order bathers online again.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that you didn't love your new one piece! We totally understand your frustration, although we do offer free returns and exchanges for this reason. So that if something isn't quite right you can simply exchange it for something else with nothing lost! Please feel free to read more on our returns policy here: https://www.swimweargalore.com.au/returns

Posted 1 year ago

“I love this shop, but unfortunately latest pair of swimmers I bought for my daughter were terrible.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that you didn't love the fit of your new swimwear! We totally understand your frustration, although we do offer free returns and exchanges for this reason. So that if something isn't quite right you can simply exchange it for something else with nothing lost! Please feel free to read more on our returns policy here: https://www.swimweargalore.com.au/returns

Posted 1 year ago

“Unfortunately I have yet to receive my parcel It has been bouncing between Melbourne and Brisbane 3 times!! I have reported this to Australia Post This took around 40mins to speak to a real person! Their Chat Bot didn't work Still don't know when I'll receive my parcel!”

Helpful Report

Posted 1 year ago

We are sorry that you have been having issues with Australia Post. I can see that our customer service team has been in touch with you and your parcel being redirected. If there is anything else that we can assist you with, please do not hesitate to ask.

Posted 1 year ago

“Unfortunately my swimwear ($279) never arrived at my house even though swimwear galore said it had been delivered and someone else had forged a signature on it. I’ve asked swimwear galore for next steps on how to get the item or refund but they are now ignoring my my 2 calls. (No answer from their customer service so I’ve left 2 messages) I received one email with the details of the phantom delivery then they haven’t responded after that even though I have emailed back. I will be taking further steps. Very bad customer service so far I’m afraid.”

Helpful Report

Posted 1 year ago

Hi Jo, Thank you for taking our call. As mentioned, we have raised a formal investigation with Australia Post in regards to your parcels whereabouts as it was marked as delivered and signed for with a forged signature which is totally unacceptable. As soon as I have any updates from Australia Post, I will be sure to reach out to you! Again, we are very sorry that this has occurred and we are endeavouring to get this resolved for you in a timely manner.

Posted 1 year ago

“Returned the item 2 weeks ago and I’m waiting for my refund I’m paying for an item I haven’t got”

Helpful Report

Posted 1 year ago

Thank you for your feedback Anna. Our free return shipping we provide our customers is via regular post - not express. Therefore, returns can take 7-10 business days to reach our location. From there we ask you to allow 1-3 business days for us to unpack and process your request. I can see your refund has been processed - I apologise for any inconvenience you encountered.

Posted 1 year ago

“The website said 1-3 days delivery from date of processing. My order was not processed until e days later in which, the order was delivered too late for me to take on my trip overseas which was the purpose of my purchase.”

Helpful Report

Posted 1 year ago

We sincerely apologise that your parcel did not reach you in time and we appreciate your valuable feedback xx

Posted 1 year ago

“I ordered a suit from the US. It did not work for me. I returned it via USPS, the cheapest option at $37 First Class mail. It has been a couple of weeks now and I have heard nothing . USPS is supposed to have tracking but it doesn't work. Guess I made a very expensive mistake.”

Helpful Report

Posted 2 years ago

Thanks so much for your valuable feedback!

Posted 2 years ago

“Spent $100 and only received a top no bottoms very disappointed”

Helpful Report

Posted 2 years ago

Hi Michelle, we're so sorry to hear that you were disappointed with your order. We try to make it as clear as possible within the product name and description that our tankini tops are sold as separates, but we understand your frustration and apologize for this inconvenience. We do also offer free and easy returns and exchanges too, if you're not 100% happy with your purchase: https://www.swimweargalore.com.au/returns

Posted 2 years ago

“Sent back a swimsuit more than a week back with no feedback or replacement”

Helpful Report

Posted 2 years ago

Thank you for your valuable feedback Charlene. I have gotten in touch with our Online Dispatch team and unfortunately this was only received late last week via Aus Post. We usually take approx. 3-5 business days to process exchanges, but have processed yours now for you, as an apology for this inconvenience.

Posted 2 years ago

“I was sent a snorkel that leaked profusely by the second use. I emailed them about the problem and was told I’d have to fill in their forms (which I consider doing their admin work but unpaid) and post it back (more unpaid commuting and time not paid), where they would assess if it was indeed faulty and if it was deemed faulty, then I’d get a refund. So much running around when they are at fault. I don’t have time for this so threw it in the bin.”

Helpful Report

Posted 2 years ago

Thank you for your valuable feedback. We are so sorry to hear that your snorkel started leaking, we will pass on this feedback to Speedo. We aim to ensure a seamless returns process and that's why we offer free returns shipping. We ask for faulty products to be sent back to us so that we can assess the issue and unfortunately we cannot offer a replacement or refund without assessing the product physically ourselves. But we apologize for any inconvenience caused!

Posted 2 years ago

“We just built a house with a pool. I'm not Elle McPherson, so I was excited to find swimwear that I thought I would feel comfortable in. When I purchased online thought that bottoms were part of the price paid. To my surprise, I received a top and NO bottom. I wanted to wear over the holidays but was deflated with what I received for $80+. I emailed your company to query my order and was told that I only ordered the top part. Sad but true = I'll need to be more careful next time.”

Helpful Report

Posted 2 years ago

Hi Jane, we're so sorry to hear that your shopping experience with us has been frustrating, as we understand that swimwear shopping can be tricky at the best of times. We do try our best to be as clear as possible in our product names and descriptions that tankini tops do come as a separate, as many of our customers like to choose their own pant to match. But we thank you for bringing this to our attention! xx

Posted 2 years ago

Swimwear Galore is rated 4.8 based on 4,612 reviews