“The worst company I have ever dealt with!
I have been with Swinton for a couple of years, my insurance went on for automatic renewal, then I got a letter to say it had been cancelled, I was going to ignore it thinking it was a computer regenerated letter, but I rang up to be told that because of a claim I had made two years ago for a small caravan sink with a different company for £300, and which I had advised them about, I was told to write a letter in Ha! I told them what to do with the insurance!
They have since charged me over£30 admin charges to cancel my policy!
I am in my seventies and I’m last thirty years in my home I have made one claim for £200, plus the sink claim.
What a disgusting way to treat customers!”
“Found the quote for car insurance via Confused.com. it was the cheapest by far and included everything I wanted it to. Spoke to someone at Swinton to double check my details and to make payment. She was very courteous and polite. My policy was in place with 15 minutes maybe less. Very pleased so far with Swinton!
I've just read some reviews and they aren't favourable, I'm hoping I haven't made a mistake by taking car insurance out with a Swinton?!?!
I did get a quote for home insurance. I only live in a detached 2 bed bungalow. Premium was well in excess of £650 , needless to say I declined the offer!”
“Just got my renewal letter from Swinton Insurance to renew my Home Insurance with them for another 12 months.
Given that nothings changed & I haven't made a claim, why are they increasing my annual premiums from £266.75 to a staggering £999.44!!!
This is disgusting
Terrible customer service and shocking value for money”
“Absolute disgrace over four years with swinton never one claim when I needed them didn’t want to no. anything to get out of paying out!!! And they want a cancellation fee.”
“In 23 years of driving this is the worst insurance company I had ever been with. I had the policy on auto renew the same as every other car insurance I have had which always auto renewed after the first year. Got pulled over by police and turns out I had no insurance as Swinton had stopped the auto renewal. I called them and asked why they didn’t let me know, they said they sent me ONE email which I didn’t receive and no trail in email account and they said they tried ringing me twice before end of policy which I can’t find any record of either. No voicemails were left as I check them daily. Then when I phoned them twice to ask for an email trail of them sending the email reminder they just send an attachment of the so called email they sent saying my auto renewal will be cancelled if I don’t get in touch. No actual evidence it was sent in first place. Now I have 6 points, 300 pound fine and a much higher yearly insurance policy. Avoid Swinton like the plague.”
“Got new insurance, had cancellation letter, took 3 phonecalls for them to finally realise it was because a previous accident was still classed as open, so we paid extra to cover this via phone.
Money was taken, as well as a fee of course
then this morning I have an email, they have cancelled my policy, refunded ONLY the original payment, Minus another fee.... So i am uninsured, £70 down and have to try to get insurance elsewhere.
Scammers, a complete waste of my time and money and VERY stressful!”
“The automated phone service is the worst I have ever come across. Due to this I was unable to enquire about adding to my current insurance. I tried phoning again and was hung up on, the chat service was not working either. Eventually I chose to cancel my current contents insurance (started 01/07/2022) and I was informed i had to pay a charge of £21 to cancel. What a great one manned Sales Prevention Team you have created. Never again will I buy an insurance product I know has anything to do with Swinton.”
“Never been treated so badly passed from pillar to post just because I didn't take up the offer of a hire car accident was caused by third partie who admitted full liability car a right off insurance up for renewal next month they can stick it completely shoody money grabbing wouldn't be recommending them again”
“Worst experience with a car insurance company I’ve had in my 30 years of driving.
They tried to inflate the cancellation fee and then threatened to pass it on to a debt collection company if I did not pay immediately you have 7 days to pay the cancellation fee”
“As per lots of other comments, your automated system is terrible. I tried several times to speak to a human being, to no avail. Your system, either by accident or design, makes life overly complicated for customers. All I wanted was to cancel the insurance on a house which I have just sold. I have written my simple request in a letter to the Salford office, trying the old-fashioned way. I will never knowingly do business with you again.”
“Absolute nightmare trying to renew my motorbike insurance. Apparently bike & pet renewals cannot be done online via an account. I've been trying their number on & off a couple of days and been giving up. There is no robot to tell you what position in the queue one is at. It's a 03 number too. Ironically 30' ago I got an answer! Took my details and told me he'd transfer my call to Renewals Desk. Well, it rang and rang. Oh yes. I did try the "chat" option. No help whatsoever except to give me a phone number that turned out to be "no longer in use." God knows what it'll be like if I have to make a claim....”
“haven't left bad review before but after dealing with this company, I'm feel I such let people know that they rip you off, me and my husband as just tried to cancel a van insurance policy, we expected the usual £50 cancellation fee, but Swindon have managed to hit us with a £200 cancellation fee.”
“Absolutely appalling service ! I had been with this broker for many years but no more 😤😤 . Your agents we’re indecipherable on the call and unhelpful . Your cheapest quote to transfer my car insurance to a new vehicle was ludicrous and more than £500 more than a rival broker . Swinton has plunged into the depths of the abyss and unless you have a radical turnaround you will keep plunging further! Oh and by the way your agents need to understand that advising me that I could still drive my NEW car on the OLD insurance was total nads . It would have rendered me liable to prosecution in the event . Get a grip Swinton !!!! The abyss is beckoning”
“I telephone Swinton Insurance and instructed them not to renew my car insurance policy as I had a quote which was over half the cost, despite my call they still took the renewal premium.
Although to be fare there customer services and complaints team handling the issue well and refunded me.
But the error shouldn't have happened in the first place.”
