“It's been a nightmare and I would never use them again - the whole experience of using a hire car after an accident was awful, they charged me for petrol when I returned the car with a full tank (still no refund) and they provided a whole host of ambulance chasing firms with details of my wife's accident - I have been plagued with calls to my mobile ever since - even now 9 months later. They were cheap - but you get what you pay for. Will never ever use them again.”
“Very expensive and no loyalty for being an existing client when it came to renewal of policy .every year it went up .i now have insurance with all the same benefits at half the price”
“Swinton Insurance is one of the most deceitful, archaic, fraudulent companies in UK.
I do not& can never recommend them to anyone to go through the same depressing& inhumane treatment meted on me.
There was a car accident since Oct 2014 that involved the whole family, alas till present time there was no courtesy car as included in the package talk much of claim payments but rather the monthly premium was their priority as soon as several efforts to arouse them to their legal responsibilities was made, then my personal data were sold to several credit recovery companies asking for full year payment& other unscrupulous demands.
SWINTON IS NOT A DEPENDABLE COMPANY TO TRANSACT WITH, BEWARE!!!!!!!!!”
“Swinton are very quick with the add-on sale but very evasive when it comes to delivering on the policy. They sold me another policy which I had to cancel because they were so poor in responding to my phone calls.”
“Have changed addresses and cars a couple of times since starting my policy and they have charged me an extra 30 to 60 pounds every time , will not be renewing my insurance with them come September.”
“Having tried to make a claim on my home / building insurance, Swindon told me that my dangerous chimney was not covered by my policy to be removed. They were quite happy to take my money year after year, so I will be very keen to give them a miss when my renewel policy reminder comes this year!”
“My experience making a claim with Swinton was appalling. Our three month old car was a 'write off ' in a no fault accident and was really undervalued. Swinton would not take on our complaint or consider improving the offer, even though we could prove our car was worth more. We were never able to speak to the same person and had to go through the whole thing every time we telephoned and nine months later this claim is still not settled. It was a real business doing business with Swinton and I would never choose them as an insurance provider again.”
“When I moved last October and informed the customer service team I found the increase in the policy plus the admin fee exorbitant. Unless I get a much better quote just before my renewal I shall be changing providers.”
“Dissapointed. I tried to change my direct debit date because my salary date had changed and it was very difficult to do this.
I ended up having to pay extra on my monthly DD just to do this.”
“We needed to make a change to our policy, as we wanted to add our 24 year old son (a driver since 17 years old) to our car insurance policy. The quote was not at all competitive, and when we cancelled as we found a better quote elsewhere, we were charged £50 administration fee. Whilst I accept this was in the paperwork, I feel it should have been a highlighted feature of key facts of the policy. We will not be using Swinton again.”
“About six months after taking out my motorbike policy Swindon started taking money out of my account for a vehicle recovery policy that I had not given authority for I phoned them which cost me for the call and still they carried on taking money so I had to block all payments to Swindon with my bank !!!”
“Changed my car half way through the year. Swinton DOUBLED the cost of insurance even though it was a similar car with same engine size etc. They said it was an admin charge!”
