Swoon Editions Reviews

Name: Swoon Editions
Rating: 1.19

1.2 Rating 187 Reviews

4 %

of reviewers recommend Swoon Editions

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Metrics

1.2

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swoon Editions 1 star review on 13th July 2024

Anonymous

Swoon Editions 1 star review on 29th May 2022

Kimberley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received 2 bedside tables and the quality is really really bad. It is broken on every corner and dented etc. I had been really looking forward to receiving as it looked just lovely online having searched online for weeks for what I wanted. I also have a bed on order which I will now cancel. I can't wait until July to only find that to be bad quality too.”

Helpful Report

Posted 2 years ago

“The 6 months wait wasn’t worth it. Bought the Hermes sideboard from Swoon 6 months ago. It looked gorgeous with marble and gold details. It first arrived with a broken corner at the top, badly fitted doors and broken lock. We were offered 25% off to keep it, and then up to 50% off to still keep it but we would prefer a non damaged furniture considering this would be a central piece in the room. Low and behold, the replacement comes with the same broken area, but in an even worst state. It’s a pity as their pieces look gorgeous”

Swoon Editions 1 star review on 14th May 2022

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Posted 2 years ago

“Waited 2 months for item. On the morning of the scheduled delivery we were told the delivery had been cancelled with no reason why. 2 weeks later and we are still waiting for someone to contact us.”

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Posted 2 years ago

“Appalling quality (faulty to the point of being dangerous) and defensive customer service when it goes wrong. I wish I’d read these reviews. I’m so disappointed - their social media is so deceptive. Please don’t bother.”

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Posted 2 years ago

“AVOID SWOON AT ALL COSTS. Spend your money elsewhere. Terrible quality furniture, cheap construction and appalling customer service. We ordered a chest of drawers, a desk and 8 dining chairs. Two chairs broke within 6 weeks (the construction is hilariously poor), the desk was faulty and took ages to sort out. Chest of drawers is like a very cheap version of the website photo, its appalling quality despite the price tag. Paid for it and waited over 6 months for delivery with no updates too. It has taken so long to try and sort out with 'customer service', which is the worst I have ever experienced. Swoon are a sham - wish I'd read all these reviews before I'd spent my money there.”

Helpful Report

Posted 2 years ago

“I've ordered a few pieces of furniture from Swoon - a TV table and two bedside tables - and they were reasonable quality for the price. My latest purchase of an extending dining table has been extremely disappointing. The first had serious scratches on the surface and the drawer didn't close properly - I waited a few weeks for an exchange and the replacement was even worse quality. Swoon offered a 15% partial refund - which given it was a £600 table seemed rather stingy. If I'd purchased it in a charity shop for £100 I would have been happy with it - but there's serious misalignment with their pricing and quality on this one.”

Helpful Report

Posted 2 years ago

“Don't fool by their stylish website, we had a big house renovation and bought 3 kitchen pendants/console table/sideboard/shoe cabinet from them. First of all except the sideboard were actually good, the others all very average,cheap made, now the kitchen pendant paint has came off, and they can't fix it, I have to provide an invoice to get a repair fee refund to me. And when the shoe cabinet arrived, it wood was chipped on the hinge bit, and they KINDLY offered if I like to receive 20% to keep the item, or replacement will be 3 weeks, I mean who would keep something is going to break one day? Anyway, I waited over 1 month for the replacement, and in the end they said oh... We haven't got any stock atm and not sure when they will be back. So I have a massive brown box sitting in my lounge for 5 weeks, and had no where to put my shoes.... Anyway the quality is just shocking and the after care is terrible...DON'T FOOL BY THE PICTURES ON THE WEBSITE!”

Swoon Editions 1 star review on 5th March 2022

Helpful Report

Posted 2 years ago

“Excellent customer service Able to return drinks cabinet without question as it did not suit the room Took delivery of a sideboard which is fabulous solid well made and a very nice addition to our home Highly recommend Swoon Couriers were at all times courteous and very helpful”

Swoon Editions 5 star review on 2nd March 2022

Helpful Report

Posted 2 years ago

“Please read - SWERVE SWOON. Ordered a bed from Swoon in September 2021 - to be advised 4 months later in January 2022 (after having followed up on my delivery several times, and after Swoon having held £1000 of my money all that time) that my bed was lost/missing. It has now been one month liaising with customer service, customer experience and lastly the complaints team, to no avail - all that can be offered is a £50 as compensation for this. So disappointed in this company, and now looking at 8 months without a bed when I could have ordered elsewhere months ago.”

Helpful Report

Posted 2 years ago

“SO SO SO BAD! Which I’ve never bought from them. Believe the reviews, costumer service is appalling”

Helpful Report

Posted 2 years ago

“Horrendous experience ordered sofa 2 months ago. Confirmed delivery twice also text on morning of delivery to confirm time then got a text an hour before delivery saying delivery cancelled and couldn’t give a new delivery date!”

Helpful Report

Posted 2 years ago

“We ordered an armchair that was quite expensive. Before we had even sat on it one of the legs split into two. So we now have a three legged armchair. We emailed Swoon about this and it's been over a month of them trying to sort out delivery of a new leg and not once ounce of good customer service in that time - we had some team members telling us things were desptched and then others saying the legs were not yet in the country...a total shambles. We put this down to a one off and ordered a Speedy desk. The desk arrived and the top was covered in scratches and there was a large crack in the wood on the table top. We emailed customer service to see what they could do about this and were offered a 15% refund...the desk cost £299 so 15% barely even covers the £50 delivery charge. A total insult. If you want good quality and good customer service go elsewhere.”

Helpful Report

Posted 2 years ago

“Your furniture is beautiful, but your customer services is awful. I have been waiting for an exchange after having a tv unit delivered without shelves. I have since been contacted and told the exchange was completed and there are documents to prove it. You are fraudulent and consumers need to think twice about purchasing goods from you. Customer services reply to your emails every day, but it's once per day, and they string you along. It has been weeks now. I do not recommend.”

Helpful Report

Posted 2 years ago

“This is a company to avoid This is a company to avoid. I ordered and paid for a bed in June 2021. Bed arrived in late august and was faulty. Slats would not stay in. They sent a technician to ‘fix’ bed, which he could not. Since then all I have had is email after email telling me they do t know when a solution will be found. I have asked for a refund which they refuse until faulty bed is collected yet they won’t schedule collection. I have wasted so much time on this over 7 months with no refund, no working product, and not the slightest care from this company. Am surprised they are still in business.”

Helpful Report

Posted 2 years ago

“I ordered a £2,500 sofa in August with a promised delivery in early November. After repeated calls and chats with their customer support, I realised that the sofa would never be delivered, and I just had my money locked for three months and a half. Avoid like the plague!”

Helpful Report

Posted 3 years ago

“Horrible experience. So-called “customer service” is utterly useless - they’ve been unable to arrange delivery to central London location for weeks now. Shocking level of incompetence repeatedly displayed by Swoon employees dealing with the situation.”

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Posted 3 years ago

“Shockingly bad experience. I bought a Katana sideboard 3 months ago and after waiting for it to be delivered, it finally was. Except, of course, the legs were missing which made it unusable. I contacted Swoon straight away and they told me they didn't have spare parts so they would arrange for it to be collected. 26th November: the delivery company were meant to collect it and we waited in on a Friday evening and had to cancel our plans. Of course, the delivery company didn't turn up and texted us late on Friday saying their 'van broke down' (apparently they say this all the time). I had to chase Swoon for 3 days to get another collection date in for the 3rd December. 3rd December: We received a text from the delivery company in the morning saying the sideboard would be picked up between 11am - 4:30pm and we waited in all day. The delivery slot passed and when we called Rhenus, the incredibly incompetent delivery company, they told us that this time the driver had 'sustained an injury' and wasn't coming to pick up the sideboard after all. There was absolutely no communication before this about the pickup being cancelled so we waited in for nothing and STILL have the sideboard at our place taking up a huge amount of space. As many many other people have said, I will never, ever buy from Swoon again - this level of customer service is absolutely shocking and they should be ashamed of themselves. DO NOT BUY FROM THIS COMPANY and if you have just placed an order, CANCEL IT IMMEDIATELY. Swoon does not care about its customers at all and the fact that they are still providing the worst service on earth with all these bad reviews outlining the problems in lots of detail says it all.”

Helpful Report

Posted 3 years ago

“A dreadful experience with Swoon and appalling customer service. Ordered 2 sofas early March with a 12 week lead time. Sofas did not arrive as scheduled and had to contact Swoon for an update. Apparently a ‘quality control’ issue was the cause of delay. 2 weeks later and sodas further delayed. Again, no communication from Swoon and had to chase for info. The story was the same … a quality issue. I’m sure the ‘ customer service’ staff have a scripted list of excuses ! Sofas were finally out for delivery mid July when the courier called to say one sofa was damaged. We agreed not to accept delivery of the ‘good sofa’ and contacted Swoon A replacement sofa was ordered with a 16 week lead time. The delivery was finally confirmed for mid November … but on arrival there was only 1 sofa Swoon and the courier have no record of the other sofa. And … it’s no longer available to order. So, here we are mid November, having paid almost £5000 for 2 sodas in March and are now waiting for a Swoon ‘customer service manager’ ti contact us.”

Helpful Report

Posted 3 years ago

“Sadly just taken delivery of a damaged Watson tv cabinet. Clearly been out to someone else, re sapped and sent out. Sent to top, damaged veneer to the front, and a dent to the front. No doubt once I repackage it the next person will get it. Very disappointed- not to mention wondering who touched it last and when. Second hand damaged products :-(”

Swoon Editions 1 star review on 12th November 2021

Helpful Report

Posted 3 years ago

“Ordered a table, bench and chairs in June 2021. Table arrived with a fault. Chairs were “lost in transit” so didn’t arrive in August, told the new delivery date would be October, it’s now November… told they were “lost in transit” again. They won’t be able to deliver them until March 2022. We’re so disappointed we’ve cancelled the entire order. Will never shop from Swoon again.”

Helpful Report

Posted 3 years ago

Swoon Editions is rated 1.2 based on 187 reviews