Swoon Editions Reviews

Name: Swoon Editions
Rating: 1.19

1.2 Rating 189 Reviews

4 %

of reviewers recommend Swoon Editions

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Metrics

1.2

Based on 189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swoon Editions 1 star review on 13th July 2024

Anonymous

Swoon Editions 1 star review on 29th May 2022

Kimberley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im going with 2 starts because they actually refunded us, shipping included. But it was baaaad. We were so excited to be able to “afford” a solid wood coffee table from swoon, it arrived and was a BIG disappointment. Wood stain was poorly applied, legs that didn’t align with the base, poor finish in general. But what put us off completely was reaching out to customer support and receiving a reply saying “all of this was normal wood variation”, gaslighting us much? Attached photos of the “normal” wood variation. After explaining that we have some knowledge on woodwork and that the reply was condescending and unfair (look at the pictures!)it was escalated, they admitted the issues, offered 60% (yes!) refund if we kept it, and threw in the “you will also be helping the planet avoid collection”. Very, very insistently that we kept it, we would if we had been treated with a little more respect. We sent it back in the end.”

Helpful Report

Posted 7 months ago

“I've ordered a few pieces of furniture from Swoon - a TV table and two bedside tables - and they were reasonable quality for the price. My latest purchase of an extending dining table has been extremely disappointing. The first had serious scratches on the surface and the drawer didn't close properly - I waited a few weeks for an exchange and the replacement was even worse quality. Swoon offered a 15% partial refund - which given it was a £600 table seemed rather stingy. If I'd purchased it in a charity shop for £100 I would have been happy with it - but there's serious misalignment with their pricing and quality on this one.”

Helpful Report

Posted 3 years ago

“the products are very good when ordering you anticipate a long wait up to 3 or 4 months the problem is that on 3 occasions Swoon deliver much later my November order hasn't been delivered and it January this has happened with past orders and also in once case a late item finally arrived and it was the wrong item so good products very poor delivery , if you don't mind waiting along time to get what you want”

Helpful Report

Posted 5 years ago

“The furniture itself is awesome and you can't fault the price. But the delivery process is absolutely painful. Swoon give you updates re: when your furniture is due to arrive in their warehouse - I've made 4 orders and all 4 updates have been horribly wrong. I waited an extra 3 MONTHS to receive part of my order. Customer Services are polite but always say the same thing, "your order is delayed - we expect it in our warehouse next week." I had that same reply 6 times. The furniture is great but the constant need to chase your order and 3 month delays in delivery times are completely unacceptable. I should have paid the extra and gone to a retailer who can deliver to the timelines they advertise.”

Helpful Report

Posted 5 years ago

“i bought this cabinet over a year ago came faulty shelves fittings didn't fit handle's brass coating was peeling off Still not resolved I need to use the cabinet and I had to hire a carpenter to fit the shelves which cost £70.00 He tried fitting the replacement handles sent, but they don't fit Asked Swoon to send me a new cabinet instead, since it's back in stock and it's been 1 year 2 months and I have been incredibly patient... and I asked to keep the 2 shelves of the faulty cabinet I have here in order to try and compensate for this ridiculously appalling service; making me wait to use this expensive product for an absurd amount of time; delivering faulty items; being dodgy and friendly winding me up in order to not compensate me; and finally not wanting to compensate me for having to pay £70.00 for a carpenter to come here to fix a faulty product that Swoon cheekly delivered to me and have been fulling me into waiting for it to be fixed for more than a year and still nothing! after all of that Swoon refuses to compensate me in any shape or form, much less letting me keep the 2 extra shelves that his cabinet desperately needs as 2 of the compartments become just a waste of space without shelves. They refuse to do that and had the nerve to not offer me any other kind of compensation for all the stress, wait, patience and money spent. I'm gonna start copying and pasting this text in every single social media channel and review websites I can possibly find telling my story and showing people that Swoon editions is nothing but another scamming online furniture company that will gently screw you out of your money and mental health with all this stress for more than year I hope I can get everyone to hate Swoon like I do”

Helpful Report

Posted 6 years ago

“Contacted Swoon twice to advise that after staying in all day my item wasn't delivered but no one has had the courtesy to contact me back. Customer Service is crucial for a company and have found Swoon to lack in the area - all I required was a courtesy response as I had contacted the couriers myself to arrange the delivery (yet couldn't advise why the item was not put out for delivery in the first place). Therefore after already waiting many weeks for the item I had to wait another week for it to be delivered. On a positive note though, the TV stand is fantastic and the delivery company were very good, brought the product in, unpacked it and took the boxing away, so A* for Arrow Couriers, sadly cant be sad the same for Swoon Customer Service”

Helpful Report

Posted 6 years ago

Swoon Editions is rated 1.2 based on 189 reviews