Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t book with Sykes cottages!!! They will not refund our payment for a 3 night stay in April. We tried to change the dates and the price has doubled. No contact from them and taking no calls. Disgusting customer service. Reported to watchdog and local MP.”

Helpful Report

Posted 4 years ago

“My partner and I had two properties booked with Sykes Cottages starting Tuesday 24 March the day after it was announced by the Prime Minister and the First Minister of Scotland that only essential travel was allowed. We have tried repeatedly since Monday to get in touch with Sykes Cottages by telephone, Twitter and Facebook messages getting messages saying no refunds would be given but a change of date was possible. We have just spoken with an advisor who stated that it was not Sykes Cottages policy to give refunds. Every other holiday property we had booked has refunded our money without any quibble. Shame on Sykes Cottages for profiting from a state of emergency in our country!!”

Helpful Report

Posted 4 years ago

“****NEVER BOOK WITH SYKES COTTAGES**** Very similar experience as Richard below. We had booked through Sykes Cottages for Easter Bank Holiday weekend , however due to the current situation happening all over the world and particular the UK being on Lockdown, we are unable to travel to our holiday booking. After getting in touch with Sykes Cottages to try and get a refund, they have been very unhelpful and unwilling to give any kind of refund and instead have responded ' it would be a loss in business for the owners '. Unfortunately the whole world is loosing out on business right now, but this situation is out of our hands. One option Sykes Cottages did give us was to book another time in the year or 2021 but there would be a fee involved & if the price of the property was higher we would also have to pay this. Im completely shocked at how this is being dealt with and I can certainly say I will never by using this company again or advise anyone else to. It is absolutely disgusting.”

Helpful Report

Posted 4 years ago

“This company should be avoided at all costs. Its approach to the issue of refunds during the Coronavirus is positively immoral. We have lost £679 which they have retained when we had to cancel because of the movement restrictions and it is impossible to talk to them about some flexibility in individual circumstances. To retain cash in this way suggests they are on the point of collapse.”

Helpful Report

Posted 4 years ago

“Disgusting company not allowing people to have refunds,if they don't act on all the comments they will go bankrupt which they will deserve !!!!!! If they had done right thing by me I would have come back as a customer not now no chance DO NOT USE THIS COMPANY will not help in a crisis selfish ...........”

Helpful Report

Posted 4 years ago

“As outlined in other reviews this company is behaving in an immoral and unscrupulous manner. When theatres, sports venues, airlines, decent holiday companies etc are offering refunds due to the international crisis we find ourselves in, Sykes think it is OK to hold their "valued" customers to ransom. It is not. Customer service = poor, customer satisfaction = nil”

Helpful Report

Posted 4 years ago

“Sykes cottage have appalling customer care. They are not giving refunds in the current COVID-19 pandemic. They are only offering transfer of dates which potentially costs more and for many people is not an acceptable alternative. DO NOT BOOK WITH THIS COMPANY”

Helpful Report

Posted 4 years ago

“If i could leave less than 1 star i would. As others have explained sykes holiday cottages are actively profiting from this dreadful pandemic at the expense of all their customers Sykes should be ashamed of themselves i will never ever book with you or your other companies again”

Helpful Report

Posted 4 years ago

“Having used Sykes several times recently, we were shocked to discover that in this time of National crisis they are not offering any refunds to people who have to cancel their holiday. Therefore we will not be booking with them again, and would not recommend them.”

Helpful Report

Posted 4 years ago

“I would give no stars if I could!! Absolutely appalling customer service. My wedding has been cancelled due to the Covid -19 pandemic and all of my suppliers, have either refunded or agreed to the change of date for no extra cost. THIS WAS NOT THE CASE FOR SKYES COTTAGES!!! We requested a change of date to Skyes Cottages, only to be told that the original price would still apply, even though the week we wanted to change to was £600 cheaper!!! This disgusting company making money out of this global crisis, SHAME ON YOU!!!!! IM STILL WAITING FOR YOU TO RETURN MY CALLS CARA WATSON!!! I WILL NOT LET THIS GO, UNTIL SOMEONE HAS THE DECENCY TO CONTACT ME AND RESOLVE THIS!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“We have a holiday booked through Sykes end of June, we cancelled due being layed off work and no money to pay the balance £1029. Fortunately we are only £20 deposit out of pocket but seeing the disgraceful way that they are not refunding other guests who are due to go in the next three weeks I believe if I parted with my money I would end in the same boat. Disgraceful way to run a business in difficult uncertain times.”

Helpful Report

Posted 4 years ago

“We have booked through Sykes before so had rebooked to go on holiday this easter, unfortunately the owners of the place we were staying at are self isolating with Coronavirus so have cancelled our booking. Sykes contacted us to ask if we wanted rebook at a later date or have a refund we opted for a refund on 21/03/20 and have heard nothing since we have looked in our account and there is no record of any booking now. They are an absolute shambles...avoid them st all costs.”

Helpful Report

Posted 4 years ago

“Absolutely disgraceful profiteering company, making serious extra money out of people by making them re-book during the covid-19 pandemic rather than issuing refunds. Other travel companies such as Airbnb and airlines are giving refunds, why not them? Because they are greedy, profiteering, immoral gangsters. Will never use them again. Everyone should stop using them, make them go out of business.”

Helpful Report

Posted 4 years ago

“We were due to take a 3 day break in Herefordshire this weekend coming. We didn't ask for a refund but opted to change dates. They insisted we had to pay the extra. We paid £334 for the holiday, but they wanted another £270 which made the 3 days £604. If we had booked a week on the dates we chosen with them it would have cost £575. Having spoken to them, and saying that the decision was made by the government and not ourselves they insisted that this was there policy and do not give refunds. I have contacted my credit card company and have notified Watchdog. This company should be ashamed of themselves. We will not be using them again!”

Helpful Report

Posted 4 years ago

“Sykes only care about their pocket..customers and cottage owners don't count. During the Covid-19 lockdown Sykes cancelled the holidays with no refunds offered. Any re-booking is one year out and at 50% premium to the price paid.. immoral profiteering, will never book with them again!”

Helpful Report

Posted 4 years ago

“Appalling company. Avoid”

Helpful Report

Posted 4 years ago

“Sykes no refund policy over covid 19 ammendment policy stinks to rebook for same week next year has nearly doubled in price no excuse they should be ashamed of themselves profiting from customers misfortunes need and deserve to be shamed and so should the owners of the cottages greedy second home owners.”

Helpful Report

Posted 4 years ago

“I wouldn’t even give them a single star! Completely immoral and irresponsible company profiteering from a national health crisis! Paid £2,500 for an Easter break and 60th birthday gathering but due to the covid 19 lockdown we cannot travel and neither can the owner legally provide the accommodation. Despite this Sykes are refusing a refund and keeping the profit. They’re not answering calls or emails and despite offering a change of date you can’t change it even if you wanted. It is disgusting! Never ever use this company!!!”

Helpful Report

Posted 4 years ago

“Absolutely awful company, we had just paid £1000 balance a few days before all this covid19 blew up. We are due to travel in 3 weeks, government stopped travel yet company won't refund. It was a family get together, in our party there are a pregnant lady, over 70 year old parents and a high risk sheiding lady, all advised by the government to isolate let alone the newest ban on travel. This just can't be right, we are so disappointed, can't rebook as nothing this year and no one can plan holidays re work for nexr year. Going to get further legal advice AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews