Sykes Cottages Reviews

"We booked Cart Barn through Sykes Cottages, looking forward to a relaxing stay. Unfortunately, our experience was far from what we had hoped for due to a serious issue with wasps.\r\n\r\nWithin 30 minutes of arriving, we discovered numerous wasps inside the cottage. We managed to let most of them out and immediately contacted the owners. They were on holiday and informed us that wasps might be \"normal\" for this time of year but promised to visit the next day to investigate.\r\n\r\nWe stayed the night, but by morning, the situation worsened. There were even more wasps inside, and it was clear the cottage was not a safe or comfortable place to stay. At that point, we decided to leave.\r\n\r\nWe contacted Sykes Cottages for a refund, and while they liaised with the owners, we were only offered a 5% refund and a future off-peak stay. Unfortunately, after this experience, we have no intention of returning.\r\n\r\nThis was a deeply disappointing stay, and we feel the response from both the owners and Sykes Cottages was inadequate given the circumstances. We would not recommend this property to anyone unless the wasp issue is thoroughly addressed."

"We booked Cart Barn through Sykes Cottages, looking forward to a relaxing stay. Unfortunately, our experience was far from what we had hoped for due to a serious issue with wasps.\r\n\r\nWithin 30 minutes of arriving, we discovered numerous wasps inside the cottage. We managed to let most of them out and immediately contacted the owners. They were on holiday and informed us that wasps might be \"normal\" for this time of year but promised to visit the next day to investigate.\r\n\r\nWe stayed the night, but by morning, the situation worsened. There were even more wasps inside, and it was clear the cottage was not a safe or comfortable place to stay. At that point, we decided to leave.\r\n\r\nWe contacted Sykes Cottages for a refund, and while they liaised with the owners, we were only offered a 5% refund and a future off-peak stay. Unfortunately, after this experience, we have no intention of returning.\r\n\r\nThis was a deeply disappointing stay, and we feel the response from both the owners and Sykes Cottages was inadequate given the circumstances. We would not recommend this property to anyone unless the wasp issue is thoroughly addressed."

"We booked Cart Barn through Sykes Cottages, looking forward to a relaxing stay. Unfortunately, our experience was far from what we had hoped for due to a serious issue with wasps.\r\n\r\nWithin 30 minutes of arriving, we discovered numerous wasps inside the cottage. We managed to let most of them out and immediately contacted the owners. They were on holiday and informed us that wasps might be \"normal\" for this time of year but promised to visit the next day to investigate.\r\n\r\nWe stayed the night, but by morning, the situation worsened. There were even more wasps inside, and it was clear the cottage was not a safe or comfortable place to stay. At that point, we decided to leave.\r\n\r\nWe contacted Sykes Cottages for a refund, and while they liaised with the owners, we were only offered a 5% refund and a future off-peak stay. Unfortunately, after this experience, we have no intention of returning.\r\n\r\nThis was a deeply disappointing stay, and we feel the response from both the owners and Sykes Cottages was inadequate given the circumstances. We would not recommend this property to anyone unless the wasp issue is thoroughly addressed."

"We booked Cart Barn through Sykes Cottages, looking forward to a relaxing stay. Unfortunately, our experience was far from what we had hoped for due to a serious issue with wasps.\r\n\r\nWithin 30 minutes of arriving, we discovered numerous wasps inside the cottage. We managed to let most of them out and immediately contacted the owners. They were on holiday and informed us that wasps might be \"normal\" for this time of year but promised to visit the next day to investigate.\r\n\r\nWe stayed the night, but by morning, the situation worsened. There were even more wasps inside, and it was clear the cottage was not a safe or comfortable place to stay. At that point, we decided to leave.\r\n\r\nWe contacted Sykes Cottages for a refund, and while they liaised with the owners, we were only offered a 5% refund and a future off-peak stay. Unfortunately, after this experience, we have no intention of returning.\r\n\r\nThis was a deeply disappointing stay, and we feel the response from both the owners and Sykes Cottages was inadequate given the circumstances. We would not recommend this property to anyone unless the wasp issue is thoroughly addressed."

"At the end of our stay at a cottage near Bath, we discovered while stripping the beds something resembling excrement between the duvet and duvet cover. We complained to Sykes. They did not respond but when we persisted they denied any responsibility and the owner of the cottage refused to do anything. Since we booked the cottage from Sykes, they should take responsibility for any problems but they claim that the contract is with the cottage owner. Basically if you have a problem, Sykes will do nothing - so my advice is, don't hire from them as they have very poor customer service."

"I am absolutely appalled at Sykes, my elderly parents booked a property thru booking. Com but managed by sykes it wasn't clear on the listing that the property was accessed by external metal fire escape type staircase , wasn't in property description, u physically have to click on the bit that says managed by sykes even tho it doesn't tell you to to get the info , on the sykes site it specifies the staircase but as my parents didn't book with them, they did not see the info until after booking & paying, I have been on phone calls & whatsapp to try to get a non refundable deposit, as I feel the info should of been there but wasn't, also no pics of the staircase so deserve their money back, sykes do not care that my parents can not go on holiday to this property as not safe for them to access & now losing \u00a3350 , they do not care about their customers, I will be taking this further \r\nI have included a pic of staircase that I found by searching the property from when it was up for sale"

"Very unprofessional, take no responsibility of what goes wrong. Unhelpful .\r\nThey need looking into because they get away with to much.\r\nDon't understand exactly what they do but take a cut of the money.\r\nRented out a property that would not pass health and safety. Done nothing with my complaint. My review left for them was never put up .I wonder why.\r\nOver \u00a33000 ,to rent this property overpriced dump\r\nYou can't even download all the pictures here."