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Sykes Cottages Reviews

1.2 Rating 1,481 Reviews
4 %
of reviewers recommend Sykes Cottages
1.2
Based on 1,481 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Sykes Cottages Reviews

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

Write Your review

Sykes Cottages 1 star review on 8th November 2024
Anonymous
Sykes Cottages 1 star review on 2nd November 2024
Anonymous
Sykes Cottages 1 star review on 18th September 2024
Julie
Sykes Cottages 1 star review on 18th September 2024
Julie
Sykes Cottages 1 star review on 18th September 2024
Julie
Sykes Cottages 1 star review on 18th September 2024
Julie
Sykes Cottages 1 star review on 22nd June 2024
Anonymous
216
Anonymous
Anonymous  // 01/01/2019
Never been treated so badly by a company in my life to the point it has put me off even going to the destination i booked for as it just reminds me of all the stress and hassle of this company. Even booking places in future it is going to make me so weary as the experience at sykes has been so awful!
Helpful Report
Posted 4 years ago
Total con artists. Will not refund but offered a voucher...but tripled their prices!
Helpful Report
Posted 4 years ago
Terrible attitude, so unhelpful, cause nothing but agro for owners and customers. Management attitude is also shocking. All in all money grabbers ...
Helpful Report
Posted 4 years ago
You ask whats gone wrong??? What has gone right, you are going to take over 300 pounds when i cancel our family hol, booked for 29th may, booking for next year is not an option for our family
Helpful Report
Posted 4 years ago
“DO NOT USE THIS COMPANY Shown its true colours in its despicable handling of rental bookings in the current covid19 outbreak, misleading comments to customers, misleading comments to property owners, only allowing rebooking at highly inflated prices, no refunds even though they themselves tell you not to travel and holiday rental owner has refunded them! Have a look here ‘Sykes Cottages Unhappy Customers Page’ on Facebook for further comments. MP's have written to them, Watchdog are on their case, newspaper articles highlighting the error of their ways and its all being ignored by Sykes.”
Helpful Report
Posted 4 years ago
Booked for tomorrow. Obviously cannot go due to lockdown. Sykes refuse to refund and owner of cottage says they are technically open..despite gov telling all holiday accommodation busineses that they need to close. Never ever book with Sykes or westhope cottages in Shropshire...
Helpful Report
Posted 4 years ago
Avoid this company at all costs. They refuse to refund customers who have had their bookings cancelled.
Helpful Report
Posted 4 years ago
Due to the Coronavirus I was subjected to the 12 weeks isolation which meant I couldn't take the 2 week break I'd booked. Sykes refused to refund. If I cancelled I'd have had to pay a third of the total cost. The only option was to change the booking to a later date. Really disappointed in them.
Helpful Report
Posted 4 years ago
Possibly the worst company I have ever had the misfortune to deal with AVOID AVOID AVOID
Helpful Report
Posted 4 years ago
Worst company I have ever had the misfortune to book a holiday with AVOID AVOID AVOID
Helpful Report
Posted 4 years ago
DO NOT USE THIS COMPANY Shown its true colours in its despicable handling of rental bookings in the current corna outbreak, misleading comments to customers, misleading comments to property owners, only allowing rebooking at highly inflated prices, no refunds even though they themselves tell you not to travel. Even fabricating positive reviews from who knows who, so wrong. Also have a look here ‘Sykes Cottages Unhappy Customers Page’ on Facebook for further comments. MP's have written to them, Watchdog are on their case, newspaper articles highlighting the error of thier ways and its all being ignored by Sykes.
Helpful Report
Posted 4 years ago
DO NOT USE THIS COMPANY Shown its true colours in its despicable handling of rental bookings in the current corna outbreak, misleading comments to customers, misleading comments to property owners, only allowing rebooking at highly inflated prices, no refunds even though they themselves tell you not to travel. Even fabricating positive reviews from who knows who, so wrong. Also have a look here ‘Sykes Cottages Unhappy Customers Page’ on Facebook for further comments. MP's have written to them, Watchdog are on their case, newspaper articles highlighting the error of thier ways and its all being ignored by Sykes.
Helpful Report
Posted 4 years ago
Hi we stayed with Sykes Cottages at property ref no 998650 from 21st March -28th March. After one night the boiler broke down and we were left with no heating of hot water for two days. After one day of this they offered us a £250 refund which we have not received. They sent an unqualified handyman to fiddle with the boiler and then we had another 24 hours before they sent a gas engineer out to fix it.
Helpful Report
Posted 4 years ago
Due to travel 3 April, but they obviously cancelled. Option is to book for next year with a more than 35% price increase for same dates or have a credit. I want a refund, they are not entitled to keep my money for something not delivered. Not happy and would never use this company or any associated companies again. I understand from all the complaint groups many others are in the same situation and even when owners are returning monies Sykes refuse to return it to customer. Awful profiteering from an immoral company!
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Posted 4 years ago
Due to go in June fat chance of that .so have no option but to cancel as the full payment is not due till 24 April so looks like we will be getting stuffed by them for deposit of £226 hope they go bust serves them right nothing but scum
Helpful Report
Posted 4 years ago
Impossible to get hold off email or phone. So I had no option other than to cancel. Within minutes took money out of my bank, I replied with email still no response over a week later not impressed. Sending emails thanking me for my booking, I cancelled it !!!
Helpful Report
Posted 4 years ago
A dreadful company looking to profit from the Coronavirus crisis. Will not give refunds despite in many cases already having received the funds back from cottage owners. Offering only the opportunity to rebook which in many cases is at inflated prices.
Helpful Report
Posted 4 years ago
Because cannot put any less than 1 star believe me they haven’t earned that. Appalling arrogant handling of Covid19. No refund no ability to change booking to 2021/22 as a 200Per cent hike in price. Will never book with any of their listed Companies.
Helpful Report
Posted 4 years ago
Avoid..they are only after your money. One of the few companies making a good profit of the current situation
Helpful Report
Posted 4 years ago
We’re in the same situation as lots os Sykes customers. Cancelled holiday (paid in full due to go tomorrow, obviously not going) and no refund. Owner said he is refunding but Skyes are keeping our money! Daylight robbery. They’re writing fake good reviews on Trustpilot too. How these good reviews got through to them is baffling. There’s a message clearly stating they’re not taking calls and you can’t leave a message?! We’re NHS workers. I agree with other reviews. The government have clearly said no profiteering from this crisis so why isn’t the CEO being prosecuted? They are robbing the owners AND the customers. Where do we take this?
Helpful Report
Posted 4 years ago
Sykes Cottages is rated 1.2 based on 1,481 reviews