Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot travel due to Covid19. They refuse to refund. Would book for same time next year but they've doubled the price. Profiteering. Absolute disgrace. Would never use them again.”

Helpful Report

Posted 4 years ago

“Their awful handling of the Covid19 Virus. We’re due to be in our stay this week and have still received no reply to emails, calls or any other form of attempted communication. We’ve spoken to the Landlady who’s stuck as well, said that she’s unable to make contact with anyone. We want to cancel this booking but our only options seem to be rebook for the following year, take credit back into our account. This was a one off occasion and not something that will happen again so where is the option for a refund?!?”

Helpful Report

Posted 4 years ago

“Appalling customer service they will not make refunds on holidays affected by covid19 do not use them.”

Helpful Report

Posted 4 years ago

“Absolute disgrace during the Covid crisis refusing to refund customers and retaining refunds from owners. Do not use this business.”

Helpful Report

Posted 4 years ago

“Report these 5 Star holiday makers breaching the travel ban to the Chief Constable of Cheshire Darren.Martland(at)cheshire.pnn.police.uk. Whinging on these reviews will go nowhere. FIGHT BACK AND PUT THE PRESSURE ON! The address of Skyes CEO is graham.donoghue(at)skyescottages.co.uk, the Chief Finance Director is michael.graham(at)skyescottages.co.uk, Head of Revenue is ric.saunders(at)skyescottages.co.uk, Commerce Director is harriet.kerr(at)skyescottages.co.uk, their MP is chris.matheson.mp(at)parliament.uk so bomb them with your views. Who are these 5 Star customers going on Holiday during this National lock-down - they are members of staff! So flag these reviews to Trust Pilot as fraudulant. If you've lost your deposit, live with it! there's nothing you can do and the costs of the Small Claims Courts (£240) will exceed your deposits. DO NOT GIVE SKYES FULL PAYEMENTS FOR CURRENT BOOKINGS LATER IN THE YEAR! If you've paid in full, then you must go through the SCC's. Also contact Simon Calder on his website. Expose and link as many people as possible to the reviews on Trust Pilot, Reviews UK, and Skyes Facebook Page which are ALL overwhelmed with negative comments and who are ALL sharing the same subject of refunds. THESE POEPLE ARE TAKING £100's of THOUSANDS OF CUSOMER'S MONEY WITHOUT DELIVERING A THING!”

Helpful Report

Posted 4 years ago

“STAY CLEAR OF THIS COMPANY DISGRACEFUL!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Company have refused to refund my £1300 paid for holiday that we couldnt go on due to lockdown”

Helpful Report

Posted 4 years ago

“I paid in full for my holiday and when the Government travel restrictions came in Sykes refused outright to refund my money. Be warned do not book anywhere through them, they are also screwing the owners over too. Terrible company, profiteering from this mayhem and no scruples about doing it.”

Helpful Report

Posted 4 years ago

“Disgraceful company profiteering from this terrible pandemic.. Refusing to refund any monies already paid to them.. They should be ashamed.”

Helpful Report

Posted 4 years ago

“Not refunding into peoples banks with regards to Covid19 .profitering !We dont want credit notes or holidays in a years time at a dearer cost . Just allow us to cancel bookings and refund us in full. Boris will have heard of what you are doing to your customers Sykes & as he said he will not tolerate profitering.”

Helpful Report

Posted 4 years ago

“Robbed a disabled family of all there holiday money right at the last minute saying there keeping it in an account how can a terminally ill person use a holiday in 12 months time. Totally heartless crooks”

Helpful Report

Posted 4 years ago

“Booked a holiday for April which has now been cancelled. Asked for a refund only to be told i could only rebook for a future date. When i tried to rebook for the following year they wanted an additional £700! Customer service is non-existent. They are trying to profit from an unprecedented situation. Please do not book with them!”

Helpful Report

Posted 4 years ago

“Profiteering from the Covid-19 pandemic. Refusing to refund deposits of customers who are taking government advice, not travelling and are following lockdown rules. DISGRACEFUL!”

Helpful Report

Posted 4 years ago

“SCUM COMPANY, THEY ARE GOING DOWN ! WE HAVE BEEN USING THEM FOR YEARS BUT NEVER AGAIN. REFUSE TO REFUND . I HOPE THE PEOPLE BEHIND THIS SCUM COMPANY GET CORONA VIRUS !”

Helpful Report

Posted 4 years ago

“Absolutely dreadful. Had a holiday booked the week the UK went into lockdown due to COVID19. Sykes refused to give a refund, instead told me I could rebook for next year. When I went to look it was between £300 and £1000 extra for the same dates. Every other date I looked at was £100s if not £1000s extra. Sykes are profiteering. The customer service is non-existent with generic C&P responses on email. They will not explain themselves. DO NOT BOOK WITH THEM!!!”

Helpful Report

Posted 4 years ago

“Unethical and possibly illegal business practices from Sykes during a time of national crisis. Avoid. Blacklist. They are refusing refunds to customers who are frontline saving lives in the NHS. Shameless.”

Helpful Report

Posted 4 years ago

“Unable to travel due to covid -19 lockdown ut Sykes refuse to cancel and refund. After initially offering amended dates, where ther were significant additional costs they are ow offering partial refund play credit note. Why on earth would I want credit with a company who has the morals of a sewer rat? You will NEVER bet business from me , my family, or any of our friends. Disgraceful profiteering!”

Helpful Report

Posted 4 years ago

“We had booked accommodation for May, due to Government lockdown the accommodation is no longer available and in real terms out booking has been cancelled by Sykes, although they have cancelled they are refusing to refund monies and will only offer a credit in the same accommodation at any point in the future up to 24 months, they have waived admin fees however any increased cost has to be paid. We are unable to reschedule for any time in the future for a number of reasons .. in this case Sykes expect us to cancel the booking and if we cancel we would forfeit all and any monies paid with the minimum being total deposit for no fault if our own .. total unreasonable, inflexible, unethical and morally corrupt approach to customer focus arcs moment of international crisis.”

Helpful Report

Posted 4 years ago

“My wife is in the most vulnerable group from Covid-19. We tried to rebook our holiday to next year but there was nothing available for the next two years. Tried to contact Sykes by telephone but always busy but then they closed their call centre. Tried to email but no reply. Sykes say its easy to make amendments but it was impossible. I subsequently found out that there were no dates because the owner was leaving Sykes as a booking agent. I had to take action to prevent Sykes taking the outstanding balance from my credit card. This firm is refusing to give refunds and is profiteering from the Covid-19 crisis. Sykes is more concerned about getting up its Trustpilot score than treating its customers fairly. Don't trust this company.”

Helpful Report

Posted 4 years ago

“Would give zero if possible- over £800 paid. Holiday cancelled by Sykes but not able to get our money back. Really poor customer service - unable to get hold of anyone on the phone. Really wouldn't recommend that anybody uses this company.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews