Sykes Cottages Reviews

1.2 Rating 1,478 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Got a Question?

Ask a question regarding Sykes Cottages

What's your name?

What's your email adress?

Tried to book The Boathouse Ref 1153380 but keep getting error message.

Helpful Report

Asked by Jean Pearce (1 week ago)

Spent ages trying to find contact telephone number, what is it. I've booked a cottage and don't have the access directions, as I have a new email address. Botts, computers can't deal with this. can anyone help?

Helpful Report

Asked by Jacqueline Roxburgh (4 weeks ago)

What is the e mail and phone number for Sykes cottages.

Helpful Report

Asked by Denise Hall (1 month ago)

What is the contact telephone numer or email address for Sykes I have booked a cottage with Sykes and I have spent 30 mins trying to find out how I can telephone or email sykes to find out the contact details for thr property and have been unable to find a telephone number or email address.

Helpful Report

Asked by Tricia (1 month ago)

I have booked Michaelmas Cottage, Drewsteignton from the 2st-26th September 2024. Could you please advise whether a hairdryer is provided in the bathroom. We are looking forward to our stay there. Thank you in anticipation.

Helpful Report

Asked by Terry Harbour (2 months ago)

What is The Email Address for Sykes Customer Services. It seems impossible to contact anyone at Sykes.

Helpful Report

Asked by John Tattum (2 months ago)

Ilive in Australia, what is the email address for Sykes Cottages?

Helpful Report

Asked by Terry Harbour (3 months ago)

It seems impossible to talk to anyone - I have a question about bedding due to allergies. The phone number in my booking email redirects to Yorkshire Coastal Cottages, who have no way to contact them... because their live chat says 'Sykes Cottages' and redirects me to their WhatsApp. WhatsApp takes days to respond then just tells me I have to call the number in the booking email. I need to speak to AN ACTUAL HUMAN why is this so difficult?

1 Helpful Report

Asked by Megan (4 months ago)

Want to add a review for a holiday we took on 21 June can't find out how to add. We had a awesome time and the property was top notch 10/10

Helpful Report

Asked by Mr and Mrs Bough- Thorniley (4 months ago)

Why do you not reply to questions ? Mine was sent a month ago. Why do you charge a percentage of holiday cost plus a £5 booking fee when other companies charge a set fee between £20.- £40 . We are all struggling to pay for a holiday without having exorbitant charges on top ‘

Helpful Report

Asked by Angela (4 months ago)

Disgusting company small claim court it us then

Helpful Report

Asked by Mrs pauline cassidy (4 months ago)

Why do you charge a percentage of accommodation price for booking fee when other companies charge £20-£40 PLUS a £5 admin fee ???

Helpful Report

Asked by Angela (5 months ago)

Hi can people recommend good holiday letting agents for Isle of Wight please? Sykes have been total money grabbing and, like others, have reported operated in a way that isn’t viable for us to continuing letting this way through them.

Helpful Report

Asked by Bob (9 months ago)

Why can't I get any response to a problem we have with Sykes. Going round in circles, have tried every which way. Surely this can't be acceptable behaviour by any business in the UK at this time. So frustrated and upset. Any advice would be appreciated. Thanks.

Helpful Report

Asked by Tasha M. (1 year ago)

I need to complain what is the email address please?

Helpful Report

Asked by Linda Jones (1 year ago)

I would like to know why £10450 was charged to my Masterard on 21at March. The holiday was cancelled because covid vaccination s has been booked for the 14th May by N.H.S. and because I have had a reaction to the vaccine in the past it would be a risk to go away at this time

Helpful Report

Asked by Mrs Patricia Strachan (1 year ago)

trying to find email address for skyes cottages but no were does it give u one it says email webchat or call any ideas thks

Helpful Report

Asked by garry hall (1 year ago)

why cant i get on sykes website i have always up til today. got message saying disallowed key

Helpful Report

Asked by Reginald Amey (1 year ago)

Bonjour, à quelle adresse peut-on contacter sykes cottages, svp? c'est assez urgent. Nous n 'arrivons pas à créer un compte pour la gestion de notre location en Angletterre. merci Laurence

Helpful Report

Asked by Laurence (1 year ago)

I have tried to contact numerous times on a refund that we submitted on May 18,2021 and still cannot get any response. How to I get ahold of their customer service manager to get this resolved? We are in the US.

Helpful Report

Asked by Karen Williams (3 years ago)

what is telephone number for sykes? i have booking starting in 5days i need to discuss with someone

Helpful Report

Asked by jacquie bond (3 years ago)

My account details have disappeared from the 'My Accounts' section. Could you please replace all the information there was on the main page - past bookings, booking made etc. Thank you John Riddington

Helpful Report

Asked by John Riddington (3 years ago)

I have a booking for Dove Cottage REF 06H40-21-EN. As yet we have no details of the address or the post code or Key details. This appears to be the only way to contact yourselves as the fone is continually engaged. Derrick Hill SO196RQ

Helpful Report

Asked by Derrick Hill (3 years ago)

I asked a question 4 months ago, still waiting for a reply. Sykes response is as effective as their email or telephone service. Seems to be pointless asking a question.

Helpful Report

Asked by Bob Morgan (3 years ago)

I can not contact Sykes Cottages by email only by telephone, and then I am kept waiting a long time. What is your email address please?

1 Helpful Report

Asked by Mark & Barbara Williams (3 years ago)

Can I please contact Sykes Cottages by email, I can not find an email address anywhere. Thank you.

1 Helpful Report

Asked by Mark Williams (3 years ago)

i HAVE TODAY BOOKED A HOLIDAY WITH SYKES IN WALES FOR FEBRUARY. I HAVE PAID THE DEPOSIT BUT HOW CAN I PAY BITS OFF THE BALANCE PLEASE BEFORE JANUARY, THANK YOU.

Helpful Report

Asked by MARK WILLIAMS (3 years ago)

Why are there so many bad reviews about Sykes also I don’t have a card to pay are there any other ways of paying also £59 booking fee is a bit expensive don’t you think

2 Helpful Report

Asked by Allan (3 years ago)

Yes we booked this June 2021 after forwarding our holiday from last year due to the covid.The money was taken out the bank,now looking on line the owner has cancelled our holiday because they wanted an extra £16. We have been told by Sykes cottages that the owner has taken our money,and we won't get it back. My partner is disabled and we saved hard for this holiday that were not going to get.I wouldn't reckoned Sykes cottages to anyone.

3 Helpful Report

Asked by Miss Davenport (3 years ago)

How are you still in business with these appalling reviews

10 Helpful Report

Asked by Bob Morgan (3 years ago)

Hello I am wondering what the email address is to contact someone about my account. Thanks.

2 Helpful Report

Asked by Susan Ferguson (3 years ago)

I have recently had to move a cottage booking from March 21 to April 21 because of lockdown. I had paid £428 so expected to pay another £190 to cover the rental in April which was £618 on the website, but I have been charged £667. Despite numerous phone calls I have got nowhere can someone explain what the extra £49 is for as it clearly states rental includes booking fees, which Sykes employees do not seem to know as this was the excuse given.

3 Helpful Report

Asked by D Murrell (3 years ago)

I have made a booking and emails are going to an old email address. I cannot find anywhere on my account to update my email address. Can you do this for me please. My new email address is below in the box. Booking Ref;1001947

2 Helpful Report

Asked by Jane Howman (3 years ago)

Hi, can anyone please provide a telephone number that doesn't just cut me off after a brief unhelpful message or an e-mail address. I'm getting a bit worried that they've gone out of business, I've used them in the past and they've been brilliant.

Helpful Report

Asked by linda tilbury (3 years ago)

Having not driven for almost a year due to having to shield we are anxious about driving from Kent to York where we have a weeks holiday booked in May. Is it possible to change our booking to somewhere much nearer home please. Regards

1 Helpful Report

Asked by linda tilbury (3 years ago)

re cuckoo cottage ref 1004940. the only time in april available is 12 - 15th and 23 -26th. i would like to book the later one if possible. this is not for a week and cannot do on internet. what is the cost. John Blakey

Helpful Report

Asked by John Blakey (3 years ago)

ref 1052087 Belvoir retreat,I have booked this for January 8 2021, will we still be able to go

Helpful Report

Asked by Angela Pedley (3 years ago)

please can you tell me when i will get my refund i booked 3 days at havens end conwy for the end of may.You took the balance from my account on 15/4/2020 a total of £505.The holiday was cancelled by yourselves due to covid. pin no 5781 confirmation no 2674716915.You requested my bank details that the money was paid from I sent you these.not heard from anyone since even though i have sent numerous emails.this break was a treat for my granddaughter after her sats which didn't happen.I tried to change the dates for next year the similar 3 days but you tried to charge me more than double which is unacceptable.please can you deal with this.

Helpful Report

Asked by Ruth Mcdonough (4 years ago)

Can i have my money back or can i re book next year.

Helpful Report

Asked by Christine Heywood (4 years ago)

Sykes are telling me lm not going to get my money back they cancelled it not me I paid off £250 l need it back holiday was due to be paid in full but because of covid 19 they cancelled

Helpful Report

Asked by Carol (4 years ago)

Has anyone had problems with having their holiday payment being reimbursed?

Helpful Report

Asked by deborah alley (4 years ago)

Has anyone had problems been accused of making a mess or leaving a property in a mess and charged

Helpful Report

Asked by Lucky You (5 years ago)

I am a cottage owner and have had my cottage with sykes for about 8 years the first few years were fine This last year has been appalling for me as a cottage owner too I feel for the guests and as cottage owners we are treated as badly too They never reply to our emails we are left waiting for over 30 minutes on the phone It's no longer a family business Its in it to make money They take money from us too saying they've given back to customers That doesn't seem to be happening either. We ask for support if there are any issues but they won't send anyone out from Sykes If we want to take our home off from them we have to give them loads of notice or they charge us enormous amounts of money for the privilege of removing it! I am wondering if there are many other cottage owners who are as frustrated as us ?

3 Helpful Report

Asked by cia (5 years ago)

Yes, there are. We have not made a profit for the entire time that we have been with Sykes (around 3 years) and feel that the important thing for them was to let the property and get their 24% commission, not whether we actually made any profit. I had many arguments about pricing and they only offered to look at it again when I gave notice. We have also had all sorts of problems with customer services - failure to answer emails and a nightmare to get through to on the phone. Even then, more junior staff have been totally unhelpful, and we have had to speak to more senior staff to try to get issues resolved. Everything is wonderful when Sykes sign you up, but then the contact stops. We were given no advice on Health and Safety issues, the figures that we were given on running costs were totally unrealistic and underplayed. We have had no support when dealing with damage caused by guests and have dealt with all these issues ourselves, but then Sykes can deduct money to settle complaints at an excessive level. I am just glad that we gave notice and that we only have a few more bookings with Sykes. We have gone to another company who are charging more realistic prices and who offer much better customer service and support.

1 Helpful Report

Answered by rm (5 years ago)

We had a huge problem. Sykes have refused to help telling us to take it up with the owners. Owners will not respond to our complaint. Any suggestions?

Helpful Report

Asked by Carol Hutton (5 years ago)