Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

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Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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221

Anonymous

Anonymous // 01/01/2019

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“Disgusted by this company. Refusing refunds during Covid 19 when people have had to cancel their holidays and you will not refund. To rebook is not an option for many. HANG YOUR HEADS IN SHAME. DO NOT USE, EVER.”

Helpful Report

Posted 4 years ago

“Booked holiday paid b4 feb with insurance. But no joy they don’t want to know but they are going to work with holiday people in New Zealand and Australia. God help the holiday people booking with them. Big scam.”

Helpful Report

Posted 4 years ago

“Awful service - still waiting to be sent their ethical policy, health and safety contract and opinion on the phone call they said they’d listen to (where I was told we’d be given a refund if we went into lockdown) - I was told 24 hours.”

Helpful Report

Posted 4 years ago

“No refunds...no response....profiteering during one of our hardest times. Shameful company. Loyal customer but will never use again.”

Helpful Report

Posted 4 years ago

“This company is a disgrace! We booked a cottage for April but can no longer travel for obvious reasons. As we could not claim a refund, we grudging transferred our booking to September. The price is cheaper then, but we’ve been told that we will not be refunded the difference. Absolutely disgusting at this time when people need every penny they can get. We will never use this company again.”

Helpful Report

Posted 4 years ago

“This company is disgraceful and take people’s money. At a time like this when the whole world is in distress losing jobs becoming ill with the Coronavirus , dying this company feels it is acceptable to take peoples money. My holiday was cancelled by Sykes cottages due to the government guidelines but yet told me a refund is t possible when I didn’t cancel my break they did. Not stated in their policy but even if this company cancels your booking u still won’t get your money back. Disgusting zero customer care, zero professionalism. Worst company first time booking and most certainly the last. If you don’t want to lose your money stay well clear and the owners whom I was in constant contact with don’t even receive the money for 2 months after and only received half of what you pay to go on these breaks. Scam, rip off, unprofessional”

Helpful Report

Posted 4 years ago

“Sykes will only let me amend my booking and this is not practical for me, they don’t offer refunds. It’s disgraceful when I am unable to go due to government guidelines, it’s the first time with this company and the last.”

Helpful Report

Posted 4 years ago

“COVID-19 policy - easy - they’ve spent the money and can’t afford to give it back - they don’t have it - not paying the owners and not giving it back to customers - sadly the employees are being told to relay the party / CEOs line: no refunds! Down and out.”

Helpful Report

Posted 4 years ago

“We have a holiday booked for the first week of May. Even thought the government have said NO unnecessary travel, Skies have taken the FULL payment of our holiday. We have not cancelled it and I have tried to change dates (as told to) but THEIR website won’t let me and they are accepting NO inbound calls even though I have been left a message to call them. Pure proffering and going completely against government advice which is ILLEGAL. in BBC news they were mentioned and praised by an MP as cancelling all holidays - yet they HAVEN’T done that. So now lying to parliament - clearly not shy of lying to a government official money by menace as giving you no choice.”

Helpful Report

Posted 4 years ago

“appalinf customer care and blatant profiteering during the coronovirus pandemic. Do nit book through this company”

Helpful Report

Posted 4 years ago

“Easter break booked for during the 2020 covid 19 outbreak. No call centre, no refund and no customer service but they answer social media reviews. Thieves - give everyone back their money”

Helpful Report

Posted 4 years ago

“For refunds on holiday bookings , no response from Sykes ,try the courts to claim a refund plus costs, Sykes for the very poor service and non refund of fees and the property owners for the holiday cost, if enough of Sykes customers put in claims to the courts it might make them offer a better customer service .”

Helpful Report

Posted 4 years ago

“Profiteering from Covid19 situation. Refusing to refund and putting price's up for rebooking. I feel sorry for the cottage owners as well. Shameful and immoral. Never using them again.”

Helpful Report

Posted 4 years ago

“Same complaint as others about trying to cancel a booking for mid May. We were scheduled to travel from the US to have a reunion with my husband’s family in England. Because of the coronavirus we are advised against traveling overseas. The airlines were accommodating by offering a credit for future rebooking and refund if unable to rebook within a year. I have emailed Sykes/Country and Coastal Cottages/Welsh Country Cottages (they seem to operate under multiple names) 3 times and they pretend not to have received my emails or offer conflicting information. Caitlin told me I would lose the deposit but since I was canceling more than 6 weeks in advance not have to pay the balance. Then I received an email saying the balance would be charged to my credit card soon. Then they tell me to amend my booking online but of course there is no option to cancel in the online account. Isn’t there a consumer affairs bureau in the U.K. to file complaints with? Never again for this corrupt company.”

Helpful Report

Posted 4 years ago

“Same as everyone one else, woeful communication, have cancelled my holiday but expect me to pay”

Helpful Report

Posted 4 years ago

“We are owners who let our cottage with Sykes Cottages. Just so customers know, they are asking their owners to refund them if they have paid us for your booking. However they are only offering you a credit to your account. They have never been great with their owners but this is not on.”

Helpful Report

Posted 4 years ago

“Disgusting, money grabbing firm. Kept our deposit then took even more!!! From our bank account , even though the whole country is on lockdown and we cannot travel anywhere!!! Shameful company, will never use again”

Helpful Report

Posted 4 years ago

“Agree with all the critical reviews regarding this company’s actions regarding cancellations due to the current Covid-19 situation. We have had to cancel following government advice for the over 70s. Sykes have refused to give a refund. Have used them before but will never do so again, we’ll use airbnb instead - they are giving refunds.”

Helpful Report

Posted 4 years ago

“After all this shocking behavior from Sykes, you deserve to go bust. It's disgusting what your doing and I hope you have a change of heart and start refunding people. I hope customers remember what they're doing and don't use them once this is over”

Helpful Report

Posted 4 years ago

“Absolutely disgusting customer service. Refusing refunds to customers who can’t travel because of lockdown. Profiting from Covid19 and keeping customers money when they need it most. Ignoring customers and owners and making profit of both. I’ll never use again”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews