Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,490 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,490 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 17th November 2024

Anonymous

Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A warning if you try to book with this company. They took our money, then came back to say the price had increased and we would have to pay 20% more if we wanted to keep the booking. Highly dubious practice”

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Posted 2 years ago

“Don’t book with this firm if you have to cancel they will take all your money not just the deposit, no matter what the circumstances”

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Posted 2 years ago

“Have had no problem with sykes”

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Posted 2 years ago

“I had a terrible experience booking with them. Their customer service team ignore your emails and fail to acknowledge complaints. I thought it was just me until I searched online and saw the plethora of negative reviews. 1/5 stars based on 1,130 reviews. Keep up the good work.”

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Posted 2 years ago

“The Old Mill Bake House, Goodrich "This beautifully restored cottage sits within large grounds opposite the owner’s restored Old Mill, nestled in the quaint village of Goodrich", so says Sykes' blurb. Unfortunately this property is nearly 2 miles from Goodrich and the owners' landscaping is unfinished bigtime (a couple of skips and mounds of building materials everywhere you look). So it's actually "nestled" between the incredibly noisy A40, the busy B4229 and an industrial estate, specialising in vehicle repairs. Do look at it on Google Earth, not Sykes' map, before booking. "Perfect for a relaxing break" it is not, which is a huge shame, because internally it is excellent, but externally it gets worse. Sykes' commentary continues, "From the cottage there is access to a path which takes you to the waters edge and under the tunnel to a weir which is used to supply the water for the Old Mill and Bake House". As with the Goodrich nestlement, Sykes are once again misrepresenting the true situation. The "tunnel" is the A40 overpass. At least the owner has the decency to put this in her very helpful manual, but Sykes have distorted it, doubtless not wishing to deter visitors with the admission that this property is a stone's throw from a relentlessly noisy dual carriageway. Although we had booked a week, we only spent one night here, during which time we slept a mere couple of hours, all because of the horrifyingly disruptive dual carriageway traffic. In the morning we found ourselves somewhere quieter in Herefordshire, which may come as a further surprise to Sykes, as at time of writing this property is filed by Sykes under "Cotswolds-Gloucester-Goodrich", which is inaccurate on all three counts (the Bake House's nearest village is Whitchurch, not Goodrich, which isn't in Gloucestershire and definitely isn't in the Cotswolds). This is not our first cottage with Sykes, but it's certainly our last.”

Sykes Cottages 1 star review on 25th March 2022

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Posted 2 years ago

“Still not heard back since Monday from owner or Sykes 1 old mill, Brixham. Lovely place. Boiler packed up either late sun or early hours Mon. No hot water for shower Boiler had low gas pressure so rang and then decided to go home. Frozen plus our planned lunch and day out not possible as couldn’t wash, and not wanting to take risk of it not been fixed we left instead of Wednesday. If not told them their next booking may not have been happy. Not heard thing Wouldn’t use them again for this property as owner never answered our call at gone 10 am. Disgusted”

Helpful Report

Posted 2 years ago

“We had no wifi so had to drive all the way home to drop my son off from wales to west midlands emailed no answer .rang emergancy line but missed call as had no signal .and could not call back .was no instruction manual how to work heating so we were absolutely froze”

Helpful Report

Posted 2 years ago

“Booked a 5 day break through them for a glamping pod. They then proceeded to charge me six times for the accommodation cost while claiming my card had been declined. In the end I was £1200 in debt and had to block and cancel my bank card in order for them to stop charging me again and again.”

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Posted 2 years ago

“Awful awful awful. I booked a anniversary cottage called DeckHouse Beadnell, OMG it was dirty and that dirt had been there since it's last bad rewiew in June. Also, houses being built next door, which they claim is of no disturbance, video evidence and they actually have had numerous complaints, because they sent an email to me instead of the owner by mistake. They knew about the noise and choose to scam us of £1100 instead of telling and giving us a choice. 6k members of a Facebook group can't be wrong. I'd love to know why only positive reviews are left on trust pilot but other sites are all negative. We have to now take the owner to court as Sykes washes their hands of it's customers any which way it can.”

Helpful Report

Posted 2 years ago

“Awful awful awful. I booked a anniversary cottage called DeckHouse Beadnell, OMG it was dirty and that dirt had been there since it's last bad rewiew in June. Also, houses being built next door, which they claim is of no disturbance, video evidence and they actually have had numerous complaints, because they sent an email to me instead of the owner by mistake. They knew about the noise and choose to scam us of £1100 instead of telling and giving us a choice. 6k members of a Facebook group can't be wrong. I'd love to know why only positive reviews on here but other sites are all negative. We have to now take the owner to court as Sykes washes their hands of it's customers any which way it can.”

Helpful Report

Posted 2 years ago

“I rang to cancel due to family death. Was told if I hadn't taken out their insurance they might have helped me, but as I took out holiday insurance I had to deal with their brokers. I rang insurers several times, each time put on hold for approx ten minutes then cut off. Filled in online claim form but no response they had received it. On ringing Sykes i was told it was nothing they could help with. Also told there were no managers who could help me. I was upset by this time, but little human response to my distress. Diabolical customer service would give the company a -1 star if possible. Think they're all robots. Doubt if I'll ever hear from the insurers. If you do book with them I wouldn't recommend paying for their insurance. Instead pay on a credit card at least then you may get a refund from the card company if you need to. Wish I had. RUBBISH SERVICE”

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Posted 2 years ago

“Avoid like the plague ! My husband booked a cottage as a surprise for my 40th birthday this weekend , unfortunately both myself and husband fell ill with Covid . Husband asked if it was possible to get a refund or at least postpone dates later on in the year paying any difference. They said NO! Rental House is now empty and unused , while we are home recovering from Covid . Happy birthday to me !”

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Posted 2 years ago

“I called and got a Kristi sexton and y'all must not drug test bc she was slurring her words and would flicker lighter like she was smoking sumthing, she had a visitor that asked her if she wanted a gram or half gram and I could hear her saying to be quite.. who ever this chick is needs to be fired bc it pretty clear she is nothing more than another drug addict. And must have paid her dealer with food stamps bc she must have thought she hit mute or was just to high to know but she told him to talk her food stamps but not to spend more than 200 bucks”

Sykes Cottages 1 star review on 7th March 2022

Helpful Report

Posted 2 years ago

“Twice they have taken the full amount of our holiday booking before the due date. They refunded it the first time but now they insist it should have been paid. Plus they took £640 over that amount as we had slready paid the deposit. Complaints procedure is a joke. Poor poor poor.”

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Posted 2 years ago

“Stayed at the hideaway brigham in Lake district. Exceptional”

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Posted 2 years ago

“Do not use this company. Horrendous customer service. They never return calls or provide requested information. All they are interested in is making money. Originally we booked with Abersoch Quality homes and their service was personal and efficient. Sykes then bought them out and everything changed for the worst. We were told by a Sykes agent that they don't offer personal service just generic service. Despite paying in full they emailed to say they had cancelled our booking and we had forfeited our £2500 fee. Simply clueless and unprofessional. Be warned..”

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Posted 2 years ago

“I wish I had read these reviews before booking my horrible holiday through Sykes Cottages! We stayed at The Lookout in Mousehole, Cornwall in July 2021. Having been forewarned just 10 days before the holiday that there were some building works at the property to the roof, and having been reassured that this would not affect our stay and the owners having offered a 30@% refund as a goodwill gesture, we went ahead and set off for our tranquil stay by the sea. As soon as we arrived we were horrified, there were black bags of builders rubbish all over the path, the garden was not useable, there was scaffolding up the entire property, obstructing our seaviews and the builders arrived earlier than we had led to believe. Notwithstanding the above, the builders left saws and heavy rubble buckets across the path at the end of the day, the property was very old and tired in places with mould and damp under the windows, and paint peeling everywhere. There were broken stools, no CO2 monitors or fire safety features such as fire blankets etc or smoke alarms. Light bulbs did not work, There was blown and crumbling plaster candidly hidden in the eaves room by sheets tacked up on the walls for goodness sake. This amongst other things, shouted of a property that had not been cared for and certainly not inspected by Sykes for some time. Many phone calls and emails later, Sykes took the party line that it wasn't their problem and that our dispute was between ourselves and the owner directly and stopped answering my communications. I am looking into this further, still, as I think they should be brought to justice and publicly shamed for their lack of due care and poor service and I would not book at holiday through them again, even if it was FREE!”

Helpful Report

Posted 2 years ago

“They are harassing me via the phone in regards to a booking I have nothing to do with. They simply will not leave me alone despite me explaining that they have the wrong number”

Helpful Report

Posted 2 years ago

“Booked with Sykes several times but never again. Booked and paid for holiday in January to go next week. Received a phone call saying holiday cancelled and do I want my money back! No I want the holiday I have booked and paid for! They offered to try and book another cottage but there were none available in price range and when I asked for them to use the penalty that they were giving the first cottage they said oh no we don't do that. Asked for a phone call from manager last week and still waiting. Now had email saying refunded the money and not getting a phone call!!! Diabolical service Beware if you cancel you loose your money and if they cancel you get nothing and no holiday!!!”

Helpful Report

Posted 2 years ago

“Sykes got our arrival date wrong so house wasn’t clean, dirty sheets, towels, toilet roll everywhere. They couldn’t have cared less, left us to it, didn’t try to help with alternative accommodation etc. we phoned round every hotel etc but couldn’t find anywhere to put 5 people and a dog up for the night. Had to drive an hour to buy sheets and bedding for 4 beds, towels, teatowels. I had to clean the house and put bedding on. No apology, no help and no compensation from Sykes. Probably will end up in court as not letting the matter drop. Worst customer service I’ve ever encountered.”

Helpful Report

Posted 2 years ago

Sykes Cottages is rated 1.2 based on 1,490 reviews